Telephone counselling has been around for more than forty years and remains a widely accepted communication support, both in the primary care and the outpa-tient departments of our hospitals. In many cases, this form of communication might be the only way in which the patient will have contact with the health ser-vices, primarily the nurse. In this study, the authors have chosen the word com-munication support as a generic name for the various technology tools, which are already present or in the future, might be an important link between the patient and the nurse. The aim of this study was to examine which communication sup-port that is available and patients´ perceptions of those and the patients´ percep-tions. Our patients can sometimes be affected by their illness, which means that their perception might be influenced and the advices or the prescriptions given by telephone will not be correctly perceived.

The aim of this essay is to study the development of democracy in the Halland province, with focus on participating measures. First and foremost to test earlier research about the causes of the development of democracy, which says that the work takes place with obvious variation between the municipalities and that it is caused by economic resources and experienced problems in the democracy. The purpose is also to conduct a general discussion about the conditions and effects of the development.Thus the method can be characterised as theory consuming because I as far as possible assume the method that has been used in earlier research. Still, my study is limited to the six municipalities of the Halland province and is therefore a study of few cases. One person in each municipality has been interviewed in order to collect a list of all the measures that have been carried out.

This retrospective study aimed to examine differences at age fivebetween twenty-six internationally adopted and twenty-six Swedish-bornchildren with cleft lip and palate regarding age of surgery, speech andintervention. Correlation between age of surgery and speechvariables andgender differences was examined. Blind assessment of audio recordedsentence repetition or naming of words was performed by two speechpathologists. Soft palate was closed significantly later for the study groupthan the control group. Age at closure of hard palate did not differ.

As collaboration between companies move beyond the single transaction into more long-term relationships the consequences of a company's control system become more complex. The aim of this paper is to provide an understanding of how intra- and inter-organizational control and work practices interact through examining how a company's intra-organizational control influences its customer relationships. The empirical research is performed through a qualitative case study where interviews have been conducted with management and sales staff within the case company as well as with one of the customers. The empirical findings have been analyzed using frameworks and theories regarding management control and customer relationships. The study reveals that the intra-organizational control of the case company affects its relationships with customers in a number of ways.

This thesis has been performed at Uddeholms AB with the purpose to investigate theparameters affecting the formation of inclusions during the manufacturing of a low carbonmanganese-steel.A follow-up, steel and slag sampling and evaluations in microscope have been done for a totalof five heats.The results for each heat have been evaluated in relation to the theory from the literaturesurvey and suggestions for changes in the process to reduce the amount of inclusions whichhave a negative effect on the steel quality have been given.The project extends over a large process where many parameters affect the formation ofinclusions. However, a tendency that a higher addition of alloys seems to increase the totalamount of inclusions before and after the vacuum degassing is seen.The majority of the studied inclusions seem to approach the composition of the top slag aftervacuum degassing. Ladle glaze may cause the inclusions which had a different compositioncompared to that of the slag.A high or low ladleage together with a high argon flow during vacuum degassing seems todissolve particles from the refractory which later on get trapped inside the inclusions.The floatation for two heats has been studied where a short floatation seems to give a higheramount of inclusions in casted material.In machined material so called stringers were found. The main composition of those stringerswas pure alumina. Inclusions with a composition of pure alumina were not found in the liquidsteel, thus the pure alumina inclusions must be formed during the casting.

This paper is a morphological structure-analysis of icelandic tales to determine their common and distinguishable components in relation to one another and to the russian folktale with Vladimir Propp?s book Morphology of the Folktale (1968) as theoretical basis. The paper looks at the Poetic Edda and Njals saga and the functions of the actions for each other and for the story as a whole. Although the icelandic tales shows great similarities with the russian folktale in general, it also shows deviations. The functions have sometimes appeared on inverted positions, and in a full third of the stories the evil has won over the good in a crucial struggle, but has in 90 % of these stories still been punished before the end.

