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2737 Uppsatser om Call center industry - Sida 31 av 183
Shared Service Center - ett vinnande koncept?
Bakgrund och problemdiskussion: En organisation lever under ständiga krav från omvärlden att förbättra och effektivisera sin verksamhet. Målet för alla organisationer är självklart att värdet på det som produceras ska överstiga värdet på det som investerats. Vad som står på modet att förändra för att åstadkomma förbättringar har växlat över tiden. Tidigare har fokus legat på kostnadseffektivisering av kärnverksamheten. När arbetet med att effektivisera kärnverksamheten hade pågått ett tag fanns inte längre några större effektivitetsvinster att göra på det här området.
Den heliga treenigheten : en fallstudie av kommunikationsprocessen mellan ledning, anställda och säljbolag på Alfa Laval AB
The manufacturing industry is currently in a short-term downturn while the competition is increasing. The result of this is that companies must find new ways to bring out their products. Traditional competitive strategies, such as low pricing, is not sufficient today as the customer is inquiring something more than just a good product. Higher demands are presented on an accurate, well functional, communication between customer and companies, as this has become an important strategic factor in achieving long-term profitability.The aim of this independent project was to analyze and evaluate the communication process between a company and its sales companies.In order to illustrate this process, a case study was carried out at Alfa Laval, their sales companies and employees at their distribution center in Tumba. In order to see the differences in attitudes between the management, the sales companies and the employees regarding communication and involvement a gap analysis were used.The theoretical part of the study considers theories about business mission, communication, involvement, quality and creating value.The result showed that a smaller gap exists between the sales companies and the management while a slightly larger one exists between the employees and the management.
Diamonds from Sierra Leone: Hur diamanter påverkar konflikter
The civil war in Sierra Leone was a very complicated conflict, both in its origin as well as in its realization. Many actors, along with the diamond trade, played vital parts in making the war carry on for a decade. In this paper I will try to clarify the relations between the actors and the diamonds, first and foremost the part the diamonds played in the conflicts start and continuation. I will also show what has happened in the country and in the diamond industry after the wars conclusion. What I find is that diamonds did not play the only part in the origin of the conflict but that the poor economic state the country was in had its part.
Försäkringsbranschen : ett nödvändigt ont?
This paper examines how companies in a transparent industry work to satisfy the customer in an extended way, to offer value added products that in the end enables the customer to be loyal to the company. We have studied the insurance industry in Sweden and have focused on five different insurance companies. Four of them, Folksam, Länsförsäkringar, Trygg-Hansa and Dina Försäkringar, where we have focused on Ölands Försäkringar which is part of the Dina Försäkringar group, are some of the largest insurance companies in Sweden. The fourth company is Swedbank which is a bank that has started to offer insurances.Our results demonstrate that it is important for the company to see the customer not only in a profitability aspect; the company has to find out what the customer gets in return. In that case the possibility for the customer to change company decreases and the chance that the customer becomes loyal increases.
Rehabilitering i staden : att planera för dem som inte tar någon plats
Dagens städer blir allt tätare i takt med att befolkningen ökar. Samtidigt avbefolkas vår landsbygd. Samtidigt avlägsnar sig staden mer och mer från omgivande natur och lantbruk. Samtidigt mår vår befolkning sämre och sämre. Sjukdomar som utmattning, stress och depression ökar.
Likabehandlingsprincipen i uthyrningslagen - om lön för arbetare inom bemanningsbranschen
In Sweden has the temporary agency work industry settled in an explosive way since the deregulation of the unemployment agency monopole in 1993. The demand of civil right for the employer that is rented out confronts the entire labour law regulation with new challenges.The purpose with this paper is an investigation of the principle of equal treatment in The Swedish temporary agency work act and also to create a deeper understanding of the effects of labour and employment relationship. An investigation of relevant collective agreements will be done to highlight the difficulties the principal of equal treatment is exposed to. Further on is there a will to gain understanding for the wage concept and what possible can be included in the wage concept in relation to the principal of equal treatment in The temporary agency work directive. By using the dogmatic method, an approach to descriptive identifying relevant sources of law and clarify the legal situation in the area.In the conclusions it will be determined that the principle of equal treatment in The Swedish temporary agency work act have different effects depending on if the temporary agency or if the client corporation is tied to an collective agreement alternative if a collective agreement is completely missing.
Systemanalys av skogsbränsletransporter :
At the end of 70s and the beginning of 80s, 18 terminals was built and used for chipping wood residue from clear cuttings. Most of the terminals was terminated before the 2000s but with the high oil- and energy prices that we can see today there might be a place for these terminals again. The goal with the study was to analyze and compare economical differences between 5 different logistical systems, collected data was used with a set of formulas. The systems include long range transport of slash, chips and bundles. Three of the systems include transport by lorry to industry the last two includes a terminal with access to train transport.
J K Rowling och fantasygenren : En genreteoretisk studie av Harry Potter
This paper attempts to display how five teachers of social studies use and relate to the policy documents and their instructions on gender. To penetrate the subject, five teachers were intreviewed. Each interview focused on how the curriculum attempts to guide teachers regarding gender, sex differences and equality of opportunity. The collected information was processed, analyzed and discussed using gender studies and discourse theory.The results show that the interpretation and usage of the curriculum is very subjective and varies greatly between all the interviewed teachers. Their personal interpretation proves to be crucial when it comes to making reality of the stated goals in the curriculum, concerning actively working towards equality of opportunity between sexes.
