Liko AB Àr ett företag som tillverkar och sÀljer patientlyftar och andra hjÀlpmedel. Lyftarna kan delas in i tvÄ huvudtyper: mobillyftar och taklyftar. Koncernen har fyra dotterbolag pÄ olika marknader: Sverige, Tyskland, Storbritannien och USA. Utöver detta finns ett 30-tal distributörer runt om i vÀrlden. Dotterbolagen och distributörerna Àr idag sjÀlva ansvariga för att sköta service och reparationer av produkterna.

Background: Since the coining of the phrase lean production by Womack, Jones and Roos in 1990, this mass production system of Japanese origin has been implemented in a multitude of organizations throughout the world, the results being predominantly positive from a financial point of view. The possibly negative effects of mass production on worker motivation have been discussed since quality of work life became an important political issue in Sweden in the 1970?s. As the popularity of lean service is now increasing, there are still unresolved issues regarding the transferability of a mass production system to the service industry, particularly with regards to the motivation of service employees.Purpose: The purpose of our thesis is to study the lean system of a Swedish bank, SEB Way, from a management- as well as an employee perspective in order to describe how lean may affect the work motivation of service employees.Research procedure: The study is empirically based on observations and interviews on multiple hierarchical levels at SEB. We have conducted a total of 13 interviews with front line employees at SEB, with the central SEB Way team as well as two external lean specialists.Results: The study indicates that SEB Way has little direct influence on the intrinsic work motivation of the SEB front line employees, as work motivation was present prior to the implementation of lean.

AbstractAttitudes towards the reference situation and the meetings between library users and librarians have become the subject of much debate in the library setting today. The aim of this two years masterÂŽs thesis has been to examine six librarian?s attitudes and apprehensions concerning the interactions between the librarian and the users in the library setting. We were also interested in knowing how a library can work to become more service oriented and customer centred. We conducted six interviews with librarians located at three different libraries in Sweden.

The purpose of the study was from the perspective of young people that has completed a stay at HVB-home. The respondents are between 15-21 years both boys and girls. The basic questions were: How do the respondents look upon this HVB-homes service process? How do the respondents look upon this HVB-homes service contents? How do the respondents look upon this HVB-homes service regarding available information and how the staff is available? What positive and negative experience do they have from their stay at the HVB-home? We also wish to get a picture of what is important to change to improve the quality on this HVB-home. To receive answers to those questions we formed a questionnaire.

The purpose of the study was from the perspective of young people that has completed a stay at HVB-home. The respondents are between 15-21 years both boys and girls. The basic questions were: How do the respondents look upon this HVB-homes service process? How do the respondents look upon this HVB-homes service contents? How do the respondents look upon this HVB-homes service regarding available information and how the staff is available? What positive and negative experience do they have from their stay at the HVB-home? We also wish to get a picture of what is important to change to improve the quality on this HVB-home. To receive answers to those questions we formed a questionnaire.

Introduction: In Sweden the definition of ambulance nursing is the examination and treatment of sick or injured people done by ambulance nurses during transport.  This means not only focus on the illness or injury but also the human being treated. The paramedic service must be based on the presumption that the medical needs of the patients are guaranteed, and that the expectations and demands of the public are satisfied. Competence and availability are basic terms for a well-functional paramedic service. There is a lot of pressure put on the people working with pre-hospital nursing. One mistake can lead to serious consequences for the patient.

Temat för denna uppsats Àr - ökad service inom sjukvÄrden. NÀr ministrar ? de högsta ansvariga för sjukvÄrden - i en offentlig debattartikel efterlyser, ?att vÄrden skall vara till för patienten och inte tvÀrtom? antyder det att sjukvÄrden har problem nÀr det gÀller patientservice. Uppsatsens empiriska material bekrÀftar denna bild.VÄr avsikt med uppsatsen Àr att utforma en modell som kan vara ett verktyg i sjukvÄrdens arbete med att öka sin service till patienter. I uppsatsen undersöker vi möjligheterna till en patientdriven utveckling av service inom sjukvÄrden.

Syftet med denna uppsats Àr att genom intervjuer med tre medelÄlders kvinnor, ta del av deras upplevelser av Adventsmarknaden och friluftsmuséets Lilla Julmarknad i Gamla Linköping. Genom intervjuer och deltagande observation vid marknaderna undersöker jag pÄ vilket sÀtt informanterna besöker en marknad och hur deras syn pÄ shopping och service styr deras besök. Uppsatsen belyser hur de shoppar nÀr de besöker en marknad, hur de ser pÄ service och hur detta pÄverkar deras upplevelse. Slutsatsen av denna studie Àr kortfattat att de besöker marknaden, och shoppar pÄ tre skilda sÀtt. De definierar och uppskattar service pÄ olika sÀtt och handlar olika typer av varor.

