Stress på arbetsplatsen relaterat till många inkommande och utgående kommunikationskanaler är ett reellt problem. Applikationer som samlar alla kanaler i samma verktyg kan hjälpa till på det här området. För att förenkla vid utveckling av en sådan applikation kan ett modulärt system skapas, där varje modul ser liknande ut och enkelt kan kopplas in i en huvudapplikation. Den här studien undersöker de problem som kan uppstå när flera tjänster ska integreras, mer specifikt genom att titta på hur en befintlig modul för e-post via Google Apps kan porteras för att stödja e-post via Microsoft Office 365. Arbetet har skett enligt metoder för testdriven portering och varje steg i porteringen har dokumenterats noggrant.

This thesis concerns the Swedish credit card market to a younger public and specifically Nordea as a card editor. The purpose is to investigate whether a Swedish bank can, and want to build long term relationships with a young public through credit cards, and if so, how they do this.The theoretical background formulated by researchers Bendapundi and Berry consists of four key factors of relationship maintenance; trust, dependency, dedication and constraint. These key factors are also assembled in an analytical framework. The empirical findings mainly consist of interviews with three employees at Nordea. They describe a recent segmentation of the bank?s customers with the issuing of a new credit card; Mastercard Silver.

In Sweden today almost all people are connected to a bank in some way. It can range from loans, savings, shares, etc. They have a current account where salaries, student aid etc. is paid. Due to the large selection of banks, it has become more important for banks to be competitive in their services to their customers so they don?t change bank.

The essay discusses the effects that changes to the office plan have on organizational culture. Information about actual change as well as expected change in organizational culture was gathered before the empirical research was initiated. The empirical research was carried out at the Customer Logistics department at Ericsson through: an interview with a manager in charge of the relocation and design of the office, a manager for the specified department and also five employees of this department. The empirical studies show that there was a significant change in organizational culture and that results were not always as expected. There was a loss in symbolic actions, which needed to be compensated for, a perceived reduction in spontaneous communication, and a mixed response of perceived change in social interaction.

The vegetation?s impact on erosion control is widely explored, even though research? results are scattered where it suggests a both positive and negative relationship between roots and erosion tendency. Research has measured the roots? impact on erosion by many different methods, hence the aim of this study is to offer a clearance of what factors play an important role in the choice of appropriate species controlling river bank erosion. I have therefore studied 17 articles concerning vegetation and erosion control, which were found in different databases such as: Web of Knowledge, Biological Sciences, Academic Search Elite and Google Scholar.

Course:Business Administration, Master Thesis, Second Level, 30 Credits.Authors:Sara Frännlid and Helena RamstedtTutor:Jim AndersénTitle:Internet, relationships and loyalty ? Best praCtice foR the bankMarketPurpose:The study aims to explain how banks use electronic customer relationship management, eCRM, to create loyal customers. A figure will be created, which will enlighten the factors a bank should focus on when enhancing customer loyalty through the internet. Through interviews with two successful banks is it possible to study how a bank can successfully create loyal customers.Methodology:A qualitative method in terms of semi-structured interviews is used. The empirical results were then analyzed with the theory in order to contribute with a new figure.Theoreticalperspective:The theory describes how a bank can create a loyal customer over the Internet.

There are many different forms of financing for small businesses and two common financing options mentioned in the study, bank loans and Venture Capital.Venture Capital is a form of risk capital financing, investing in unlisted stock market. The feature of the arrangement is that those people are trying to find companies that can offer unique, attractive and in demand products on a strong growing market. Since VC-firms are taking a big risk in cooperation with the investment, the VC-company strong demands while assessments are made on the company will generate a return in the future.Bank loans are the most common form of financing for companies in the market. Requirements and assessment under the law is hard especially for small businesses because financing entails high risks. Banks require that the liquidity management in the enterprise should be stable because the bank's main objective is to repayment of debt and the interest payable on the capital.The purpose of this study is to examine the requirements and assessments VC-firms and banks make use of the financing of small businesses. .

The main purpose of this study was to investigate which enter- and exit barriers that exist on the banking market for small enterprises located within the region of Gotland. The reason was to examine and identify which barriers that could affect the mobility among small enterprise bank customers on the bank market. To identify the barriers, the study was carried out partly by a quantitative survey with 33 small business owners respondents located at three different concentrated small enterprise areas within the region of Gotland. And partly by qualitative interviews that were conducted with two employees at Länsförsäkringar Gotland Bank.The result indicated that the enter barrier mostly depended on the aspect that business owners of small enterprises believed that bank switching were complicated. The business owners did also consider bank switching as time demanding.