ABB Communication Center : och informationsdesign
C-uppsatsen baseras på en fallstudie över ABB Communication Centers internkommunikation, den övergripande kommunikativa enheten på ABB Sverige AB. Syftet är att beskriva informationsdesignens roll i såväl den dagliga verksamheten som den övergripande inställningen till det internkommunikativa arbetet. Samt jämföra teorier inom organisations- och kommunikationsvetenskap samt informationsdesign och resultaten från den empiriska undersökningen..
Är saltglaseringsindustrin en källa till tidig organokloridförekomst?
Abstract.The levels of dioxin and comparable substances rose to a large extent in our environment during the second half of the 20'Th century. This was the result of the synthesis of, and careless usage of these substances in cooling fluids, hydraulics, pesticides etc. Background levels of dioxins and furans in sealed samples prior to this era suggest that former sources of these substances existed. Salt glazing is a method of adding a smooth acid resistant exterior to stoneware ceramics. The technique has been in use since the 16'Th century, maybe even earlier than that.
TV-spel i nöjesjournalistiken : En undersökning om tv-spel och recensioner utifrån ett genusperspektiv
This study is about how videogamecompanies and Swedish newspapers represent masculinity and femininity in the covers of the games Assassins Creed 3, Grand Theft Auto 5, Bayonetta and Tomb Raider along with the reviews being done in conjunction with the game. The reviews has been published in the following newspapers: Aftonbladet, Svenska Dagbladet, Expressen and Göteborgsposten. The image that is formed in our society about how a man and a woman should be and behave will be the basics of this study. The covers of the games often represent what the game itself is about and what it contains and the reviews also conveys what the consumer who buys the game gets. The video game industry has grown in recent years to become one of the largest entertainmentindustries, but despite this, there has not been many studies on how this media represents masculinity and femininity.
Personalnedskärningar och aktiepriser : En eventstudie av sambandet mellan personalnedskärningar och aktiepriser under perioden 2008-2012
Purpose: The purpose of this thesis is to investigate whether abnormal stock returns could be identified as a result of a layoff announcement during weak economy.Method: An event study methodology.Theory: Efficient market hypothesis, signal theory.Empirical results: Quantitative data from observations of stock prices in thirty two companies listed on the Nasdaq OMX Stockholm, in the period 2008 -2012.Conclusion: The results indicate that the market reaction was negative because there were negative abnormal returns on the Stockholm Stock Exchange during the period 2008-2012 in connection with the layoff announcements. The market reaction was milder when staff reductions were carried out as a result of a restructuring and stronger when staff reductions were carried out as part of a cost reduction program.The layoff announcements elicited different market reactions depending on the company's industry affiliation. The most negative reaction was in the Healthcare industry. Negative abnormal returns were lower in industries Industrials, Consumer Services and Consumer Goods. There were no abnormal returns for shares of companies in the industry Financials.
Kvinnliga entreprenörer : och relationer till manliga och kvinnliga normer
line of business/industry and family, to more clearly discern how male and female norms are acquired among female entrepreneurs. The purpose of this study was to gain a greater understanding and knowledge of women's conditions regarding entrepreneurship, in relation to society's norms. The study is based on a textual thematic analyses, using two themes derived from Helene Ahls ?The Scientific Reproduction of Gender Inequality. A Discourse Analysis of Research Texts on Women`s Entrepreneurship?.
EKODESIGN I INDUSTRIN : En lägesanalys av producenters problem, drivkrafter och framtida utmaningar inom ekodesign
SammanfattningProdukter produceras idag i stor utsträckning för att tillfredsställa konsumenters behov varpåmiljöbelastningen eskalerar i takt med efterfrågan och produktionen som sker därefter. Lösningenpå problemet kan sammanfattas i ekodesign där miljöoptimering av produktutvecklingen skerutifrån ett helhetsperspektiv; råvaruutvinning, produktion, användning, återvinning, slutligtomhändertagande samt transporter.Teknik-konsultföretaget ÅF uppmärksammade detta problem hos svenska producenter ochstartade 2008 en intern sektion, EcoDesign center, som erbjöd sina kunder ekodesignrelateradetjänster. Utmaningarna och problemen hos kunderna har med tiden förändrats och för att centretska kunna erbjuda sina kunder relevanta tjänster, undersöks i detta arbete svenska producentersrelation till ekodesign idag.Syftet med arbetet har varit att kartlägga producenternas problem och utmaningar inommiljöanpassad produktutveckling och samtidigt utvärdera ÅF EcoDesign centers förutsättningaratt tillgodose sina kunder. Att utifrån denna kunskap komma med förbättringsförslag ochrekommendationer på hur centrets ekodesigntjänster kan optimeras har varit målet med arbetet.Resultatet visar att ekodesignarbetet inte är tillräckligt utbrett vilket främst beror på bristfälligefterfrågan av ekodesignade produkter. Kundefterfrågan är direkt kopplat till ekonomiskaincitament, företag drivs i vinstsyfte och utan en efterfrågan kommer ekodesignarbete inteimplementeras.
Granskning av GC-banor i Haparanda stad
Denna rapport beskriver mitt projekt som jag utfört under min VFU-period på Haparanda Stad. Under min tid på Haparanda stad fick jag i uppgift att utföra ett eget projekt. Jag fick även vara med och se hur många andra pågående projekt fungerar och ser ut. Som projekt valde jag att inventera och granska Haparanda stads gång och cykelbanor som ingår i stadsnätet. Till hjälp och råd under mitt projekt hade jag mina handledare Göran Wigren, Sofia Rosendahl, Kalle Kyösti och Robert Ekholm.