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884 Uppsatser om Call center - Sida 46 av 59
Hotellverksamheter på Makarska rivieran : en undersökning av dess kvalitet, servicenivå och tillgänglighet
Background and problem: In Croatia, the hotel industry has undergone difficult and unstable conditions since the 90s. Since 2001, however the results in the sector has improved due to increased investment in the renovation of facilities and construction of new hotels.Purpose: The study aims to examine hotel operations on the Makarska Riviera on the basis of tourist business perspective, and examine its quality, service and accessibility.Method: In this study we used a qualitative approach. The survey was conducted through structured interviews and a non-participant observation.Result and conclusions: Satisfied and fulfilled employees, in turn that the hotels will have satisfied customers and may have profitable operations. Many hotels aim at constantly working to improve profitability and customer satisfaction. When measuring customer satisfaction, many hotel owners felt that the service is good and that they have received a good response from their guests.
Ergo Mopp : Från koncept till produkt
This thesis describes the work process and the results for the development of a newkind of ergonomic cleaning mop, ranging from basic concept to a virtually productionready digital prototype. The project was made in cooperation with, Ömer Altun, whowas also the project supervisor, and whose plan it is to launch this new product onthe market in a foreseeable future. The mop is meant to be used by both professionalcleaning staff and ordinary home users. What makes this product unique is that it hasa movable center piece that simplifies the cleaning under low furniture.The work began with the establishment of a product requirements specification andlater a study of similar products and existing functional models was conducted. Afterthese surveys the work began with refining the existing concepts in order to makethem more complete.
Prim, Stadsförnyelse i Barcelona
This final project discusses renewal and upgrading of the area of Prim. It is
discussed how this industrial area can be an attractive neighborhood with a
varied range of services and commercial trade.
Prim is located 2km north-east of the center of Barcelona. The area boarders to
a deep railway valley that historically has separated Prim from its neighboring
districts. At present there is almost no housing, services or commercial trade
within the area and the industry is discontinued or the existing industrial
buildings are derelict. There is also a lack of green recreational areas.
Ledtidsreduktion vid ACG Nyström
A report has been made at a company in Borås at a company called ACG Nyström. Thecompany is today international and is marketing advanced equipment, systems and furthereducation to the manufacturing industry. A part of ACG Nyström?s production is a machinethey call Unimat. ACG Nyström doesn?t just stand for the actual production of the machine,but also for assembling and installation of the machine at the final customer.
Kallbad som turistattraktion : En studie om destinationsutveckling av Stockholms stad
Stockholm is considered as a tourist destination which has a lot of offers to attract tourists and if it utilizes it water better it can give a wonderful and unique experiences and cold baths may become an image to it.The aim of this study is to shed light on the open-air swimming-baths and shores of Stockholm. Also how to use this advantage as it?s a city based on many islands, the purest water in Europe and this makes Stockholm as a destination a very attractive place for tourism. For a better understanding of our study, we have studied the quality and quantity to see how people began to exploit open-air swimming-baths throughout history everywhere in Europe and specifically of Stockholm city sea shore. We did a study on the history traditions of open-air swimming-baths and how it can be a tourist attraction through books and interviews, scientific articles and our personal observation, so that we can analyze how to develop sustainable tourism in the future and how Stockholm city can make development of opportunities for the future.
Centraliserad personalavdelning- bästa verktyget för chefsstöd? : En kvalitativ studie om arbetssituationen relaterat till chefsstödet från personalavdelningen vid Uppsala kommun.
Changes in the workplace have led to new ways of organizing and structuring organizations. Organizations? desire to increase competitiveness, efficiency and flexibility has resulted in new conditions in the field of human resources. The new conditions have also created new roles and changing responsibilities for those working within human resources.The purpose of this study was to investigate how the implementation of Ulrich's model for HR transformation can impact on the human resource departments managerial support to first-line managers in the municipality of Uppsala. Today the municipality of Uppsala organizes its human resources based on the Ulrich's model, which divides the work into the units service center, the expert unit and business partners.
All invited : waterfront park design for sustainable tourism in Miches, the Dominican Republic
Hidden away in the pristine landscape on the northeast shore of the Dominican Republic, the remote village of Miches is on the verge of shifting its economic resource base from traditional fishing into what could become an international model for sustainable tourism. The aim of this thesis was to produce a vision of a waterfront park near the center of the village; demonstrating concept-based landscape design that reflects the goals of sustainable development originating from the local incentive structure.
A composite landscape analysis and design concept both served to inform and guide the design work, which was executed through model building, hand drawings, and production of a visual presentation in the format of an architectural competition entry.
The design concept, All invited, signifies the distinction between the development that is about to take place in Miches and the otherwise common all-inclusive resorts, where tourists are set apart from the local community and spend most of their time within the fenced-off premises of the hotel. All invited also captures the typical Dominican hospitality, and mirrors the aspirations of turning Miches into a safe and welcoming place for visitors.
The result is a public park design that is equally inviting local residents as it is to tourists, and where the unique qualities of the site are emphasized without being exploited.
Fornföreningen Fibulas museum : Svårigheter med att rekonstruera en plats
Fornföreningen Fibula on the Aland Islands contacts the author because its members want to create a museum.The purpose of this two years master?s thesis in Archive, Library and Museum studies is to shed light on what a museum really is. The research question I have answered is ?what is a museum and is this what Fibula really wants in their reconstructed Viking village??. Based on interview material, ethnographic field studies, relevant research in the subject and documents from Fibula, I have answered the research question.