Idag finns det många muslimer i Sverige som inte har ett alternativ vad gäller val av banker som agerar i linje med deras tro där det råder ett förbud mot ränta. Studien ämnar undersöka hur man kan marknadsföra och finansiera en islamisk bank i Sverige, vilka nyckelfaktorer som finns samt vilka som går att använda för en lyckad positionering i den svenska bankmarknaden. Vi har använt oss utav kvantitativa och kvalitativa ansatser genom primär data i form av intervjuer och en enkätstudie. Vi har kombinerat marknadsföringsteorinValue Innovation med finansieringsteorin Bootstrapping i syfte att få en undersökning som är övergripande för hela uppsatsen.Resultaten tyder på att marknadsföringen av en nyetablerad islamisk bank i Sverige bör göras med fokus på att den är i linje med islamiska principer, men även att den följer vissa etiska principer, för att bredda målgruppen till andra än muslimer. Grundfinansieringen bör skötas av utländska investerare på ett sätt som undgår de restriktioner som finns gällande inflöde av utländskt kapital..

Titel: Kundens val av bank Nivå: C-uppsats i ämnet företagsekonomi Författare: Sanna Westling och Angelica Kjellin Handledare: Lars-Johan Åge Datum: 2012- januari Syfte: Syftet med denna studie är att belysa vilka faktorer som påverkar kunden i valet av bank och jämföra dessa med bankernas syn på vilka faktorer som avgör kundens val av bank. Målet är att presentera ett resultat som kan vara till nytta för bankerna i deras framtida marknadsföring. Metod: En kvantitativt inriktad enkätundersökning har via metoden snowballing spridits till respondenter. Resultat har mätts och presenterats empiriskt via staplar och diagram. Kvalitativa intervjuer har skett med bankerna där resultatet har kopplats till enkätundersökningen och en diskussion förts med kopplingar till teorierna vi presenterat och bearbetat med inhämtad sekundärdata. Resultat & slutsats: Vår studie utmynnade i att de tre viktigaste faktorerna för val av bank är kunskap, kundbehandling och säkerhet. Det visade sig att bankerna var på ungefär samma linje men att det fortfarande finns några kunskapsluckor här att fylla ut. Förslag till fortsattforskning: Vi har bara skrapat på ytan bland alla de orsaker som kan finnas till valet av bank.

Right now a major generational change is taking place within the banking sector. The new generation entering the labor market is often referred to as generation Y and it consists of individuals born between 1980 and 1995. Previous research has shown that the banking industry as a whole put a widespread emphasis on monetary incentives within the reward system. At the same time several studies highlight that individuals from generation Y are rather motivated by primarily non-monetary incentives.The aim of this dissertation is to explain how various monetary and non-monetary incentives affect the motivation of bank employees from generation Y. A positivistic research philosophy has been used with a deductive approach and a quantitative research method.This study indicates that bank employees from generation Y are motivated by retirement savings as well as a personal mentor or chief who draws attention to their development.

In this essay I examine how in seven different congregations that belong to the Church of Sweden the preparatory office is formulated in ways that differ from the form that is prescribed in the current service-book of the Church of Sweden. My purpose is to examine how and why the congregations have chosen these alternative preparatory offices. This I have tried to find out by reading the written instructions and/or homepages of the congregations, studying their orders of service and interviewing one pastor in each congregation.Before describing, comparing and commenting on the different ways these congregations have chosen to formulate their preparatory offices, I give a historical background to the preparatory office itself and how it is formulated/designed in the current service book of the Church of Sweden. I also describe the history and the introduction of the Kyrie.I then describe each congregation, trying to point out the main characteristics of it, then concentrating on the process that lies behind the urge to formulate an alternative preparatory office, the reasons for it and the results.One of the conclusions I draw is that in the congregations I have examined there is an ongoing discussion about and reflection on the advantages of including the Kyrie in the preparatory office. I also found that in the congregations there are different opinions about the words following the prayer of penitence - should they be words of direct absolution or words that speak about the promise of God's forgiveness? This discussion is closely connected to a discussion about what is the connection between the preparatory office and the holy communion/Eucharist.

This essay is written about how the physical environment affects teachers? own learning. The purpose is to see how the teachers? work is affected by various factors, such as the uses and placement of the teachers? offices, common room, or any other places where a meeting may occur. The survey was conducted using both interviews and observations of the teacher?s office.

Aim: The purpose of this study is to increase the knowledge around the location?s importance when rent setting office premises. Furthermore, I want to get broader knowledge about the real estate market as a whole when since it is of current interest.Method: The study is performed with the aid of qualitative interviews on persons with experience of office premises in Stockholm city. Theoretical dates mainly have been gathered via literature and the Internet. Then I have put together the interviews in order so that I finally can analyze empiric with theory.Result & conclusions: The results that have been achieved with this essay are how the concept location has been used within the real estate sector, also how important long-term thinking is when letting of premises, not only office premises.Suggestions for future research: Future studies can increase my study with more interviews, with for example real-estate owners.

This thesis aims to increase understanding and knowledge of issues affecting the redevelopment of older office buildings to housing. The rising demand for housing in recent years has resulted in a need and an increase in cost housing projects. The need has led property owners wanting to build old office buildings to apartments. The case study is carried out in Lycksele town and in close contact with consultancy TM (Technician Mercantile) ? consulting, which has operations in the area.