Sök:

Sökresultat:

762 Uppsatser om Call centre - Sida 34 av 51

"Jag tror inte att de ser oss som lektant eller lekfarbror längre..." : en kvalitativ studie om några fritidspedagogers syn på yrkets professionalitet

Det har talats en hel del i media om fritidspedagogers rätt till legitimation samt om fritidspedagogernas yrkesroller. Denna studies syfte är att undersöka hur fritidspedagoger ser på sin egen professionalitet. Fokus riktas på fritidspedagogernas egen syn på deras centrala färdigheter och kunskaper, hur de tror att lärarnas och föräldrarnas syn är på dem, hur fritidspedagogerna själva kan planera och genomföra sin verksamhet och hur avsaknaden av legitimation påverkar deras yrkesroll. Studien har använt sig av en kvalitativ metod med semistrukturerade intervjuer. Fritidspedagogernasintervjuer analyseras med hjälp av tidigare forskning samt utvalda begrepp och teori.

Kommunala myndigheters och en frivilligorganisations stödinsatser till våldsutsatta invandrarkvinnor

The purpose of this degree project is to obtain a greater understanding of how the support for abused immigrant women is designed and if these measures respond to the women?s own wishes and needs. I also want to investigate the possible advantages and disadvantages, there are under the social ser­vi­ces and voluntary organizations (NGOs) and women themselves when it comes to spe­cific sup­port measures for immigrant women. On which basis have these support measures been designed and what experience or research starting points are based on? To what extent do they answer to women?s needs according to the staff, and to the women's own view?The study is based on qualitative data consisting of five interviews and one case report of an abused woman.

Kiruna stadsomvandling, vägen mot ett mer jämställt samhälle?

Kiruna är idag mitt uppe i den process som kallas Kiruna stadsomvandling. Till följd av den utökade gruvbrytningen måste stora delar av staden omlokaliseras och ett nytt centrumområde byggas. Som start för denna process utlystes 2012 en arkitekttävling vars resultat kommer att ligga till grund för den nya stadsstrukturen. Inför tävlingen upprättades ett tävlingsprogram som beskriver hur Kiruna kommun ser på stadens framtid och utvecklingsmöjligheter. Kiruna kommun har i samband med denna process uttryckt vikten av att arbeta utifrån ett tydligt genusperspektiv för att skapa ett mer jämställt och långsiktigt hållbart samhälle.

Mannet och egentligheten

The essay deals with the understanding of the two key concepts from Sein und Zeit (SZ) mentioned in the headline, including a debate on the issue of das Man in Inquiry: an Interdisciplinary Journal of Philosophy. It is noted that reading SZ involves being simultaneously written by the work in a process of reciprocity; this entails a questioning of alleged possession of this or any work, it having been made accessible to the public by its publication.Das Man, as a concept for inauthenticity, needs a counterpart for authenticity, which in SZ is provided by Eigentlichkeit, Self-ownership.This comes into existence via ?being-towards-death?, where the caring being, as a being of possibilities, encounters its ultimate possibility death which is also the end of possibilities.The Inquiry debate, the main contenders of which were Hubert Dreyfus and Frederick Olafson, hinges on the question whether das Man should be understood primarily as ?at bottom a deformation of Mitsein? (Olafson) or ?the conformity necessary for the institution of collectively intelligible social practices (Dreyfus, in the words of his advocate in the debate, Taylor Carman). Both sides, however, give evidence of misreadings of SZ of a kind that call for an explanation. The proposal is that this could be given in an analysis of such a rhetoric of polemics that transforms SZ into a state of Vorhandenheit when making it an object of investigation by the contenders rather than such a tool for being-changed that is mentioned above.The relation between the two aspects of das Man, as oppressive know-all or as forms of established truth for Dasein, remains unsolved, however.

