AbstractEffective January 1, 2005 publicly listed companies were obliged to adopt a new financialreporting standard (IFRS/IAS). The objective of IFRS/IAS was to increase transparency andcomparability in financial reports between companies. The authors have chosen to write aboutIAS 40 where the accounting treatment for investment property and related disclosurerequirements are regulated.The purpose of this thesis is to investigate potential effects of valuation of investmentproperty at fair market value for real estate companies at times when market price decreasesand to investigate what an acceptable difference for the valuation could be.To fulfil this purpose the authors have chosen a qualitative method interviewing accountants,property Analysts and a credit Analyst to obtain a deeper understanding of the problem. Basedata for the thesis have been collected during meetings, telephone interviews and e-mails.Additional data was collected from public available sources such as the internet, relevantprofessional magazines and professional newsletters. The authors have designed a modelshowing how Income and Balance Sheet statements are influenced by changed valuation ofinvestment property.

Background: 2009 it has occurred a crisis in some of the member states of the European Union: Spain, Portugal, Italy, Ireland and Greece. Despite, some major banks in the world had begun to recover from the financial crisis that occurred from 2007 until 2009, there were still banks who found it difficult to survive. Greece is one of the countries that suffered from the financial crisis. The high budget deficit and the unsustainable debt are underlying the crisis.Banks as financial intermediaries have important function in a nation?s economy.

Bakgrund och problemdiskussion:Sedan Relevance Lost-debatten på 1980-talet har ekonomistyrningen utvecklats. Detta har även fått en påverkan på controllerns roll inom organisationen. Parallellt med detta har informationsteknologin utvecklats mycket snabbt. Flera studier har undersökt hur ERP-system, som blev vanliga på 1990-talet, har påverkat controllerrollen. Efter ERP-systemens intåg har business intelligence blivit allt högre prioriterat.

Abstract ? ?Aggregate complaints in banks MIS?Date:                       June 8th 2012Level:                      Master thesis in Business Administration, 15 ECTSInstitution:                School of Sustainable development of society and technology, Mälardalen UniversityAuthors:                  Abdulla Ahmed Ibrahim         Alexis AnderssonTitle:                       Aggregate complaints in MIS ? A case study of Nordea BankTutor:                      Carl G ThunmanKeywords:               Aggregate, complaint, dissatisfaction, content analysis, Nordea, MIS.Purpose:                  The paper aims to develop a model of how Nordea Bank can monitor customer dissatisfaction through aggregated dissatisfaction analysis. Furthermore, the study aims to identify improvement proposals in Nordea based on the developed model and conducted interviews.Method:                  This thesis consists of qualitative interviews. Personnel at the local office in Västerås has been interviewed as well as Nordea?s customer ombudsmen, former office employee at Nordea, data Analyst, head of customer inquiries, Professor of database technology and also a researcher in language technology.

En diskussion har länge förts kring hur beräkning av goodwill ska ske. Detta framförallt eftersom goodwill är en komplex tillgång som är svår att identifiera och separera från andra tillgångar. Sedan 2005 tillämpas nedskrivning av goodwill enligt IAS 36 för noterade företag. De krav som återfinns i IAS 36 p.134 har enligt tidigare studier visat sig vara svåra för företagen att följa. Kraven anses motsvara kapitalmarknadens informationsbehov.

En diskussion har länge förts kring hur beräkning av goodwill ska ske. Detta framförallt eftersom goodwill är en komplex tillgång som är svår att identifiera och separera från andra tillgångar. Sedan 2005 tillämpas nedskrivning av goodwill enligt IAS 36 för noterade företag. De krav som återfinns i IAS 36 p.134 har enligt tidigare studier visat sig vara svåra för företagen att följa. Kraven anses motsvara kapitalmarknadens informationsbehov.

The study of the French market for softwood has been done in collaboration with VIDA AB. The aim of the study was to investigate important product quality and service quality dimensions, the customers? perception of the offering and generally describe the French market and present actors. The market for softwood around the world changes over time and new markets can mean opportunities for the sawmilling industry. The French market is the second biggest European market for softwood, has had presence of actors with sourcing of raw material from the Nordic countries for decades and there is a growing interest for building with wood. Theory being used is about the different dimensions that make up the total quality of softwood, together with intangible dimensions making up the total offering that helps the sawmilling industry to create positive perceived value for the customers. Methodological approach in the study was a case study research design, aimed at providing knowledge about one specific subject in one context. The general description was mostly carried out by literature studies and data from various statistics sources.