On a highly competitive market, quality is an important aspect to take into account, both in terms of goods and services. The Swedish timber market is very competitive and to achieve long-term success focus on the customer, in this case private forest owners, is a prerequisite. SCA Skog AB Jämtlands forest management administration is dependent on the acquisition of timber from private forest owners to fulfil their mission to the supply of SCA's paper and sawmills in Sweden with raw material. To be able to develop the cooperation with private forest owners, the administration investigates their quality management by measuring the customer satisfaction index (CSI). The purpose of the study was to identify a practical and systematic method to handle deviations and suggestions for improvements to achieve a higher customer satisfaction.

Over the last couple of years the airline business has gone through some turbulent changes, which has meant that customer loyalty has been affected. It?s no longer certain how or why customers are loyal to an airline, although the companies now use more and more complicated loyalty programs to keep their customers.The purpose of this essay has therefore been to examine what makes customers loyal to a service business, and what is the extent of their loyalty.To be able to answer these questions, a survey about costumers loyalty were accomplished. The results we received show that availability is the most significant issue for customers of SAS, and satisfaction is the minimum requirement for the customer. But to be able to attract loyal customers the airline has to offer them more..

There is a relationship between confidence in management and personnel satisfaction. The personnel?s confidence in management can be seen as a fundamental tool which is needed to ensure the success of the organizations mandate. This study investigates how management works to create and maintain confidence. The conditions that management has for building confidence are explored, as well as the significance of leadership in the building of confidence.

The aims of this project were to describe the circumstances around dogs being left alone in cars, to investigate owners? knowledge of the risks associated with leaving dogs in cars and the relevant legislation and, finally, to study how changes in the air temperature and air composition in the car affect the dog. The project consisted of a survey of the literature, a questionnaire part and an experimental part. An important conclusion is the importance of the level of knowledge of owners, since there are several ways in which an owner can prevent their dog from heat stroke and, in the case of an eventual accident, their action can have direct consequences in minimizing the long-term damage to the dog and even whether or not it survives. Fewer than half of the owners in the study knew that for a dog suffering heat stroke, the most important thing is to bring the body temperature down. Only a third of dog owners knew that if a dog is left in a warm car and showing signs of heat stress, then the police should be contacted and the dog quickly helped out of the car.

On a highly competitive market, quality is an important aspect to take into account, both in terms of goods and services. The Swedish timber market is very competitive and to achieve long-term success focus on the customer, in this case private forest owners, is a prerequisite. SCA Skog AB Jämtlands forest management administration is dependent on the acquisition of timber from private forest owners to fulfil their mission to the supply of SCA's paper and sawmills in Sweden with raw material. To be able to develop the cooperation with private forest owners, the administration investigates their quality management by measuring the customer satisfaction index (CSI). The purpose of the study was to identify a practical and systematic method to handle deviations and suggestions for improvements to achieve a higher customer satisfaction.

Självkoncept, och då i synnerhet individens kroppsuppfattning, kan styra individens motiv till träning samt inställning till proteintillskott. Vidare forskning krävs för att verkligen påvisa skillnader mellan könen även om tendenser kunde urskiljas..

Master?s Thesis in Media and CommunicationTitle: See me, buy me ? A study of how women and men are exposed in commercial advertisements for beauty productsAuthor: Annelie EliassonUniversity: University of HalmstadCourse: Media and CommunicationTerm: Spring 2013Supervisor: Ebba SundinExaminer: Ingegerd RydinPurpose: This studys purpose is to examine how women and men are exposed in commercial advertisements for beauty products. To examine this purpose two main questions have been formulated:What differences and similarities are there in the representation of women and men in the commercial advertisements?Are there any differences in the representation regarding the target audience in the commercial advertisements?Method: Quantitative content analysisMaterial: 443 commercial advertisements for beauty products in the Swedish lifestyle magazines Plaza Kvinna and Café Magazine from 2008 to 2012Main results: The result of the study shows that women and men, presented in the commercial advertisements for beauty products, were very much alike in most aspects. For example there were only insignificant differences regarding how much of the person?s body that was included in the advertisement, the body position and the activeness of passiveness of the person in question.

AbstractThis essay is about what rights that a consumer has, after it?s been to a beauty-shop getting a treatment somewhere on her body. We were interested to see what kind of regulations that could be useful if a problem occurred after or during treatment. There are several risks with these treatments.The last decade these kinds of treatments have increased, due to people being vain and so aware about there looks. We started to investigate what type of rights the consumer generally has when it?s about a service.

