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2737 Uppsatser om Call center industry - Sida 7 av 183

Mötesanläggningarnas framgångsfaktorer : En fallstudie av Stockholmsmässan och Stockholm Waterfront Congress Centre

The aim of this essay is to examine how important marketing and networking is for the meeting industry in Stockholm. The meeting industry is one of the most profitable areas of the tourism industry today and a major contributor to economic growth in Sweden. The meeting industry has grown rapidly in Sweden and Stockholm has during the last five years been one of the ten most popular congress cities in the world. This has resulted in that the city has become a strong competitor to other European cities.Stockholm International fairs are for example the largest trade fair organizer in Scandinavia and Stockholm Waterfront Congress Centre is the new arena of opportunity.However the marketing and a broad network is necessary for meeting facilities if their aim is to be successful. Marketing contributes to the meeting facilities establishment and makes it well known for the potential market, while the collaborations and relationships is important for facilitating their work.

Användarinvolvering i produktutveckling på små sportföretag

Small!size!enterprises!within!the!outdoor!industry!seldom!use!a!structured!process!or!method!when!involving!users!in!product!development.!One!reason!for!this!is!that!many!structured!development!processes!are!designed!for!large!companies!with!very!different!resources.!When!involving!users!in!product!development!processes,!the!most!common!user! is! an! elite! athlete.! She! or! he! often! has! different! requirements! than! the! regular!consumer!and!in!the!customers?!point!of!view;!this!leads!to!nonCmaximized!developed!products.!!The! result! of! this! thesis! is! a! user! involvement! process! for! small! outdoor! companies!based! on! the! Sister! Kenny! Research! Center! Innovation! Handbook,! a! product!development!process,!which!itself!is!based!on!a!phaseCgate!model.!The!process!focuses!on!the!user!category!enthusiastic!amateurs,!since!this!is!what!companies!in!the!industry!require.!The!process!also! focuses!on!how!and!where! small!outdoor! companies! should!involve!users!and!give!recommendations!on!how!many!users!that!should!be!involved!in!a! product! development! process,! different! from! what! the! theory! recommend.! The!process! also! builds! on! that! ideas! should! come! from! the! users! first,! and! then! being!further!developed!by!the!company's!product!developers.!The!degree!of!communication!between!users!and!the!company!is!shown!and!the!report!clarifies!the!user!involvement!intensity!in!product!development!processes.!!The!involvement!process!that!has!been!developed!has!also!been!summarized!in!a!guide!that! can!be!used!by! a! company!on! a!daily!basis.!This! contains! information!on,! among!other!things,!how!users!are!selected!and!how!to!plan!a!workshop.!!! !.

Strategisk analys av den svenska byggbranschen- En studie av JM, NCC, PEAB OCH SKANSKA

Background: The construction industry is Sweden?s single most important industry branch with a significant influence on Sweden?s wealth. The political restrictions that once controlled the industry are today almost gone. This combined with an unbalanced supply and demand situation on the Swedish constructions market, caused by urbanisation, has led to increased pressure on the Swedish construction companies who now are forced to find new methods in their struggle to contain or increase their competitive advantage. Purpose: The purpose of this thesis is to survey: which strategic variables are of great importance in today?s Swedish construction industry with focus on the four main actors, JM, NCC, PEAB and Skanska.

Intern marknadsföring inom hotellbranschen: en fallstudie av två hotell

The purpose of this thesis was to illustrate the use of internal marketing in the hotel industry. It was decided to conduct a case study on two hotels in the same region, Quality Hotell Statt and Pite Havsbad. The case study is based on personal interviews with the managers of each hotel, who have the ultimate responsibility of the internal marketing work. The research questions were based on why the hotel industry work with internal marketing and how the hotel industry work with internal marketing. The study showed that the hotel industry work with internal marketing on daily basis to get low employee turnover rates, increased employee job satisfaction and high quality services.

Biologisk mångfald och skogsproduktion : -en målkonflikt i skogen?

The purpose of this work, has been to examine how different actors in the Swedish eco movement and the Swedish forest industry looks at Sweden?s forest policy statement, which claims that environmental goals and production goals should be equal in Swedish forestry. By assembling focusgroups with participants from the Swedish eco movement and the Swedish forest industry, we look at if these participants consider the Swedish forest policy goals equal or not. Conflicts do occur between the two forest policy goals, but also between those and others of Sweden?s environmental goals.

Miljö i fokus - En studie av de bakomliggande drivkrafterna för den ökade miljömedvetenheten inom svensk kemiindustri

BACKGROUND & During the last century, the Swedish chemical industry has developedPROBLEM: considerably in regard to respecting the environment. Following various discharges and pollutions during the first half of the 20th century, environmental concepts such as CSR, Responsible Care and REACH have developed in order to improve the situation. Today, environmental issues play a central role in the society, but what are the reasons behind this increased environmental commitment? PURPOSE & The purpose of this thesis paper is to study the driving forces behindDELIMITATIONS: the increased environmental awareness in companies. Is this mainly due to stricter legislations, or do factors like pressure from the general public, the industry or customers play a more vital role? Furthermore, do economic incentives exist, that make it interesting for companies to invest in environmental awareness? Since the chemical industry spans over a wide spectrum in regard to environmental issues, this paper will focus on a specific area of the industry.

Skolan och världsmedborgarskapet : Om världsmedborgarskap som pedagogiskt ideal

It today's global world we live in the media have started to examine businesses more and more. In addition consumers are expecting more from products, because they are well informed. This means that companies need to market themselves effectively, to convince and get across their message to their customers. Marketing is an extensive process in which different factors must be taken into account. A company must know what the coustomer needs in order to get through to them.

