The Church of Sweden had barely 6.5 million members in 2012. Just over 1% of the members visit a church service regularly every Sunday. The number of visitors in worship services has diminished continuously for a very long time. From 1990 to 2010, the annual number of visitors at the main worship services has decreased by 50% from 9 million to about 4.5 million. The service activities can still be maintained at the current level because the many passive members still pays their membership fee.

The purpose of this essay is to study the role of web radio in Sweden. To fulfill the purpose we have done a case study of two Swedish radio stations: Sveriges Radio AB, which is a public service station, and a commercial station called Mix Megapol. By interviewing two persons from each station and analyzing the contents of their web sites, we have tried to see how the relationship between radio, Internet and web radio looks like. Thus, our method is qualitative. We have come to many conclusion of which some are: The new medium web radio borrows qualities from the traditional radio.

This exam paper has been a collaboration between the writers and System Anderson AB. The assignment was about completing a client application, running on a PDA, and a server application, running as a web service. The web service handles the communication with System Anderssons existing database. The main goal for the application is that it will be used to increase efficiency in storage management. The client application will hold functions for withdrawal, purchase, delivering and inventory.

Because of an increasing demand from customers and changing external environment, there is a need for continuous improvements, for both manufacturing and service organizations, to meet these demands. Manufacturing organizations have been working systematically with quality improvements for a long time, but it has not been as common for service organizations. Because of that the methods to use for implementation of the systematic improvements have not been designed to fit service organizations, and not either for public organizations. The purpose of this thesis is to explain if and why the Swedish Road Administration?s organizational culture and handling of ideas and deviation support an implementation of continuous improvement management.

Intense competition and pressure from various market participants is prevalent in today?s modern and technologically developed society. It is important to keep a high standard of service and customer care to be able to keep your position on the market. The focus of the paper is to study how a store manager can influence their employees to perform better on the job, in terms of service to customers and increased sales. The aim is to analyze the different tools store managers use to motivate their employees with the goal of improving service to the customer and to increase sales.

Title: Turbulent Skies ? A Case Study of SAS Braathens Date of seminar: 1st June 2006. Course: BUS 809. Master Thesis in International Marketing & Brand Management, 15 ECTS-credits. Authors: JÞrgen FensgÄrd and Christian Larsen.

Problembakgrund: Vilka faktorer Àr viktigast för e-handel respektive butikskunderna vid val av köp av elektronikprodukter? Samt vilka faktorer e-handels och butiksföretag anser Àr viktigast för att fÄ sina kunder nöjda.Syfte: Att analysera och utvÀrdera NetOnNet och Elgigantens syn och Àven deras kunders syn pÄ service mellan e-handel och butik.Metod: En fallstudie har genomförts pÄ företagen. PrimÀr data samlades in genom semistrukturerade intervjuer samt enkÀtundersökningar.Resultat & Slutsats: Respondenterna i undersökningen Àr överens om att priset Àr det viktigaste nÀr de skall köpa hemelektronikprodukter. E-handelskunder Àr mer priskÀnsliga och lÀser pÄ mer om en produkt innan köptillfÀllet, Àn butikskunder. Butikskunder vÀljer att fortsÀtta att handla i butik för att de anser att det Àr lÀttillgÀngligt, bra pris och för att det finns möjlighet till personlig interaktion.BÄda NetOnNet och Elgiganten Àr överens om att det krÀvs en kombination av lÄgt pris och bra service för att lyckas pÄ dagens konkurrensutsatta marknad.

MÄlet med denna uppsats i landsbygdsutveckling Àr att undersöka hur landsbygdsbor upplevt den serviceförÀndring som Àgt rum under deras livstid, hur det pÄverkat servicens tillgÀnglighet och hur de förhÄller sig till servicen. Uppsatsen baseras pÄ kvalitativa intervjuer med sju personer ifrÄn Ramsberg, i Bergslagen och som huvudsakligen analyseras utifrÄn Habermas teori om det kommunikativa handlandet. Studien visar att upplevelsen av förÀndringarna Àr kopplad till om förÀndringarna upplevs ske utifrÄn ett kommunikativt handlande eller kommer som en tvingande kraft utifrÄn abstrakta idéer. Den visar Àven att upplevelsen av servicen pÄverkas av vilka möjligheter till social interaktion den medför dÀr det kommunikativa handlandet kan ske..

The aim of this study was to examine the occurence of norms in court cases regarding the Swedish law of support and service for disabled (Lag 1993:387 om stöd och service till vissa funktionshindrade) with the help of a discourse analysis method. More specifically its aim was to examine and identify norms in the different dictums/statements that were to be found in the court cases regarding the supportive institution "contact person" according to the Swedish law "LSS" with the help of a norm science approach. The aim was also to examine when the applicant was found to be entitled to a contact person according to the LSS-law. To be able to do this, the author studied thirty-four different court cases. In these cases six themes were found, that indicated the occurence of norms.

The purpose of this thesis was to examine café owners perception of customers expectations and what they think the interior means to the service quality. It also aims to examine how café owners use the interior to create service quality. In order to examine this, a case study was conducted based on interviews with two café owners. The study showed that the café owners take the customers expectations into consideration. It showed that they think the expectations were affected by which purpose the customer had with their visit.

The purpose of this paper is to examine the attitudes and willingness towards climate compensation in air travel. The study discuss if people feel a personal responsibility about the environment. Earlier research shows that tourists are positive towards climate compensation, but in reality very few use this service. The main question is: Which are the reasons for travellers not to use climate compensation? The used methodology is qualitative and based on ten interviews with people who have travelled by air one or several times since January 2007, when the service was first established.

?Din katalog ? tjÀnster frÄn Konsult och Service? presenterar de tjÀnster som förvaltningen Konsult och Service inom VÀsterÄs Stad (lÀs kommun) erbjuder. Katalogen Àr tvÄ Är gammal och mitt examensarbete har gÄtt ut pÄ att uppdatera och omarbeta katalogen efter de förhÄllanden som rÄder nu.Jag har analyserat katalogen, sÄvÀl text- som bildmÀssigt. Katalogens sÀndare, chefer inom Konsult och Service, har i intervjuer givit sina synpunkter pÄ befintlig katalog. De har Àven bidragit med underlag till nya texter.

In the town of VĂ€derstad which lies in the middle of Sweden, called Östergötland is VĂ€derstad-Verken situated. ItÂŽs an international company which produce machines for land processing and sown to farmers all over the world. VĂ€derstad-Verken is an expansive company with 750 employees. The turnover is 1.4 billion sek. Rapid seed-sower has become a popular machine since it was introduced in 1991.

The study examines selectivity of the customer base and scarcity of a product?s effect on attitude and value towards a product or service. A questionnaire study is made from three different situations. The result varied depending on the situation; however it was found that selectivity of the customer base and scarcity has a great impact on the attitude and the perceived value towards a product or service. Selectivity of the customer base was found having the highest level of impact on both attitude and perceived value.

This paper deals with how seamen onboard merchant ships flying the Swedish flag apprehendthe culture, information and leisure possibilities that offer them by the Swedish GovernrnentSeamen's Service, HKF.The objective with this work is two folded: first of all suggest some actions to be taken inorder to improve the situation for seamen, based on the results from interviews with crewsonboard three merchant ships.Secondly, draw the attention to HKF's activity in general and to the activity of the SwedishSeamen's Library in particular, for people working within libraries.The result of this examination shows that people onboard really regards the service carriedout by HKF as very good in general, but there are some activities which hopefully can beimproved. However, perhaps the most important role can be played by the shipping companies,based on the wishes that came about from the seamen. These conclusions and discussion aredealt within chapter 8..