Samverkan för barnens bästa : Ett organisatoriskt och sociokulturellt perspektiv på övergången mellan förskola och förskolaklass
Each municipality in Sweden have to offer all children a place in a pre-school class starting the autumn term of the year the child turns six until it starts compulsory school. Despite the fact that it is a non-compulsory education, 95 % of all six-year-olds attend pre-school class.The purpose of this study has been to explore how pre-school and compulsory schools organize the pre-school children?s transition to pre-school. It also aims at examining how teachers? co-operate in order to fulfill the commission of the national curriculum and how they make a smooth transition to the new school for the children.Research questions: In what way do teachers in pre-school and compulsory school co-operate in in order to make the children?s transition easy? What part of the process and which operators are most important for the children in the transition? To what extent does the school organization fulfill the commission of the national curriculum regarding co-operation between pre-school and compulsory school?To answer these questions I have used a qualitative method where I have made seven interviews as well as a text analysis of annual reports from the studied schools.
Analys och optimering av godsflöden i Linköpings city
Expanderande städer resulterar i ökande behov av godstransporter och för att behålla en fungerande godsdistribution kan åtgärder behöva vidtas. Trafikstockning och försämrad stadsmiljö är negativa effekter som kan förknippas med en dåligt fungerande godsdistribution. Citylogistik handlar om att kontrollera och optimera godstransporter i urbana områden (city) så att negativa effekter minimeras.Olika typer av citylogistiska åtgärder och koncept har identifierats. Till dem hör till exempel samdistribution, reglering av godstransporter och avancerade IT-system. Inom ramen för projektet SAMLIC, som startades i Linköping 2004, genomfördes pilotförsöket PILOT med det övergripande syftet att utvärdera ekonomisk potential med samdistribution i Linköpings city.
Internkommunikation på Gruvön : Modern kommunikation inom industrin
The bulk of the research within the field of media and communication is concentrated at theforefront of development, studies focus on modern companies and modern communication.However, many people work in the industry, where the conditions for communication are partly different. The aim of this study is to explore the possibilities for internal communication that the employees have at the base industrial company of Billerud Gruvön, Sweden. How important do they feel that communication is? Can the internal communication within Gruvön be described as modern, where dialogue between the staff is possible, or as orders from the top down to the bottom of the hierarchal structure?These are our research questions:Which channels are used for communication within Gruvön, and how are they used?How important do the employees deem the internal communication to be?Can the communication within a hierarchal industrial company such as Gruvön be described as modern, where dialogue is at the center, or does the communication consist basically on orders from the top down to the bottom of the chain?Our research is based on the following theories: Communication, Organizational communication, Internal communication and Organizational culture. We have looked to earlier research such as the doctorates of Simonsson (2002) and Johansson (2003) to further our understanding.The methods used are interviews with operators, middle management and the informationofficer at Gruvön.
Upplevelser på Visitor Centers: En konceptutveckling av utställningen på Visitor Centre i världsarvet Gammelstads kyrkstad
Visitor Centers were first established at various national parks in North America. Most Visitor Centers were built in the ten-year period following 1952. The purpose of the Visitor Centers was to welcome visitors and enhance their experience of the national parks. Today there are Visitor Centers all around the world, connected to different places or attractions. Many of the Visitor Centers that exist today, especially those in the national parks in North America, were built during the information society.
Nöjescentrum : en fallstudie av upplevelsekonsumtion!
The society today, reflects a high welfare, where the human being has a better financial position than before. This has generate that more money is spend on pleasure and events. A result of that can be the development of a new line of business; The industry of experience.This kind of branch is fast growing in the Swedish labour market. The characteristics of this branch are, depending of trends, continuous variations and integrated education.A new phenomenon within this branch is ?Centre of experience?.
Projekt siklöja
Food and Health Concept center har tillsammans med åtta fiskare från Spiken i Lidköping bildat den Ideella föreningen Vänerprodukter. Siklöjan är en ganska liten fisk som fiskas i sjöar i södra Sverige samt längst Östersjöns kust. I nuläget tar man bara tillvara på siklöjans rom, resten av fiskens resurs går till spillo.Enligt Livsmedelsverket bör vi äta fisk två till tre gånger i veckan. Fisk innehåller omega 3, D- vitamin, selen och jod. Fisk och fiskprodukter kan märkas med KRAV och MSC om de kommer från hållbara bestånd och fiskas med bra fiskemetoder.
Isavsmältningen vid Arktis : Arktis på väg att bli isfritt
Arktis är den plats där den globala uppvärmningen är som mest märkbar på hela jorden (Arktiska rådet). Därför är Arktis ett intressant område att studera ur klimatsynpunkt. Enligt Gore (2006) så kan en ökning av jordens medeltemperatur på 1,5 °C leda till att de ekvatoriala områdena får en temperaturökning på 0,5 °C medan temperaturen vid Arktis kan stiga med hela 6 °C. De senaste 30 åren har medeltemperaturen vid Arktis stigit med drygt en grad per decennium (Anisimov, 2007) medan den globala medeltemperaturen för samma period endast stigit med ca 0.15 grader per decennium.Arktis tros ha varit isfritt under en värmeperiod för ca 6000 ? 8500 år sedan (Founder, 2011) men det som är unikt med den aktuella situationen är att avsmältningen går så snabbt.