Som det ser ut idag är konkurrensen hård gällande lediga tjänster på arbetsmarknaden.Det förekommer ofta diskussioner kring vikten av att profilera sig och att det intelängre räcker med standardiserade Cv:n vid en arbetsansökan. Syftet med vårt arbeteär således att ge en inblick i hur rekryteringsansvariga värderar och förhåller sig tillolika situationer som kan komma att påverka rekryteringsbeslutet. Med andra ord villvi få en insikt i hur en rekryterares värderingar och prioriteringar kan se ut i praktiken.Vi ansåg att en kvalitativ metod lämpade sig bäst för detta ändamål, då vi villåterspegla en nyanserad och beskrivande bild av ämnesområdet. För att uppnå syftetmed arbetet har vi genomfört sex intervjuer med rekryteringsansvariga inom Karlstadkommun.Vi har utformat en teoretisk referensram som behandlar tidigare forskning ochbegrepp inom ämnesområdet. Resultatet från vårt empiriska material har vidare ställtsi relation till dessa teorier.

IntroductionTactile Massage is a generic term that for example includes Massage therapy, Effleurage, Gentle touch, Tactile stimulation, Soft massage and Aromatherapy massage (SBU 2009). Tactile Massage has been proven to activate the perception receptors of the body and stimulates the system of oxytocin and in that way Tactile massage increase wellbeing and decrease pain. The Church of Sweden was formally separated from the state in the year of 2000 and by this means created greater freedom in facilitating its own social and Deaconal programs in separate parishes. Since 2004 a few numbers of deacons have been integrating Tactile massage as a method in Deaconal  ministry within the framework of holistic care in the Church of Sweden.Aim/Research questionsThe aim: From a holistic perspective investigate the use of and to increase the problem-awareness of Tactile massage in the Deaconal ministry within the Church of Sweden.The research questions: How is Tactile massage being used and how are we to describe the experiences of Tactile massage in the Deaconal ministry? What possibilities and difficulties are related to the use of Tactile massage in the Deaconal ministry within the Church of Sweden?MethodThis study is the first explorative research about Tactile massage in Swedish church diaconal context.

The purpose of this research was to find how supervisors in the care of elderly experience their leadership in everyday work and their view on the factors which are important for their leadership. In the research a qualitative method has been used to do interviews with six supervisors and to do analysis of material. By the help of literature studies, I explained leadership. Result of the study indicate that leadership concerned supervisor should prepared to do the right thing in every situation and to find best solution of different situation that come up on the work. The way to do all this is important to create leadership.

AbstraktI´m too ashamed to show you är ett undersökande projekt som består dels av filmen Satisfaction (2011) och dels av uppsatsen Lucifer ? Ljusbringaren i rummet, om olika filmvisningskontexter. Projektet är en observation och analys av visningssammanhangets betydelse för filmmediet och hur man som besökare är med och konstruerar de rumsliga konventionerna för den rörliga bilden. Titeln Lucifer anspelar dels på ordets latinska innebörd (lucem ferre) som betyder ljusbringaren och dels på att Lucifer inom den kristna mytologin har identifierats med Satan. Bildskärmar eller projiceringar bringar ljus till rummet och Tv:n har också ofta liknats vid en lägereld.

The level of cadmium (Cd) in Swedish arable land has increased during the last century and the average concentration of Cd in the plough layer is today 0.23 mg/kg. The increase is mainly due to anthropogenic activities such as phosphorus fertilizing, liming, import of feed, and atmospheric deposition from industrial emissions. Cadmium in the soil will be taken up by crops and is thereby transferred to humans via food. Carrot is one of the crops of concern, both because it may contain quite high Cd concentrations and due to the large consumption in Sweden. In the body, Cd is stored mainly in the liver and the kidneys and may cause several diseases already at low concentrations.

What causes people to move within and between certain places and not within and between others? How do physical outdoor environments affect the way people act and move? Do different environments generate different body language and mimics in the bodies that inhabit them? In my pursuit for answers to these questions I studied literature and initiated and took part in dialogues in the form of workshops, all of which has resulted into this thesis. My questions have initially arisen from reflections of my own environment and how it not only affects my mental condition, but also my actions. Drawing upon the hermeneutic term ?preconception? I trust that what we label ?truth? is constructed by our lived experience and the society we grow up in.

According to science internal communication is a complicated, yet very important, issue of organizations today. An organization with a successful internal communication shows better results both economically and in terms of coworker satisfaction. The two main theories on communication are sensemaking and transmission. After a century with a transmissionary point of view, researchers stress the importance of sensemaking internal communication.Main question of this thesis is ?Which of the two main theories is the most useful when anchoring important messages in large organizations??According to the results of this study, conducted by interviews, neither one is more useful than the other.