The Low Line : ett gestaltningsförslag med inspiration från The High Line

In the summer of 2009 the High Line opened in New York, a park built on an out-of use elevated rail viaduct. The park meanders its way through the buildings and allows the visitor to see the city from a totally different perspecive than we are used to.I have made a Design proposal in Eriksdalslunden, Stockholm, with inspiration from the High Line. The proposal is based on design ideas of a park I logically call the Low Line, as the place isn't elevated as in New York, but lowered. The two places have some similarities, mainly the strong urban identity and the tracks crossing both areas. They also have very obvious differences, above all the fact that Eriksdalslunden is situated in a swale and is defined in a third dimension by the high bridges that crosses the area.The High Line is designed by James Corner Field Operations, and they have been working using their motto 'Keep it Simple, Keep it Wild, Keep it Quiet and Keep it Slow' during the whole process, words that normally aren't associated to Manhattan.

Personuppgiftslagens efterlevnad i samband med IT-övervakning : En studie av medelstora callcenterverksamheter

I Datainspektionens rapporter 2003:3 och 2005:3 har myndigheten granskat hur personuppgifter behandlas i samband med arbetsgivares övervakning av anställda. Resultaten av dessa rapporter har visat på förekommande brister i förhållande till personuppgiftslagen i många av de granskade verksamheterna.Mot denna bakgrund har en fallstudie av ett medelstort callcenterföretag genomförts för att ur ett tekniskt perspektiv undersöka hur väl personuppgiftslagen följs i samband med företagets övervakning av sin personal. Utifrån brister identifierade i fallstudien har en mindre kartläggning av liknande företag genomförts i ett försök att mäta graden av generaliserbarhet i de identifierade bristerna.De brister som har identifierats i fallstudien rör i första hand otillfredsställande rutiner för gallring av personuppgifter vid e-postövervakning samt avsaknad av information till de anställda om vilka kontroller som sker i samband med detta. Behov av en uppdatering av företagets IT-policy samt ett behov av en övervakningslösning för personalens internetanvändande kunde också noteras.Kartläggningen har givit antydningar om att liknande brister vad gäller rutiner för gallring samt bristande information kan tänkas förekomma även hos andra medelstora callcenterföretag.Slutsatsen av arbetet är att flera av de brister som uppdagades av Datainspektionen för fem år sedan tycks göra sig gällande bland vissa medelstora callcenterföretag även idag..

Applikationsutveckling med nätverkstrafikfunktioner : En jämförelse av tre mobilplattformar avseende nätverkstrafikfunktioner

The objective of this study was to examine three common mobile phoneplatforms in relation to their network traffic features. The platforms to beexamined are Android, iOS 5 and Windows Phone. After the investigation wascompleted a prototype application was implemented in order to demonstratethese features in the most suitable platform. The application will function as atelephone call exchanger. In addition, the application must also send the userstatistic to a Web server, accept contacts from a Web server, as well as having aspecial administration part in which the userstatistc can be presented.

Goodwill : Tillgång eller belastning?

Leverage buyout?s is an opportunity for companies, who can strengthen its market position by expanding its operations, and it add?s value to the company. At every LBO, copmanies make different values of the target company to finally come upp to a final bid. The final bid may in many cases be made of a surplus value, which is the differens between the value of the net-assets and the final bid. This we call goodwill and it has been a target in many discussions.

Begravningsplatsen som offentligt rum : igår, idag och i framtiden

In this literature review the cemetery is studied in its role as a public space in an urban context. To be able to scrutinize the cemetery?s relationship to the public domain in the future, the cemetery?s background and history is studied in the beginning of the essay. The cemetery?s connection to the church, as well as a variety of other factors such as economic, architecture, hygienic aspects and different ideals has influenced the cemetery to be the place it is today.

Det känns som jag försvinner in i böckerna. Barns favoritböcker, läsupplevelser och läsning från barns och barnbibliotekariers perspektiv

The aim of this master thesis is to obtain a greater understanding of childrens choice of favourite books, insight in their reading experiences and their thoughts about the reading of these books. We also want to investigate if, and if so, how childrens librarians obtain knowledge of the childrens reading preferences and reading experiences and how they use this knowledge in their work to stimulate childrens reading. To reach our aim we have been carrying out quantitative interviews with six children aged nine to ten years and three childrens librarians working in public libraries. As a theoretical starting point we use the reader-oriented theory and Chambers Reading circle, which states that support from adults is the most important factor in the childs reading process. The empirical results are linked to theories and earlier research and are analysed under four different themes.

