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… at business development. The study do not include the influence of purely technical apects of IT-related services. Conclusions: It appears to exist a"knowledge gap"between the IT-suppliers and the IT-customers concerning how to make use of the opportunities stemming from the …
The purpose of this Master Thesis is to investigate whether the technical service available in the "Reading and Writing Corner" has an influence on the total quality of service in a public library. This service is intended to give sensory/print-handicapped persons access to …
Kandidatuppsats på uppdrag av företaget Vindsurfing.se
… framtiden. Teori och modell: Litteraturgenomgång med utgångspunkt i begreppet service quality, dess definition, tillämpningar och mätinstrument. Nyckelmodeller är bl.a. Grönroos (1984) ”Service-Quality Model” och Parasuraman et al., (1985) ”Service-Gap-model”. Genomgången leder …
Miljöprestandaindikatorer för ett tjänsteföretag
… a given model, a certain environmental impact or a certain aspect excels at technical consulting.
… the organization. The gathering of data has been done through interviews with technical personal at Blekinge Tekniska Högskola and Linköpings Universitet. Based on the technical background of the authors, and the system limited to discussing Windows and UNIX operating systems, a …
… the organization. The gathering of data has been done through interviews with technical personal at Blekinge Tekniska Högskola and Linköpings Universitet. Based on the technical background of the authors, and the system limited to discussing Windows and UNIX operating systems, a …
… how these differ to illegal alternatives. The focus here lies mainly on the technical differences of the music files and how these may affect fair use and personal use. In addition, the musical content of Musikwebben is compared to the content of a leading illegal file sharing …
Analys av införandet av energieffektiva byggetableringar
… technology may not materialize if there are gaps in information, education, technical services and technical maintenance. It is very important to utilize the experiences of new technology. The experience should be used for the design of training, information and service …
Fallstudier om svenska avlopp, kylska?p och bilar
… and relationships within and to an industry. In each of the cases, the current technical system was a major determinator for what could be accomplished in an industry. This was more or less dependent on foreign conditions, such as market, opinion and policy, but the domestic …
En undersökning av olika framgångsfaktorer
… to success in integration projects is balance. The balance between technical issues and organizational issues is crucial for the success of projects. It's very common that organizations focus on technical issues and neglect the organizational issues.
… are placed under four themes. They are personnel, media, place and Internet/technical equipment. For visually impaired is personnel with empathy, audiobooks and much space inside the library the most important. The Internet is a good thing for them, while they don't use the …
… Grönroos as a framework. The theory distinguishes the service quality into technical resp. functional quality, experienced by the user through the profile of the organisation. A number of 30 answers were received. The results showed that all the services had good grades but that …
… following four questions: ” What affect travel agents” way of adoption to the technical development? ” What purposes do the travel agents have for building up their virtual service landscape” ” How much does the travel agents emphasize on digital marketing” ” What can travel …
The customer behavior is constantly changing along with the developement of new technical improvements. Together with knowledge and higher demands the physical store has received a viral competitor. Purpose: The purpose of this study is to examine the phenomenon e-commerce and …
… Thiswas to control the text's level so it was easy to take in and that technical terms are eliminated.All to create a simple and informative handbook as possible.
