Credits are considered as a natural financing form for all types of companies. The financial market in Sweden is dominated by four banks and the credit appraisals that are done by these banks are partly based on credit reports from external companies. This thesis? purpose is to increase the knowledge of which the consequences of payment remarks can imply for companies in relation to the banks. A qualitative study has been done to relay to the purpose, through the means of interviews with four companies, four banks, one rating institute and a collecting agency.

Den här undersökningen handlar om hur flickor respektive pojkar i en årskurs fem använder värderande uttryck i sina narrativa texter. 22 elevtexter, 11 skrivna av flickor och 11 skrivna av pojkar, har analyserats enligt Appraisal framework. Jag har undersökt hur många och vilka typer av värderande uttryck eleverna använder och även hur de har fördelat uttrycken över texterna i förhållande till den narrativa berättelsestrukturen. Resultaten visar att flickorna använder värderande uttryck i större utsträckning än pojkarna. Fördelningen över de olika typerna av värderande uttryck liksom fördelningen av uttrycken över texten är dock ganska likartad för flickorna och pojkarna.This study concerns the use of evaluation in narrative texts written by pupils in fifth grade.

Human capital is professional service firms' most valuable resource and its quality is closely linked to the quality of its services. The purpose of this study is to investigate how professional service firms appraise their employees. A comparative study between an architecture firm and a management consulting firm is conducted with the aim to identify and explain similarities and differences in performance appraisal. Two qualitative case studies are performed and interviews as well as documents are used to explore the area. The thesis builds on a critical perspective and it has an explorative approach.

 Performance appraisals- a study of the performance appraisals significance as a tool for development in the public sector.Anders Larsson and Åsalill OlssonPerformance appraisals have been given a central role in leading businesses in the public sector and are seen as a tool to create development opportunities and achieve better results. This has resulted that performance appraisal in many organizations takes up capacity and time. This was the starting point of our interest to study whether the time spent on performance appraisals effectively pays for itself in the organization, in other words whether the effects expected actually are achieved. The paper examines first line managers` views on staff appraisal purposes and effects of a function within the Landstinget. The survey design, methodology and transaction are of qualitative and quantitative method with three different sources: literature review of previous research, interviews with first line managers in Landstinget Västmanland and the results from an employee satisfaction survey conducted on behalf of Landstinget Västmanland.

 Performance appraisals- a study of the performance appraisals significance as a tool for development in the public sector.Anders Larsson and Åsalill OlssonPerformance appraisals have been given a central role in leading businesses in the public sector and are seen as a tool to create development opportunities and achieve better results. This has resulted that performance appraisal in many organizations takes up capacity and time. This was the starting point of our interest to study whether the time spent on performance appraisals effectively pays for itself in the organization, in other words whether the effects expected actually are achieved. The paper examines first line managers` views on staff appraisal purposes and effects of a function within the Landstinget. The survey design, methodology and transaction are of qualitative and quantitative method with three different sources: literature review of previous research, interviews with first line managers in Landstinget Västmanland and the results from an employee satisfaction survey conducted on behalf of Landstinget Västmanland.

The purpose of this paper was to gain knowledge about the conversation about developmental opportunities in the organization, and how a company uses it. The focus was on four different themes, purpose of the conversation about developmental opportunities in the organization, planning, execution and content, feedback. The sample consisted of six people, three employees and three managers of the company. The interviews were conducted by an interview guide, one for the employees and one for the managers. The results of the interviews showed that the conversation about developmental opportunities in the organization was used by managers to make all employees to strive in the same direction, an opportunity for employees to reconcile how their work performance is perceived by their managers, the use of a preparation model differs between managers and feedback was important.

I denna studie undersöks polisstudenters och yrkesverksamma polisers bruk av evalueringar i avrapporterings-pm. Evalueringar är språkhandlingar som värderar, bedömer, uttrycker känslor eller ståndpunkter. Förekomsten av evalueringar har undersökts genom en Appraisal­analys, som är en form av textanalys. Materialet består av tio yrkestexter och tio studenttexter. Evalueringarna beskrivs och ställs i relation till de krav på objektivitet som finns i Rikspolisstyrelsens riktlinjer för skrivande (2011).

Syftet med studien är att belysa studenters copingprocesser, d.v.s. appraisal och copingstrategier, inför examinationsformerna salstentamen och hemtentamen. En intervjustudie genomfördes med åtta kvinnliga studenter inom samma program på en högskola i Sverige. Data analyserades med induktiv tematisk analys. Resultatet visade att examinationer oavsett form skapar stress, även om studenterna inte upplever en hemtentamen som lika hotfull eller utmanande som en salstentamen.

