The purpose of this thesis is to discuss how a Swedish public library approaches their costumers. I will show how a library interacts with their costumers compared to a business, which has a different economic work frame, a building materials supplier. My aim is to pinpoint differences and explore new methods for the library in order to improve their service.The theoretical frame of the thesis is based on Richard Norman's notion the Moment of truth. The moment of truth is the moment when a business has to convince their customer that they offer both the product, proficiency and service that the customer needs. Service encounters at two organizations have been observed and their differences and similarities compared.

Sammanfattning Titel: Aktievärdering ? En empirisk undersökning med momentumstrategi under åren 2002-2011 på Stockholmsbörsen Large Cap. Författare: Fredrik Appelqvist och Åsa Nilsson Handledare: Anders Wrenne Institution: Blekinge Tekniska Högskola Kurs: Kandidatarbete i Företagsekonomi, 15 högskolepoäng Syfte: Utifrån ett investerarperspektiv är syftet med uppsatsen att undersöka om det varit möjligt att uppnå överavkastning på Stockholmsbörsen, Large Cap under åren 2002-2011. För att uppnå syftet använder vi oss av en momentumstrategi på medel-lång sikt, som menar att aktiemarknaden tenderar att behålla samma avkastningsmönster för perioder av nästkommande 3-12 månader. Syftet är också att undersöka om marknaden är effektiv i svag form. Metod: Studien utgår från en deduktiv forskningsansats där vi utifrån befintliga teorier inom ämnet tagit fram en frågeställning. Utifrån frågeställningen har hypoteser testats och analyserats med empiri.

Process standardization is a topic that has generated a lot of research and literature. At first, the focus was on production; today processes are used in all different kind of business areas.The aim of this study has been to analyze how processes can be applied on development businesses and how IT systems affect the result of the process. To accomplish this, we have asked questions such as what standardization is in a development process? Why are the processes standardized? What difficulties can appear with standardization? And how the IT-systems affect the result of the process?To answer these questions, we have preformed a case study on Saab. Saab is a well know Swedish company who are working with a project called the GMS-project, where they develop processes to cover the whole company´s business areas.The literature gives the reader an understanding of processes and standardization.

Most of the clothes sold in Europe today are produced in developing countries where the production costs are lower. The exploitation of the developing countries has led to that the inferior working conditions in these countries have attracted attention from media and NGOs. Globalisation makes company activities more transparent and the absence of transnational laws calls for alternative regulations. Many companies in Europe has since mid 1990s developed codes of conduct to satisfy the demands of external and internal stakeholders. EU also brought Corporate Social Responsibility to it?s agenda in the beginning of the 2000s and subsequently signals of approaching laws were given.

The report is a result of a bachelor thesis at the department of business administration, School of Business, Economics and Law, Gothenburg University, spring term 2008. The study examines the potential return of Swedish Venture Capital firms? Cleantech investments, carried out in 2006 and 2007, compared to the return on their other investments.The study has identified a number of factors affecting the return. These have been classified within three areas: the characteristics of the Venture Capital investment, the characteristics of the Venture Capital firm and the market potential for Cleantech. The impacts on potential return for these factors are investigated by means of an interview survey with 18 Swedish Venture Capital firm covering 45 investments in Cleantech.Our research indicates a worse potential return on Cleantech investments compared to other investments.

The foremost objective of business organizations is to generate value for shareholders and to opt for strategies which optimize it. Hence it is of key concern for business leaders to appreciate how operations best are run to maximize value creation. This study explores how financial theory can reveal the link between one particular business strategy and the corresponding effect on shareholder wealth. The question in focus is whether construction companies can enhance their value creation by implementing shift-work to increase the weekly production rate. The thesis particularly targets apartment block projects in Sweden and has the construction company Peab AB as primary object of study.

