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884 Uppsatser om Call center - Sida 4 av 59
Helandet av Stockholms sår : En analys av projektet Västra City
Over the years, what people have considered as the center of Stockholm City has gone from the medieval Stortorget in Old Town to the contemporary Sergels Torg. But more recently it has become unclear how the area really works. It is difficult to say where the actual central part of Stockholm lies, because while the Central Station is where the majority of people arrive into town, it is not necessarily close to Sergelstorg (considered the center of town) or other attractive commercial areas. There's also another issue with where the center of Stockholm is located. The railways and roads running along Klarabergs Viaduct acts as a divide between the areas of Kungsholmen and Norrmalm; these rails, roads and water separate the two areas from each other. In response to this problem of area division, a plan is being made to construct a new district near the center to mend the gap between the districts. The idea is that the center of Stockholm city will become more lively and attractive. The plan includes building new housing, commercial areas and a larger terrace called Mälarterrassen. In addition, improved mobility within the area is being planned by having better public transportation lines like City banan and tram named Spårväg City construction, as well as more pedestrian areas shall make the area become a district to thrive in.How the area will actually operate in the future is still unclear and many questions still exist about how the area will be able to compete and, above all, integrate with the other districts. The parts considered to be most important for the area is the scale of residential property and an attractive area that keeps people in the area and to encourages them to pass through the area. Perhaps the best solution would be to have something special planned in this area that can attract people in the community ? a city park, for example?.
I globaliseringens vågrörelse; en etablering i Lycksele kommun.
This study describes how a larger investment by a private company in the northern interior can affect a municipality?s economy. The mobility to the municipality is expected to increase and some of the direct and indirect effects that this investment can implicate on their economy are discussed. The method for this study is qualitative. Interviews have been made with the initiative owner of the company LHG Learning Center and with civil servants in the municipality of Lycksele. The conclusions drawn in this study are that the establishment of LHG Learning Centers in Lycksele will include both opportunities and risks for the municipality?s future.
Går det att lära gamla hundar att sitta? : En studie om att ändra på en verksamhets utskriftsvanor.
The consumer society exploits the earth?s resources more than the earth itself has capability to produce. This over-consumption causes a mass production of products, which mean that more greenhouse gases are being emitted to the atmosphere. This is one of the reasons why the earth?s temperature is rising, where the result of it is worldwide disasters.
Besök på Science Center : Påverkas elevers intresse för naturvetenskap av ett besök på Science center?
I Sverige och utomlands har man på senare tid sett framväxten av ett nätverk av s.k. Science Centers (SC). Dessa SC har som viktigaste syfte att öka besökarnas naturvetenskapliga intresse. När det gäller elever från högstadiets senare år kan detta ökade intresse för naturvetenskap t ex visa sig i form av en ökad benägenhet hos eleverna att söka sig till ett naturvetenskapligt inriktat gymnasieprogram.Vi har utvecklat och använt en enkät-baserad metod för att undersöka den påverkan på elevers intresse för naturvetenskap som ett besök på SC har. Enkäten är lämplig att användas för elever från grundskolans senare årskurser.
Övergången från natur till kultur
Göbekli Tepe is an 11000 year old religious center where Totem has been exercised. It was raised by megalithic hunters and collectors that still during the construction lived in small-scaled mobile groups in order to find food and therefore should not have had time to raised costly stone monuments. The religious center consists of four enclosures with two T-pillars decorated with pictures of different animals and birds. Any dwellings have not been found. The place has been constructed by a well-organized elitist organization that has been capable of raising constructions in order to exercise their religion in a way we did not thought was possible such a long time ago. Analysis and findings from the near east existing from this time shows however that social changes happen in the communities around the region. Can archeological finding from the excavations on the religious center give any answer or clue regarding how man came to develop from hunter and collector to farmer? Do the findings reveal that the religion has changed Mans way to think and organize so that she was prepared to introduce the agriculture that occurs? The aim of thesis is to clarify whether Göbekli Tepe has played any role in the complex origin of agriculture..
Varför vänder sig individen till 112 vid upplevd ohälsa: En intervjustudie med personer som av ambulanspersonal har bedömts som ?icke akuta?
Vården ska ges på den nivå som bäst är anpassad efter patientens individuella tillstånd. Patient väljer ibland att vända sig till akutsjukvården då vårdbehovet egentligen inte är akut utan bättre kan behandlas inom primärvården. Tidigare forskning påvisar att patienter föredrar att söka sig till akutsjukvården framför primärvården då den är mer lättillgänglig samt att den uppfattas som bättre. Att det är flera personer som är inblandade i beslutet att kontakta larmcentralen samt att det är ett svårt beslut framkommer också i tidigare studier. Syftet med föreliggande studie är att beskriva patientens beslut att ringa larmcentral i stället för att ta kontakt med primärvården.
Call it motivation : En undersökning om motivation av personal på kundcenter
Den här uppsatsen handlar om motivation av personal på svenska storbankers kundcenter. Bakgrunden till uppsatsen är dels diskussionen kring kundcenters ökade betydelse för företag samt problematiken kring vilka motivationsteorier som är lämpliga att använda för att motivera personal inom en organisation.I uppsatsen studeras personal från tre stora svenska storbankers kundcenter genom ett omfattande enkätutskick. Uppsatsen har visat att den viktigaste faktorn för att personal på kundcenter ska känna sig motiverade är att ha bra relationer med sina kollegor och överordnade. Uppsatsen har också visat att innehållsbaserade motivationsteorier är användbara för att studera hur olika anställda skiljer sig i vad de värderar mest för att bli motiverade, att innehållsbaserade motivationsteorier kan användas för att förklara varför de flesta av dessa skillnader existerar samt att Herzbergs tvåfaktorsteori inte kan användas för att förklara hur mänskliga relationer påverkar en anställds motivation. .