In 1994 the EU directive of packaging waste was adopted. The result was that all EU member states developed different systems to manage packaging waste and recycling. This paper examines the various systems and the factors that affect the level of recycling. This is done by a cross-sectional study between countries. The results of my study suggest that take-back system generates less recycling than other systems, the mandatory deposit system can affect the recycling in a positive way.

This study views literary authors as brands and their books as products. The essay examines if different marketing activities will influence attitudes and intentions towards these brands, depending on how famous the author is and how much knowledge the consumer possess about the product category. The theory, which the hypotheses are based upon, mainly consists of research about culture, brands, attitudes and intentions. The study is quantitative and has an experimental design consisting of different written scenarios. These scenarios are based on background information about a fictive fiction author and type of marketing campaign.

Title: Youth unemployment- A study of the tax effect on youth unemployment in 13 European industrial countries Seminary date: 2009-02-06 Course: NEK691 ? Bachelor thesis, 15 p Author: Emma Jonsson Tutor: Klas Fregert Keywords: Youth unemployment, tax, 13 European industrial countries, panel data, multiple regression analysis. Purpose: The purpose is to examine the reasons behind youth unemployment with a special focus on tax policy. Method: By using a multiple regression analysis examined with panel data from 13 European industrial countries for the period 1998 to 2004. The dependent variable youth unemployment is explained by five independent variables.

Depression in young adults is a serious condition causing serious suffering for the victim. By finding risk factors for depression the opportunity for early preventive action is increased, which, in turn, may prevent a negative course. Two risk factors which have been shown to be related to depression are shame and rejection. Therefore this study examined the relationship between shameproneness, rejection sensitivity, shame-related events and depressive symptoms. The self-report questionnaires used were TOSCA, RSQ, Shaming index and BDI-II.

The purpose of this study was to investigate the association between physical activity and perceived stress, energy and musculoskeletal disorders among office-workers and warehouse-workers and also to see if there were any differences depending on work-place and gender. The method that was used to collect data was three different validated questionnaires that measured stress and energy (the Stress-Energy questionnaire), musculoskeletal disorders (intensity and localization of pain, a Pain Drawing questionnaire with a VAS-scale) and physical activity (IPAQ ? the short version). Eighty-eight workers participated in the study. Forty-seven of them were office-workers and forty-one were warehouse-workers.

ObjectiveThe objective of this study was to investigate differences between monotich and dichotic 40 Hz Auditory Steady-State Response (ASSR) with Interacoustics Eclipse.DesignThe aspects studied are test duration, relation be¬tween ASSR and behavioural thresholds (BT), reproducibility and correlation between rejects during Brainstem Response Audiometry (BRA) and differences between ASSR and BT. Monotic and dichotic ASSR-thresholds for eight normal hearing subjects (.

Earlier research has shown that generational differences between younger-supervisors and older-workers may cause tensions that lead to team ineffectiveness. There is however still a lack of research in this area. This thesis presents possible tensions that might occur between a younger supervisor and an older worker due to their age and generational affiliation, and how these tensions affect the team dynamics. The empirical data collection was limited to the boundaries of the dental care industry where these generational/age differences between younger supervisor and older worker are common. The thesis looks at the tensions from a qualitative perspective and data was collected in the form of in-depth interviews with selected dentists and nurses.

The use of environmental management systems, and objectives-led corporate management have become a widespread phenomenon today. Identification and assessment of an organisation?s significant (environmental) aspects is crucial within this work. Identification and especially assessment of significant aspects is often considered as a problematic step in many organisations. There are no generally accepted methods how to undertake this crucial step.

This report is the result of a thesis at the company Sanmina in O?rnsko?ldsvik. The thesis is the final work at the mechanical engineering program at Umea? University.Sanmina has in 2015 launched an initiative to ensure that all sites are using LEAN principles and tools to enhance their business. As part of the plan for the LEAN-work, an LSS (Lean Six Sigma)-project has started to study the company's receivehall and inspection.