The digitalization of the media industry has involved great changes for the Swedish daily press. Instead of subscribing on a daily newspaper, more people tend to read newspaper's free edition online.  The recent recession has contributed to strike hard against the newspaper's economy. This is the problem our research is based upon. How will the newspaper develop and which measures have to be done to get a well functioning business model that is suited for future conditions?We have made qualitative interviews with Swedish newspapers: Göteborgs-Posten, Norrköpingstidningen, Sydsvenskan and with the danish newspaper Politiken.

 Background and aim: Media development and digitalization has expanded the PR industry's working area. More participants are on the media market and it is becoming more and more difficult to define what PR really is and what the PR agencies/departments really do. Is PR marketing, information, event marketing or maybe propaganda? We believe that the complexity to define the term PR can lead to a loss of critical approach to the business, especially among young people. Has the PR industry managed to eliminate their negative image among students in upper secondary school and what do they associate with PR today? The aim of this essay is to examine what a selection of students associate with the term PR and if they are critical to the PR industry or not.Method/Material: The method is a quantitative survey.

Vi har undersökt mindre leverantörers konkurrenssituation på den svenska dagligvarumarknaden samt att analysera hur den påverkar deras val av strategier. Vi har använt oss av relationsteorier samt teorier som speglar konkurrensstrategier och konkurrenssituationen på marknaden..

Background: The project controller is a function witch evolved due to the strong gaining ground of project operation. Why the area of the project controller is interesting to study is explained by the fact that increasing knowledge of this function is important in order to make project operation work well. The fact that opinions in this field disagree, further increases the interest of the field. In order to study the function of the project controller three companies have been singled out. They are IFS, Intentia and Saab Bofors Dynamics.

Syftet för detta examensarbete på kandidatnivå är att undersöka hur Lantmännen AXAutnyttjar sina resurser för att på så sätt försöka förstå hur de strategiskt har bemöttkonsumenternas ökade krav på hälsosamma livsmedel i sin produktutveckling..

Abstract Title: The Future of ABC at Sandvik Tooling ? Incorporating ABC with information systems in order to drive business development from a cost point of view. Authors: Jenny Andersson and Camilla Salomonsson. Supervisor: Charlotta Johnsson ? Department of Automatic Control, Lund University.

Bakgrund och problem: Uppsatsen tar sin bakgrund i den finanskris som råder på marknaden. Situationen idag gör att företagen måste jobba med att effektivisera sitt resursutnyttjande och se till att använda det som finns i verksamheten. Många företag har redan investerat i stora BI-lösningar utan att för den delen få ut något större värde av investeringen. Förutom att öka resursutnyttjandet måste företagen idag fatta bättre beslut snabbare. Med grund i att företag är i behov av att förbättra användningen av sina system kommer studien fokusera på hur företag kan gå tillväga för att få ett effektivt användande av sitt BI-system.

Synen på personalyrket har utvecklats under hundratalet år och HRM som fick sitt genombrott under 1980-talet är en av de senare epokerna. HRM innebar att personalarbetet fick en annan roll i den övergripande företagsstyrningen. Det betonades att personalarbetet skulle utgå ifrånföretagets strategi samtidigt som företagets affärsidé även skulle omvandlas till en motsvarande personalidé. Fokus förflyttades från att HR-ansvariga inom linjeverksamhetenutförde administrativa arbetsuppgifter till att istället ha en mer heltäckande förståelse avverksamheten med dess kunder, aktieägare, chefer och medarbetare.Hailey argumenterar att beskrivningarna av HRM fallerar att spegla den komplexitet och detdjup som HR-rollerna innefattar. Det finns även röster som hävdar att HR-avdelningenhuvudsakligen kritiserats för bristande koppling till företagets dagliga och långsiktiga behovsnarare än för sina roller och sitt ansvar.

Addressing increasing global environmental problems requires greater resource efficiency, and one way of working towards this is through industrial symbiosis. Industrial symbiosis means that companies collaborate through sharing of resources for collective benefits. The documented benefits of working with industrial symbiosis indicate that there is potential for companies to operate commercially with facilitation of industrial symbiosis. An interesting company to study within this context is Econova. Econova operates within the recycling and gardening industry and has been identified as a possible catalyst for industrial symbiosis.