Det undersökta området för denna studie behandlar klassrumsdiskussioner kring ett matematiskt innehåll utförda av elever i två klasser i år 6 som är nivågrupperade. Dessa två grupper består övervägande av lågpresterande respektive övervägande av högpresterande elever. Denna studie är ett undervisningsförsök med syfte att undersöka hur metoden som innefattar medvetna strategier i form av ?talk-moves? fungerar i dessa klassrumsdiskussioner. Skillnader och likheter under nämnda klassrumsdiskussioner jämförs mellan nämnda grupper.

The purpose of the study was to describe the patients? perception of and the dental hygienist students? knowledge regarding bad breath (halitosis) in a University educational clinic in Kristianstad. The study is based on a waitingroom survey (n=100), and a studentpoll (n=40).The result of the patientpoll showed that 58 % felt that they rather would not talk about bad breath, and that 44 % found it that embarrassing to talk about. However 81 % experienced that they were bothered by bad breath from other people. The majority 98 % felt that it was important to smell good from the mouth and 90 % would appreciate if someone could spoke to them that they had bad breath.

Medarbetarsamtal är en form av samtal på individnivå. Samtal kan vara en viktig arbetsform även för hälsopedagoger som arbetar med människor på individnivå. Att veta hur pedagogiken kan användas i samtal för att påverka individer blir därmed en stor tillgång.Undersökningen syftar till att ta reda på om och i sådana fall hur pedagogiska ledare använder sig av pedagogik i medarbetarsamtal.Uppsatsen bygger på en kvalitativ ansats och den metod som har använts är intervju. Fyra intervjuer har genomförts med en urvalsgrupp bestående av personer med pedagogisk högskoleutbildning och som arbetar som ledare på en pedagogisk arena.Resultatet visade att medarbetarsamtalen till stor del är baserade på utveckling och utvecklingsinriktat lärande. Reflektion ses som det viktigaste verktyget man som pedagog har i samtal som syftar till utveckling hos en annan individ.

The purpose of this study is to describe how the employee appraisal is perceived by managers, employees and representatives from human resources departments. The empirical material con-sists of 15 interviews: respondents were two representatives of the human resources departments, four unit managers and nine employees who work at a state institution or municipal management. In the study, I adopt a sociocultural perspective, with the communicative relational perspective. The latter is a special education perspective in which the interpenetration of participation, com-munication and learning emphasized.The result shows that the majority of employees would like to see that the talks will be held more frequently than once a year. One of the managers has in cooperation with his co-workers devel-oped a model based on that each year, in addition to salary talks, have an individual conversation, a conversation with each group and individual follow-up talks.

Forskning kring arbetslöshet har ofta fokuserat på bemästringsstrategier (eng. coping strategies), men flera studier har även pekat på betydelsen av tron på den egna förmågan (eng. self-efficacy) och den kognitiva tolkningen (eng. cognitive appraisal) för valet av bemästringsstrategi. Genom att mäta individens tro på den egna förmågan, den kognitiva tolkningen och bemästringsstrategier syftar denna undersökning till att identifiera de faktorer som sannolikt leder till försämrad generell mental hälsa och längre tids arbetslöshet.

This paper examines the function of narrative discourse in television talk shows. Basing our analysis on five episodes of the Swedish talk show Skavlan, we illustrate how narratives are initiated and elaborated by the participants of the show. The analysis shows that the institutional roles are challanged and that the roles vary between the host ant the guests. The analysis also shows that when guests introduce and elaborate stories they use the same discursive actions and resources as the host. When participants enter an actvie role in their storytelling the hos takes a more restrained role in which he lets the the conversation evolve spontaneously.

Purpose: The purpose of this thesis is to compare and analyze Malmö Aviation and Rica Talk Hotel's service culture. This is done by examining three themes, the organizations ways of working with training, motivation and empowerment of frontline employees.Method: The essay is a case study-based qualitative research which mainly focuses on semi-structured, qualitative interviews with various people within the two organizations.Theory: The theoretical framework considers theory within two sections. The first section, the organizations importance in service quality, focuses on service culture or service climate and different management strategies. Section two, the employees? importance in service quality, focuses on three themes: training, motivation and empowerment of frontline employeesResults: Both Malmö Aviation and Rica Talk Hotel are companies that put great emphasis on developing and maintaining a quality service culture within the organization.