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762 Uppsatser om Call centre - Sida 4 av 51

Inkubatorns roll : En studie om Uppsala Innovation Centre och dess samarbete med nystartade företag

Syftet med denna uppsats är att undersöka hur inkubatorn Uppsala Innovation Centre (UIC) arbetar med nystartade företag. För att uppnå detta har företagens etableringsprocesser och de hinder de stöter på under denna process studerats, för att sedan analysera hur UIC arbetar för att överbrygga dessa hinder. Uppsatsen bygger på kvalitativa intervjuer och en enkätundersökning med företag som samarbetat med UIC, samt en kvalitativ intervju med UIC:s VD Per Bengtsson. Slutsatsen är att UIC är en välfungerande och uppskattad inkubator, deras största förtjänst är att de med sitt affärscoachprogram lyckats hålla en hög flexibilitet som ger dem möjlighet att anpassa sig efter de olika företagens behov..

Personalstyrning i call center: fallstudie av två
norrbottniska call centrer

Syftet med denna uppsats var att beskriva hur Call centrer kan styra sin personal och identifiera hur avvägningen mellan inre och yttre effektivitet påverkar styrningen, samt att jämföra svensk och brittisk personalstyrning. För att besvara syftet har vi gjort fallstudier på två Call centrer där vi genomförde personliga intervjuer med respektive platschef. För att ta reda på branschens arbetstagares synpunkter på personalstyrningen genomförde vi en intervju med deras fackliga ombud. Resultatet av vår empiriska undersökning jämförde vi sedan med hur den brittiska personalstyrningen beskrevs i teorin. Vi kom fram till att personalstyrningen karaktäriserades av prestationsmätning, regler och kontroller.

Vetenskapskommunikation till barn och ungdomar genom textskyltar på Universeum

Universeum är ett upplevelsecentrum för naturvetenskap och teknik, ett så kallat Science Centre.I vårt arbete undersöker vi hur vetenskap bäst kommuniceras till barn och ungdomar via textskyltar på ett Science Centre. Vi analyserar vilket språk som bör användas och hur skyltarnas layout ska utformas för att väcka intresse, ge information och lust att lära mer inomnaturvetenskap och teknik. Baserat på denna analys ger vi även förslag på skylttexter och skyltlayout till Universeums avdelning Explora..

Ideologiska likheter eller olikheter? : En analys av de borgerliga partiernas möjligheter för sammanslagningar

Title: Similarities or differences within the centre-right? A study of the potential for party fusions within in the Swedish centre-rightAuthor: Charlie WeimersAim: The thesis seeks to find the potential for party fusions within the Swedish centre-right by analyzing the ideological similarities and differences between the parties.Method/Material: In the thesis, four dimensions of the parties? ideologies are analyzed: view of man, theory for societal structures, fiscal theory and moral values. The results of the study of the ideologies are then compared. The investigation is done with the party manifestos as starting point and with the analysis of ideas as theoretical tool.Main Results: The comparative analysis, based on the parties? ideological views, shows specific party constellations are more probable than others.

Folkbiblioteksverksamhet på webben: En kvalitativ studie av svenska folkbibliotekswebbplatser

The aim of this Master?s thesis is to investigate and increase the understanding of Swedish Public Library Websites and to determinate which activity they mediate. To analyse the Public Library Websites Andersson and Skot-Hansen?s model of roles for the Public Library has been used. This model in¬cludes four roles for the library: the library as a cultural centre, a knowledge centre, as an information centre and as a social centre.

Behovsanställning - en rättsvetenskaplig studie

According to the Employment Protection Act, the permanent employment is the main condition of employment in Sweden. Nevertheless, nowadays a large number of employers choose to apply other conditions of employment than the permanent employment in their businesses. The rapid technical development and the demands for shorter perspective investment in companies on the Swedish labour market have started the requirement for a more flexible workforce. On-call employment is one of the conditions of employment that is increasing the most. This condition of employment is adjusted by the parties on the labour market.

Konsekvensanalys av dammbrott vid Tjärnviksdalen

This report consists of  an anlysis of the imapct of a dam failure at Tjärnviksdalen in Ragunda, Sweden. The analysis is conducted using the EU model for environmental impact assessments, as well as a group interview. The presentation of the results in the form of a map  where the water level has been raised to the level that the County Board  of Jämtland considers to be possible in case of a dam failure.The result of this work is a detailed analysis of the consequenses that a dam failure would cause, the result consider everything from the direct consequences of the water column to an analysis of the chemical changes that the water would undergo.Parts of the analysis have shown that the purification centre and the old deposits will have the biggest impact on Hammarstrand. Both the purification centre and the deposits will realise chemicals to its nearest environment and because of the flooded purification centre the city will not have the ability to clean the water. .

