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884 Uppsatser om Call center - Sida 24 av 59

Vad är kvalitet i ledarskap? : Teorier, modeller och verkligheten

In this qualitative study the authors explores, by studying several quality-development models what quality in leadership is. The models are: Total Quality Management; SIQ?s model for customer-oriented organizational development; the EFQM excellence model; the ISO 9000:2000 standard; and Six Sigma. These models will be compared from Deming?s list for upper management; the Situational Leadership Theory; and the Contingency Theory.

Soldaterna utan namn eller uniform : En kvalitativ analy av Stern och Lehis 18 principer.

In my essay the dilemmas originate from what I have experienced. I have observed myself and some of my colleagues, how we meet children who are lacking the qualifications which school and most pedagogues expect them to have. Focus, in my written experiences, is on children who live in poverty, but how we meet and act toward them is often quite the same independent of what qualifications they are lacking. With the support from literature and theories I reflect and analyse the dilemmas. Through essaywriting I investigate my practical knowledge and I examine how we as pedagogues handle the complex situations encounter when in school and how it is possible to understand why we act the way we do.I think that the knowledge which essaywriting gives me will strengthen me as a person and in my work as a teacher for after-school-center.

Arbetet inom skolan för att förebygga mobbning

My purpose in this work was to find out how staff in a middle sized school uses its local Equal treatment plan in its work against bullying. But also to see how the use of a standardized anti-bullying program works to prevent bullying. I have interviewed the principal, teachers, and what we in Sweden call a ?fritidspedagog? and the members of the anti-bullying team to get answers to my questions.  The conclusion of this study is that the school follow and work according to what the Equal treatment plan states, both in terms of prevention, as in working with actual bullying cases. The school has also followed the National School Agency's recommendations on what should be the local Equality plan, but also to follow up and revise it each year. The interview shows that the staff at the school placed great emphasis on talking and discussing with students about how to behave towards each other, they also brought up things that happened at one time and talked about this. The staffs were very committed to work towards the prevention of bullying and the same was true with the school's headmaster.

En optimerad arbetsplats : En studie om hur ett personalkontor kan effektivisera personalens arbete på ett kompetensutvecklingscenter i Filippinerna.

Temat fo?r a?rets examensarbete 2012 a?r Inkludering och Exkludering. Arbetet skall a?ven inkludera informationsdesign och rumslig gestaltning.Jag har arbetat med ett blivande personalkontor pa? ett kompetensutvecklings- center pa? o?n Mindoro i Filippinerna. Detta kontor som a?r under uppbyggnad, a?r litet och ma?nga personer och funktioner beho?ver fa? plats.

Blod, svett & tårar : En studie av vad som skapar varumärkestillknytning till träningscenter

We have examined how the dependence, identity and social bonds affect customer loyalty and attachment to a training centre. The method used is a survey on SATS Karlstad city where 128 respondents were asked, out of which 118 surveys were used in the final analysis. The data was analyzed using ANCOVA and multiple regressions.The result showed significant relationships on attachment between identity and dependence. Social bonds had no significant effect on the attachment a member have towards training centre. Customer loyalty was measured by how long the individual has been a member and his or her training frequency.

Proxyserver för passiv informationssökning

In today?s society the average person is flooded by information from everywhere. This is in particular the case when using the Internet; consider for a moment the fact that a decent search engine at this moment scans 8 058 million homepages. For a user that repeatedly comes back to the same site, the case is often that they know what they are looking for. The problem is to isolate the important information from all the other information embedding it.We would like to state that we have found one possible solution to this problem, where the user himself can define what information he is looking for at a specific server, then scan the server when visiting it with his browser.

Der Wille zur Macht. En analys av den editionsteoretiska striden om Friedrich Nietzsches litterära kvarlåtenskap

In my thesis I examine the editorial theory and practice of the Nietzsche-Archives. At the center of the academic debate we find the posthumous edition Der Wille zur Macht, firstly published 1901 as Friedrich Nietzsches magnum opus. 1906 a new edition was published, which has been described by Nietzsche-scholars as canonical. The editors Elisabeth Förster-Nietzsche and Heinrich Köselitz manipulated the literary remains of Friedrich Nietzsche. The Nietzsche-scholars interpret these textual corrections and interventions differently.

Förbättringsarbete på monteringsbana

In this project we have used the theory of analytical mechanics to derive equations of motion for complex mechanical systems in order to study their behaviour over time. Even if the theory provides powerful tools to tackle tough problems which would be very hard to solve by methods of Newtonian mechanics, you are still relatively limited without running any computer simulations. One realises that in a faster rate it will be an incredibly difficult task to find an analytical solution when the degrees of freedom increases. Even if one would succeed to derive the equations, one still has to solve them to get the information of the systems behavior. Of experience one knows that the equations in general are nonlinear and hence must be integrated numericaly.