Utveckling av vården genom eHälsa : En kvalitativ studie av hur ?min journal på nätet? formar framtidens vård

Today is what you could call a golden age for technological development in health care. Technology is given a bigger role in healthcare and serves not only as a support for health professionals in their daily work but also as a tool for the patient. With the help of eHealth services, patients are becoming more involved in their own care. This improves patient?s knowledge about their health, which in turn contributes to higher motivation to perform self-care.

Digitala verktyg i mellanstadiets musikundervisning : En kvalitativ undersökning av vilken uppfattning fyra musiklärare har om digitala verktyg för ljud- och musikskapande

The purpose of the essay is to draw attention to my approach in relation to a boy I choose to call Emil, and how I can increase my understanding of his behavior. I explore conceivable reasons for why he breaks down so often, especially when other children are given attention. Is he simply unusually egoistic, and to a large degree only able to see to his own interests, or am I overlooking the real reasons for his actions.In order to explain the reasons for Emil?s apparent frustration in sensitive situations, I explore the significance of attachment theory. I argue about possible effects of Emil?s parents? way of describing and guiding him, as well as how I, and my colleagues, risk fulfilling and amplifying negative expectations.As the prime reason for his repeated sense of unhappiness seems linked to a lack of empathy, I explore different ways of understanding this, as well as how I might contribute to fostering compassion.

Kubakrisen : En tidningsstudie om svenska morgontidningars rapportering kring krisen

AbstractKubakrisen; En tidningsstudie om svenska morgontidningars rapportering kring krisen The Cuban Missile Crisis; A media study of Swedish morning papers reporting about the crisis The purpose of the survey is to illustrate how four Swedish newspapers, Svenska Dagbladet, Göteborgs Handels- och Sjöfartstidning, Dagen and Ny Dag reports about the Cuban missile crisis based on the questions. The survey highlights what distinguishes the morning papers and by how they take the position of the ship blockade against Cuba that United States issued and what position they take on who to blame in the conflict, but also how leaders Khrushchev, Kennedy and Castro portrayed. The study is based on the basis of a newspaper study and theory of priming serves as an instrument for the collection of materials. The survey results show in the first issue of how the papers stand to US ship blockade, which SvD endorses, while GHT and Ny Dag condemns it and Dagen stand in the middle without any real position. Previous studies treated SvD stance during the Cold War, shows that during the Vietnam War in 1965 SvD was very critical of the USA and their involvement. In this study, regarding the Cuban missile crisis, SvD are most clearly pro-US while Ny Dag accuse and highlights strong criticism of the United States. As for Chrusjtjov, Kennedy and Castro, the survey shows that three out of four newspapers writes about a surprised Chrusjtjov, who had gone too far and a Kennedy who are determined and implacable.

Kvantfysiken och den nya myten? : En studie av Fritjof Capras och Danah Zohars böcker om kvantandlighet

This study is about quantum physics and the role it can play in a religious perspective. I intend to examine how moderna physics may be related and understood as New age and Myths. My material consists of two books in the new age genre: "The Tao of Physics" by Fritjof Capra and "The Quantum Self" by Danah Zohar. My first two question to these books are which 1) religious and 2) scientific content they have. My other questions are too 3) investigate and demonstrate how these books are new age and 4) to exanine how the books can function as myths and adopt mythical features.

Ett pulshöjande reklammedium -Är det effektivt att exponera konsumenter för reklam i en gruppträningssal relativt i ett traditionellt reklammedium?

It appears that it has never been easier for the marketer to create and distribute advertising messages. The technical development has created new possible channels, which in addition to the traditional advertising media has resulted in consumers encountering loads of commercial messages every day. Unfortunately for the marketer, the overload of messages has contributed to an extensive advertising avoidance. This forces him to think outside the box in order to come up with attention-grabbing and innovative methods to reach out to consumers. This paper aims to examine if facilities for group exercise classes at fitness centres could be a potential advertising medium due to the unexpectedness of encountering advertising in those premises.

<- Föregående sida 34 Nästa sida ->