Bilden av folkbibliotek i lokalpressen och hos allmänheten

In this Masters thesis the image of the public library in the local press and in the eyes of the public is examined. The questions posed to examine this are: - What activities of the public library are described in the local press? - What activities does the public associate with the public library? - What functions and roles of the public library can be found in the articles and interviews and how are they expressed? - What opinions of the public library and hereto related activities can be found in the articles and interviews? This study is based on an analysis of 127 articles, published in Borås Tidning during a period of six months, and of interviews with 35 people from Sjuhäradsbygden. To analyse the articles and the interviews Marianne Andersson and Dorte Skot-Hansen´s model of roles for the library has been used. The model includes four roles for the library: the library as a cultural centre, a knowledge centre, an information centre and a social centre.

Skolbiblioteket som socialt rum. Om skolbibliotekets placering och utformning.

The aim of this Master's thesis is to explore how the localisation and the design affect the conditions for a school-media centre. A school-media centre is in this study a place where the students seek, find and evaluate information, discuss and exchange ideas. An active place for generating knowledge. The method applied in this study is "Space Syntax Analysis", a quantitative method with visual representation of the results. In the theoretical framework, space is the voids between walls, doors and ceiling, between furniture and bookshelves.

Schemaläggning av hissar vid prioritetsanrop : En studie i hantering av prioritetsanrop av hissar på svenska sjukhus vilka styrs av Nearest Car Algorithm

In our modern society, time is important. Technology is used in countless ways to faster get us from one point to another. The purpose of this report is to inquire whether there is a way to implement an option for personnel at Swedish hospitals to claim priority on an elevator call, and to do this in an efficient way. An ordinary elevator system has been simulated with an implementation of textit{Nearest Car algorithm}, an algorithm which calculates the most suitable elevator car to serve a specific call considering the distance between the call floor and the car and the direction. Along with this algorithm, different ways to handle priority calls has been implemented to see how they affect the mean transport time for both passengers with priority and regular passengers in the elevator.

Lärcentrum i biblioteket, möjligheter och utmaningar. Tre aktörsgruppers syn på lärcentrum och dess samverkan med biblioteket

The aim of this thesis is to investigate the points of view of three groups of actors about their local learning center and its collaboration with the library. By interviewing groups of actors from the municipal sector, the library staff and students, I aim to investigate their associations of the learning centre, what kind of services it should offer, and how they understand the role of the library staff in specific collaboration between the public library and the adult education administration. The study design is based on Gunnar Grepperud?s and Terje Thomsen?s three missions for a local learning centre; the mission of a broker, a meeting place and a motivator. I also use Carol Kuhlthau?s levels of mediation as an approach to investigate how the actors want the library staff to work in relation to the centre.

Ekonomisk värdering av användandet av underbett på timmerbilar

Holmen Skog has in some places in their operation area access to timber trucks with centre mounted scrapers. They make transportation more flexible and reduce reliance on contractors for road maintenance. The trucks with centre mounted scrapers have a higher tare weight, making them less productive and therefore they receive compensation with a 0.75 % increase on transportation price. The purpose of this study was to investigate what actions a timber truck with centre mounted scraper can perform with acceptable quality in winter, and to examine if it is an economically profitable solution for the truck operator and charterer. The study was done in three stages; interviews, performance analysis of the transportations carried out and an economic analysis with the help of Sven Erik Gilles spreadsheet tool. The study included the districts Delsbo and Hudiksvall.

"Det är bra som det är" : - En studie om hur ungdomar konstruerar kön på en fritidsgård.

The aim of this study was; from a group of boys and girls description and interpretation of interaction with other young people, personnel and the environment of the youth centre illuminate how the social gender are constructed and maintained at the youth centre. In this study we have tried to analyse the phenomena from an intersectionalistic perspective. Except gender, the analytic category social class have been tried to capture. Our theoretical standing point is social constructivism. Institutionalized structures in our society are constructed by humans, gender is not only a biological construction it is also a man created construction.

Borlänge, Dalarnas köpstad no 1 : Hur centrum, Kupolen och Norra Backa kan bindas samman för att tillsammans vinna köpkraften

Thesis: The aim of our study is to identify how IKEA's externalestablishment at Norra Backa can affect Kupolen and the centre. This in order to provide suggestions on how these trade areas can be connected and create a whole to thereby gain the purchasing power.Method: In our study we used triangulation. That means we have used both a quantitative and a qualitative approach. The quantitative method based on a survey with 100 respondents. The qualitative method is based on interviews with the centre conductors of Borlänge, Laila G Prosén and Anna Timander.Theory: The theories we have used is STP, substitution effects and effects of overspill, important factors for an attractive market town, Town Centre Management, Urban Retail Product.Conclusion: We found how IKEA's establishment at Norra Backa may affect Kupolen and the center of Borlänge then we gave suggestions on how these trade areas can be connected..

Energieffektiv byggnad i stadsmiljö

This report will present an energy efficient building in the centre of Kalmar city. It willbecome energy efficient because of the worldwide goal to reduce our energy using in ourbuildings.The values of architecture have been given a great part in this report. The building is supposed to be placed in Kvarnholmen in a unique environment in centre of Kalmar city.Because of the placement it is very important to show respect to the surroundings and the history of Kalmar..

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