Self-efficacy, arbetsprestation och arbetstillfredsställelse på ett callcenter företag i södra Sverige
This essay looks into the concept of self-efficacy and its implications for work performance. The participants in this study work for a Call center company situated in the southern part of Sweden. The hypothesis is that a high degree of self-efficacy exerts a positive effect on work performance. Furthermore, the study seeks to identify the factors that give rise to work satisfaction among the participants. The results of the study show that there is a negative correlation between high self-efficacy and work performance.
Folkbiblioteket och föräldrarollen: En studie om småbarnsföräldrars användning av och uppfattning om folkbibliotek samt bibliotekets funktioner
The purpose of this thesis is to investigate what functions the public library has for parents of small children. If and how they make use of the library and what their opinion is about it. The research questions are: Which functions does the public library have for parents of small children? How do parents of small children use the library and what opinion do they have about it? Which factors have an impact on the parents of small children and how do they influence their use of and opinion about the public library and the functions of the library? The theoretical approach is based on Henrik Jochumsen and Casper Hvenegaard Rasmussen?s model of the social room and the lifestyles and Marianne Andersson and Dorte Skot-Hansen?s model of the public library?s functions. To answer our research questions we have made seven qualitative interviews with parents of small children.
Installation av ny nätverksstruktur i datacenter: Ett examensarbete på Facebook Data Center, Luleå
Under fem veckors tid har jag utfört mitt examensarbete på Facebook Data Center i Luleå. Målet med arbetet var att installera ett internt nätverk som skulle ersätta ett annat internt nätverk. Bakgrunden till arbetet är att nätverket som redan existerade i datacentret (innan bygget överlämnades till Facebook i Luleå) hade en omodern nätverksstruktur. I arbetet avsattes tid till inläsning av plattformarna för routrar och switchar. Dessa enheter monterades senare upp i respektive rack.
Ett meningsfullt arbete : En socialpsykologisk studie om hur ett till synes monotont och enformigt arbete kan kännasmeningsfullt
Studiens syfte är att undersöka meningsskapande som ett socialpsykologiskt fenomen. Mer specifiktförsöker studien förstå vad som motiverar kundtjänstarbetarna på ett callcenter i västsverige, till attfortsätta arbeta med ett arbete som är lågavlönat, hårt reglerat och monotont.I studien kommer läsaren att få ta del av empiri baserad på tio livsvärldsintervjuer, därkundtjänstarbetare berättar om sina upplevelser av att arbeta i ett callcenter. Empirin visar attmajoriteten av kundtjänstarbetarna upplever sitt arbete ogynnsamt, då kundtjänstarbetarna sällan fårutvecklas eller självförverkligas inom arbetet. Flera kundtjänstarbetare finner heller inget tydligtsyfte med att göra sina arbetsuppgifter. Istället arbetar flera kundtjänstarbetarna för att få enekonomisk tillgång.
Coymo
This report is part of a Bachelor?s degree corresponding to 15 creditsat the Royal Institute of Technology, Stockholm. The work hasbeen carried out by Max Wikander, author of the report, supervisedby Lanie Gutierrez-Farewik and Erik Dijkstra.Gait analysis includes measurement, characterization and assessmentof human movement and is used to assess kinematic or otherabnormalities during gait. Center of rotation and the axis of rotationof a joint are fundamental parameters in motion analysis. However,the ability to create individualized analysis is limited by the lack ofaccuracy when these parameters are calculated.
"JAG BLEV V*LDTAGEN AV EN SK?DESPELARKOLLEGA?. En kvantitativ studie om svensk dagspress rapporteringen av uppropsgruppen #tystnadtagning inom metoo
Sexual harassment is something that has existed for several decades, and are something that
still occurs today in many places around our society. In the fall of 2017, a movement called
the Metoo-movement, started and spread across the whole world, which made an impact on
many countries ? particularly Sweden. Serval women from different occupational groups
started to share their stories to the media, about sexual harassment that they gone thru, in
order to show that the perpetuators are just ordinary men in their industry, which is something
that media previous misconception provided about.
The first stories that reached the Swedish residents were from the Swedish film- and theater
industry, and were also one of the most known and visible first call-out groups. They shared
703 different stories about sexual harassment to one of Sweden's leading newspapers,
Svenska Dagbladet, in november of 2017.
System Monitor : Ett felsökningssystem för Paperline
When an error occurs in an IT system that is vital for the production of a major industry, the consequences can be great. To quickly identify and correct errors is important as a stop in a system can lead to a break in production, which is costly for the industry. Our task in this thesis has been to develop a system for ÅF that facilitates the debugging process of the system Paperline. The system's target audience is ÅF-call personnel that provides support for Paperline 24 hours a day if something goes wrong. The system consists of a Windows service, a database and a web application and is developed mainly with the techniques C#.NET, MVC 5, Google Charts, Javascript, HTML, CSS, and Entity Framework.
Fritidsgårdens kontroll och system: En analys av förebyggande arbete mot ungdomars alkohol- och narkotikaanvändande
The purpose of this essay has been to examine how the city of Helsingborg´s prevention of alcohol and drug use among youths is laid out. It has been of special interest to examine the youth centers (after school programs) preventive work with youths and its effects on frequency of alcohol and narcotics use among youths.The people we have interviewed are all involved in the three organizations: the youth centers, schools, and social services. The results showed that the youth center staff does not think that they work actively preventive against alcohol and narcotics. On the other hand, the staff at the youth centers points out that just keeping the youths in the neighbourhood and making them involved in the activities at the youth center, is preventary work. The staff at the social services points out that it is not the facilities that is part of the preventive work but the activities and the skill of the staff that is improtant for the youths..