This Master's thesis aims to investigate the reference interview using the discourse analytical method discourse psychology. The reference interview has been studied thoroughly, and its importance has been proven repeatedly within the field of Library and Information Science (LIS). However, it has never been studied from a discourse analytical point of view before.The material for our study was gathered at Malmö public library, and consists of 10 tape-recorded and then transcribed reference interviews. Our study shows that there are several discourses within the reference situation. The dominating discourse, the reference interview discourse, is found within all the reference interviews.

Today multi-touch technology is the basis for many new techniques designed to improve interactions with computers and mobile devices. It seems that multi-touch screen interface makes the user handling very natural in the sense that there is no need for a manual in how to interact with the object on the screen. The aim with this paper is to establish a fundamental set of design principles intended specifically for large multi-touch interfaces. To reach this goal we have implemented a couple of sub-goals beforehand: It was essential that we acquired a good understanding of the current state of the multi-touch interface and the different implementations that exist today. To make this possible we constructed a multi-touch display, "Rosie". Knowing how the hardware is produced today will help us understand the limitations and also the possibilities of the design implementations today and in the future. We also needed to devise a sound interaction design process that conveys the modern designers work.

Purpose: This paper aims to describe the socialization process that audit associates experience within an auditing firm that is included in the Big 4-sphere. Our purpose is also to describe which attributes that characterize the organizational identity, and how these attributes are reflected in the self-image of the associates. Furthermore, we seek to explain how the socialization process has influenced the organizational identification. This subject is of interest since the business of auditing is facing higher demands from regulators and politicians, due to the bankruptcy of HQ-bank among others during the financial crisis in the beginning of the 21st century. Earlier research claims that the socialization process of recruits, especially in the initial state of the employment, has a major impact on their future values and attitudes in their job performance.

This thesis reports on the methodology and results of a study with one retailers 73 units to investigate factors of the store managers leadership that influence productivity performance in store. The study determine the impact of ten independent variables in terms of the store managers leadership on four performance measures: (3) three productivity measures: Sales Over Labor (SALOL), Sales Over Inventory (SALOI) and Sales Over Square-metre (SALOS) and (1) one profit measure: Contribution Income Over Square-metre (CIOS). The result shows that the leadership factors give no more explanation to the economic results after factors of local market condition and the store attributes are taking in to account. The store manager's leadership can though influence his or her decision-making in-store. The store manager's decision to staff the store more intense (higher service-intensity) can increase the level of contribution income over square metre in-store..

SMC is in the process of developing a micro simulation model. The existing micro simulation model developed at Cornell University for US data, CorSim, is one of the fundamental parts for the new micro simulation at SMC. To develop the Swedish model, Swedish data on all individuals in Sweden during 11 years are also available. These data are organized in a database. This paper describes the process of rebuilding the database to a more useful structure.

Examensarbetet utfördes pÄ Priority Aero Maintenance som Àr belÀgna vid Arlanda flygplats, Stockholm. Priority Aero Maintenance Àr i enlighet med EASA Part 145 en godkÀnd underhÄllsorganisation och utför all sorts underhÄll pÄ ett flertal olika flygplanstyper.UnderhÄllsarbete Àr ett mycket noggrant arbete som följer, av underhÄllsorganisationen sjÀlva, bestÀmda procedurer och rutiner. Hur arbetet utförs ska vara godkÀnt av myndigheten och finns beskrivet i underhÄllsorganisationens MOE, Maintenance Organisation Exposition, Àven kallad verkstadshandbok.Vid underhÄllsarbete finns det framtagna underhÄllskort eller jobbkort. DÀr varje jobbkort specificerar en sÀrskild underhÄllsÄtgÀrd. DÄ en underhÄllsorganisation Ätar sig ett större underhÄllsarbete innebÀr detta sÄledes en hantering av hundratals jobbkort.DÄ Priority Aero Maintenance inte har en fast struktur för hur hanteringen av jobbkort ser ut, med avseende pÄ sortering inför en underhÄllscheck.

This paper investigates a number of components that influence the relationship between consultant and client in a procurement process of ERP. The paper deals with Trust, Commitment, Cooperation and Satisfaction. The problem lies within the fact that consultants do not know how and to what extent the components affect relationship quality. Based on the theories in the areas of procurement, relationship marketing and relationship quality, information has been gathered about how the various authors believe a procurement process works, how they view relationship marketing and how relationship quality is created. The components discussed are trust, commitment, cooperation and satisfaction.

This report describes the process of translating Russian financial information in accordance with Russian Accounting Standards to IFRS, International Financial Reporting Standards. The author describes the two regulatory frameworks and reveals a number of risk factors in the process. These risk factors may affect the reliability of figures from Russian companies. The conclusion states some recommendations on how these risk factors can be managed..