Läxor och läxhjälp på fritidshemmet - Homework and homework assistance in the school-age educare center

Syftet med vår studie var att undersöka hur läxor och läxhjälp berör fritidshemmets verksamhet. Studien belyser även en viss problematik gällande föräldrars möjlighet att hjälpa sina barn med läxorna utifrån ett socioekonomiskt perspektiv. För att undersöka detta har vi först tagit del av tidigare forskning om läxor och läxhjälp, därefter har vi intervjuat fyra lärare för att se hur de ser på syftet med läxor. Slutligen intervjuade vi tre fritidslärare för att se hur läxhjälpen berör fritidshemmets verksamhet. Vi har i vår slutsats kommit fram till att merparten av lärarna i vår studie anser att syftet med läxor är att befästa sina kunskaper men även för att lära eleverna att ta ansvar.

Genus och jämställdhet : En kvalitativ studie om fyra pedagogers arbete med genus och jämställdhet på förskolan

The purpose of this study is to find out how the four teachers at the two preschools believe they are working with gender and how they actually work with it in practice. It also aims to show how they treat the children at the preschool based on their gender.What is the preschool teachers view on gender and equality?How do they consider that they work with gender and gender equality, and how do they really work with it in practice?The study is based on a qualitative study were I chose to both interview and observe four preschool teachers from two different preschools. My theoretical starting point is Yvonne Hirdmans theory of gender and also research on gender equality. The results show that the majority of respondents believed that gender and gender equality means almost the same thing or have the same meaning.

Romantiklitteratur och genus en text- och läsarundersökning

This Masters thesis aims to study the reading habits of readers of romantic fiction, especially focusing on gender issues. The main areas studied are the function of reading romances compared with reading other genres, and how the readers value romantic and general literature. The thesis is based on qualitative interviews with seven readers of romances, five women and two men. The theoretical background is based on reader response theory and gender theory. Before I started interview the readers I asked them to read two romances; Sidney Sheldons - The best Laid Plans, and Rosamunde Pilchers - The End of Summer, which we later discussed during the interviews.

Tv-spel i skolans värdegrundsarbete: en intersektionell
analys av interaktiva medier

Den här studien undersöker didaktiska potentialer med att använda tv-spel i gymnasieskolans litteraturundervisning gällande värdegrundsarbete. I den första delen av arbetet presenteras tidigare forskning kring spel som forskningsområde och den relativa bristen av sådan forskning. Vidare presenteras begreppet intersektionalitet som analysmetod samt det svår- och mångtolkade begreppet värdegrunden ur läroplanen som i ett eget avsnitt diskuteras ur ett moralfilosofiskt perspektiv. I arbetets andra del tillämpar vi den intersektionella analysmetoden på tre olika spel: Dragon Age Origins, Rule of Rose och Call of Duty: Modern Warfare 2. Resultaten är senare diskuterade i arbetets sista och avslutande del.

Analytisk mekanik med datoralgebra

In this project we have used the theory of analytical mechanics to derive equations of motion for complex mechanical systems in order to study their behaviour over time. Even if the theory provides powerful tools to tackle tough problems which would be very hard to solve by methods of Newtonian mechanics, you are still relatively limited without running any computer simulations. One realises that in a faster rate it will be an incredibly difficult task to find an analytical solution when the degrees of freedom increases. Even if one would succeed to derive the equations, one still has to solve them to get the information of the systems behavior. Of experience one knows that the equations in general are nonlinear and hence must be integrated numericaly.

Don't call me a Kaffir : Genreanalys och klassificering av kwaito

Genom en strukturerad genreanalys, enkätundersökning samt intervju med en DJ aktiv inom kwaito så tacklar denna uppsats uppgiften att klassificera kwaito som genre. Genom analysen så erhålls de strukturella särdrag som kan ses inom genren och detta testas mot enkätundersökningen som behandlar den allmänna uppfattningen om genren. Enkätundersökningen är i sig uppdelad i två segment vars indelning baseras på kulturella skillnader och den här uppsatsen vill belysa de båda antropologiska perspektiven etic och emic i form av en Sydafrikansk- och en icke-Sydafrikansk undersökningsgrupp. Syftet med undersökningen i den här uppsatsen är att öka förståelsen för kwaito som genre och på så vis öka förståelsen för klassificeringen av genrer. Men även huruvida detta återspeglas i enkätundersökningen.

"På ojämn mark lär vi oss att gå" : En studie av det interreligiösa arbetets möjligheter, hinder och kopplingar till mänskliga rättigheter utifrån Fryshusprojektet Tillsammans för Sverige.

This thesis examines interfaith work from a general perspective and through the Swedish interfaith project ?Tillsammans för Sverige?. They are based in a famous youth center in Stockholm. The examination has two aims. The first is to identify the main characteristics of interfaith work and how they correspond with daily practice.

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