Swedish Meats : motiven bakom försäljningen av kooperationen

In 2007 Swedish Meats, the dominant Swedish meat-producers cooperative sold its slaughtering and processing industry. The goal of a producer cooperative structure is to create value for members through vertical integration, and to strengthen members? market position. When Swedish Meats sold the slaughtering and processing components, it ceased in some respects to serve the function of a cooperative. This is a lost opportunity for both members and non-members, because Swedish Meats as a functioning cooperative could have exploited its dominant market position to positively effect producer?s prices.

Att vinna musikmatchen: Hur skivbolag förblir framgångsrika i en strömmad värld

Music streaming services are changing the music industry from the inside. After being struck by the piracy wave in the early 2000's, the industry was characterized by declining sales, layoffs, and a seemingly futile battle on what had become a culture of copyright infringement. After the successful launch of the music streaming service Spotify, the Swedish recording industry took a turn for the better. Music streaming services are creating both new opportunities and challenges to the music industry. This paper aims to study some of the opportunities and challenges concerning the creation of new music.

Fritidsgårdens kontroll och system: En analys av förebyggande arbete mot ungdomars alkohol- och narkotikaanvändande

The purpose of this essay has been to examine how the city of Helsingborg´s prevention of alcohol and drug use among youths is laid out. It has been of special interest to examine the youth centers (after school programs) preventive work with youths and its effects on frequency of alcohol and narcotics use among youths.The people we have interviewed are all involved in the three organizations: the youth centers, schools, and social services. The results showed that the youth center staff does not think that they work actively preventive against alcohol and narcotics. On the other hand, the staff at the youth centers points out that just keeping the youths in the neighbourhood and making them involved in the activities at the youth center, is preventary work. The staff at the social services points out that it is not the facilities that is part of the preventive work but the activities and the skill of the staff that is improtant for the youths..

Grundskollärare- och SEA-U pedagogers attityd till utomhuspedagogik och Science Center ? en kvalitativ studie på SEA-U Marint Kunskapscenter i Malmö

Syftet med arbetet är att ta reda på vilken attityd lärare har till utomhuspedagogik generellt och specifikt, samt vilket syfte lärare har med ett besök på ett Science Center i detta fall SEA-U. Syftet är också att ta reda på vilken attityd pedagogerna på SEA-U har till utomhuspedagogik, samt vilket syfte de har med sin verksamhet. Det är en kvalitativ undersökning med intervju och observation som metod. Resultatet är analyserat med hjälp av fenomenografiska ansatser. Under studien kom det fram att SEA-U pedagogerna Pär och Martin anser att platsens och sinnenas betydelse för lärande är av stor vikt i utomhuspedagogik.

Praktiska moment i teknikundervisningen : bedömning och utformning samt användande av science

Syftet med studien är att ta reda på vilka praktiska moment som genomförs i teknikämnet i grundskolans senare år, utifrån den gällande kursplanen i teknik. Studien bygger på enkäter, ställda till ett antal elever, lärare och science center i Sverige.Enkäterna tolkas utifrån en fenomenografisk ansats.Elevenkäten har gjorts för att få en inblick i hur eleverna ser på de praktiska momenten i skolan samt vad de i allmänhet tycker om teknikämnet.Lärarenkäten har gjorts för att få reda på vilka praktiska moment om görs samt vilken budget som finns att tillgå för teknikundervisningen. Dessutom har användandet av science centers beskrivits.Science centerenkäten har gjorts för att ta reda på hur ofta science center anlitas av skolor och vilka praktiskamoment som genomförs där.De slutsatser som kommer fram är att de flesta eleverna upplever de praktiska momenten som roliga samt att de flesta eleverna någon gång besökt något av de science center som finns i Sverige. I analysen av lärarenkäterna visas att 70 % av lärarna arbetar praktiskt trots låg budget. Utgångspunkten för upplägg av undervisningen är Lpo94 och ämnesintegration är vanlig.

JAS för jobb : JAS-projektet som industripolitiskt medel

The purpose of this paper is to examine how the target to convert the Swedish military aviation industry towards working within the civilian sector was planned and implemented parallel to the target of building a world-class military aircraft. A number of Government bills have been studied, bills directly connected to the JAS-project as well as bills dealing with civilian project ?s for the military aviation industry. The first group includes bills dealing with the JAS-project ?s role in the overarcing defence policy, as well as the Government ?s bill specifying the guidelines for the JAS-project.

Anpassat växtmaterial för skärgårdsmiljö - Tjörn

In 2007 Swedish Meats, the dominant Swedish meat-producers cooperative sold its slaughtering and processing industry. The goal of a producer cooperative structure is to create value for members through vertical integration, and to strengthen members? market position. When Swedish Meats sold the slaughtering and processing components, it ceased in some respects to serve the function of a cooperative. This is a lost opportunity for both members and non-members, because Swedish Meats as a functioning cooperative could have exploited its dominant market position to positively effect producer?s prices.

Att ständigt vara beredd på det okända: En studie om hur charterresebranschen i Sverige förbereder sig för, och hanterar krissituationer

In the world of today, crises and crisis situations are inevitable parts of an organization?s everyday life and it is important for the organization to be prepared for these crises. The organization and its employees have to be in a constant state of alert and they should also have an organized plan for what they will do when (not if) the crisis occurs. The charter tour industry has during a long period of time been active in the global market. They serve thousands of travellers every day and it is the responsibility of the companies within the industry to make sure that their customers are safe and that crises can be prevented, or at least be handled.

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