With this essay we want to describe the transformation process that the real estate owner has to go through to sell the current rented flats to tenant. We also want to provide an understanding how the valuation is performed in the transformation process and highlight the issues that affects the price in the valuations. In the essay we would like to see if the valuation and the transformation process differ in a public real estate company compared to a private real estate company. Based on this we have asked us the following question to answer: -Is there any differences in how real estate?s are valued in the transformation process between public real estate companies and private real estate companies? We have used a qualitative approach to keep our main question.

Purpose: This study`s purpose is to investigate the role of a business incubator in the strategic decision situations during the process of a new venture startup. It also aims to explore the methods and instruments the incubator and its advisers applies during the process.Methodology: This study is built on the basis of a hermeneutic approach with qualitative method and abductive design. The empirical material collected consist of interviews from two case studies and secondary data collection from different related sources.Theoretical perspective: The theory in the study consists of the elements of previous research on innovation processes and entrepreneurship. To analyze the data, models and theories related to decision making, incubation, process theories and organizational theories.Empirical foundation: The empirical material consists of interviews and data from two completed case studies. Additionally consist a relatively large part of the empirical data out of a comprehensive information retrieval from various secondary sources such as internet, newsletters and annual reports.Conclusion: The assay was able to detect not just one, but a variety of roles that the incubator occupies at different stages of the innovation process.

PÄ Södra Innovations avdelning för forskning om fiber och massa har man uppmÀrksammat ett avvikande beteende pÄ kraft-töjningskurvorna hos krÀppat tissue-papper. Kurvan beter sig styvt dÀr det i teorin borde vara töjbar och vice versa. Man vill dÀrför veta vad det Àr i materialet som bidrar till att detta beteende uppstÄr och fÄ en förklaring pÄ vad som hÀnder i materialet efter att det har belastats till brott. Detta vill man göra för att fortsatt kunna konkurrera med sin pappersmassa pÄ marknaden och hjÀlpa sina kunder med deras utveckling av framtidens produkter.Projektet har gÄtt ut pÄ att utföra mÀtningar i dragprovare pÄ krÀppat tissue-papper, tillverkat i fabrik, och jÀmföra dessa mÀtningar med prover pÄ okrÀppat papper, som tillverkas i laboratorium. MÀtningarna har spelats in med ett ljusmikroskop för att lÀttare se vad som hÀnder i materialet nÀr det utsÀtts för last; vart den initierande sprickan uppstÄr och hur den tillvÀxer.Efter att ha analyserat mÀtdatat frÄn dessa prover kunde man se att den största pÄverkande faktorn ligger i tillverkningsprocessen.

Background: According to us, obtaining reimbursement of expenses in connection with a representation is a ?forgotten? process, and we therefore find it interesting to look further into. In some cases we have not claimed for compensation since we consider the process as too complicated or that we lost the original receipt. Ernst & Young (2009) say in their research that within the financial management area, Swedish operations loses billions of Swedish crowns due to bad routines. Okada and Hoch (2004) mention that if time were not considered as a resource, time would not be a hinder.

ÄmnesomrĂ„det för denna uppsats Ă€r fascismen i Sverige efter andra vĂ€rldskriget. Uppsatsens huvudsakliga syfte Ă€r att undersöka Per Engdahls ideologi efter andra vĂ€rldskriget utifrĂ„n den fascitiska ideologins struktur. Uppsatens sekundĂ€ra syfte Ă€r att undersöka om hans ideologi förĂ€ndrades efter andra vĂ€rldskriget, om den gjorde det och vad det kan berott pĂ„. I uppsatsen har fyra olika politiska program frĂ„n Nysvenska rörelsen undersökts, alla skrivna av Per Engdahl, mellan Ă„ren 1958 till 1979. I uppsatsen har en ideologianalys anvĂ€nts som metod för att dels undersöka det manifesta samt det latenta budskapet i Engdahls politiska program.

Syftet med vÄr studie Àr att undersöka hur mÀnniskor dÀr den kreativa processen Àr central i sitt yrkesutövande upplever denna process och se om det gÄr att hitta ett mönster. Vi bestÀmde oss för att ta reda pÄ vad som hÀnder inuti mÀnniskan runt det kreativa ögonblicket. VÄr huvudfrÄgestÀllning Àr: Vad Àr den kreativa processen? Vi gjorde öppna intervjuer med fem verksamma kreatörer med hjÀlp av DV-kamera. VÄrt resultat visade att det gick att se ett gemensamt mönster i den kreativa processen.

The purpose of this study was to, through the life stories of four women and their experiences, thoughts and feelings according to a life in drug dependency reach an increased knowledge about how a dependency can arise, continue and be brought to an end. The question at issue were: How do a small amount of women describe and comprehend their experiences, thoughts and feelings according to their drug addiction seen through a process perspective. In order to answer that question three themes were investigated: the road into dependency, living as an addict and the road to recovery from dependency and the time that follows. The study followed a qualitative method and the theoretical approach was hermeneutic. The results were analysed through a process analyse perspective, from the view of the chosen theoretical perspectives, social constructivism, experience perspective and a psychodynamic perspective.