Titel Livsstilsboenden - Processen kring att kombinera livsstil, service och boende Författare Elisa De Toro, Helene Tigerström & Liv Åström Handledare Cecilia Fredriksson & Örjan Hallgren Problem Det finns en stor mĂ€ngd forskning inom omrĂ„dena service, boende och livsstil. Dock ser vi att det saknas forskning kring hur dessa kan kombineras och hur processen kring detta ser ut. Syfte Syftet med denna rapport Ă€r att fĂ„ en fördjupad förstĂ„else kring utvecklingsprocessen för ett projektutvecklingsbolag inom boende, vilket vill skapa förutsĂ€ttningar för att anvĂ€nda service som en del i ett boendekoncept kring en viss livsstil. Metod Vi har tillĂ€mpat en deduktiv samt kvalitativ metod för insamlandet av vĂ„r empiri. Vi har anvĂ€nt oss av ett fallstudieobjekt, livsstilsboendet Victoria Park, dĂ€r vi har gjort Ă„tta intervjuer.

The purpose of the study was from the perspective of young people that has completed a stay at HVB-home. The respondents are between 15-21 years both boys and girls. The basic questions were: How do the respondents look upon this HVB-homes service process? How do the respondents look upon this HVB-homes service contents? How do the respondents look upon this HVB-homes service regarding available information and how the staff is available? What positive and negative experience do they have from their stay at the HVB-home? We also wish to get a picture of what is important to change to improve the quality on this HVB-home. To receive answers to those questions we formed a questionnaire.

The purpose of the study was from the perspective of young people that has completed a stay at HVB-home. The respondents are between 15-21 years both boys and girls. The basic questions were: How do the respondents look upon this HVB-homes service process? How do the respondents look upon this HVB-homes service contents? How do the respondents look upon this HVB-homes service regarding available information and how the staff is available? What positive and negative experience do they have from their stay at the HVB-home? We also wish to get a picture of what is important to change to improve the quality on this HVB-home. To receive answers to those questions we formed a questionnaire.

The purpose of the study was from the perspective of young people that has completed a stay at HVB-home. The respondents are between 15-21 years both boys and girls. The basic questions were: How do the respondents look upon this HVB-homes service process? How do the respondents look upon this HVB-homes service contents? How do the respondents look upon this HVB-homes service regarding available information and how the staff is available? What positive and negative experience do they have from their stay at the HVB-home? We also wish to get a picture of what is important to change to improve the quality on this HVB-home. To receive answers to those questions we formed a questionnaire.

The purpose of the study was from the perspective of young people that has completed a stay at HVB-home. The respondents are between 15-21 years both boys and girls. The basic questions were: How do the respondents look upon this HVB-homes service process? How do the respondents look upon this HVB-homes service contents? How do the respondents look upon this HVB-homes service regarding available information and how the staff is available? What positive and negative experience do they have from their stay at the HVB-home? We also wish to get a picture of what is important to change to improve the quality on this HVB-home. To receive answers to those questions we formed a questionnaire.

The purpose of the study was from the perspective of young people that has completed a stay at HVB-home. The respondents are between 15-21 years both boys and girls. The basic questions were: How do the respondents look upon this HVB-homes service process? How do the respondents look upon this HVB-homes service contents? How do the respondents look upon this HVB-homes service regarding available information and how the staff is available? What positive and negative experience do they have from their stay at the HVB-home? We also wish to get a picture of what is important to change to improve the quality on this HVB-home. To receive answers to those questions we formed a questionnaire.

Studiens syfte var att undersöka och sÀtta ord pÄ medarbetarnas upplevelse och uppfattning av delat ledarskap utifrÄn tvÄ teman: verksamhetsaspekter och personalaspekter. De teorier som det relateras till i uppsatsen Àr Döös med fleras teori om delat ledarskap, Engquists kommunikationsteori, HÀllstens & Tengblads medarbetarskapsteorier samt Thylefors ledarskapsteorier inom Human service organisationer. För att genomföra undersökningen anvÀndes en abduktiv, kvalitativ metod med tre strukturerade fokusgruppsintervjuer med medarbetarna samt tvÄ individuella intervjuer med tvÄ delande chefer pÄ tre verksamheter inom Human service organisationer, dÀr konceptet med delat ledarskap tillÀmpas eller har tillÀmpats.Medarbetarnas upplevelser av delat ledarskap har skiftat frÄn nöjd till missnöjd. Resultatet visar att delat ledarskap ger flera fördelar och fÄ nackdelar om rÀtt förutsÀttningar finns. Slutsatsen Àr att delat ledarskap Àr nÄgot alla tjÀnar pÄ ?om uppdelningen av det delade ledarskapet Àr vÀl genomtÀkt och personerna som delar ledarskapet passar in i rollerna?.