286 uppsatser · sida 1 av 20
<em>Utifrån ITIL, CRM och supporthantering på mjukvaruföretaget Medius AB</em>
The goal of customer support is to help clients achieve maximum value in their services and products. Customer support is the public face of a company, which means that it is important to give the customer a positive experience and live up to customer expectations. Efficient …
… and final stage of the process we found that aftersale services mostly concern supporting the previous sold products, for example value is created by handling complaints or by providing the customer with support regarding technical issues.
Utvärdering av metodik för att synliggöra värdet av naturen inom stadsplanering
… the users of the site. Arrow diagram were used to show how the proposed design supports species in the ecosystem that generates an increased value of the prioritized ecosystem services and contribute to achieving the objectives of the area. The study showed that the value of …
en rättsvetenskaplig undersökning
… aim of this study was to examine how the social services could investigate and support children of irregular immigrants within the boundaries of the law. More specifically it aimed to examine the legal possibilities and obstacles for the social services to support irregular …
En kvalitativ studie av Marte meo terapeutens upplevelser och yrkeserfarenheter av metoden inom socialt behandlingsarbete
… principal tool, the purpose of the method is to be a practical working tool to support developmental processes on specific target groups, for example parents and their children. The aim of the thesis was to describe Swedish Marte meo Therapists and Marte meo Supervisors …
sett ur ett utvecklingsekologiskt perspektiv
The purpose of this study was to examine how the foster parent's need of support is provided. The study was built upon a qualitative method with interviews with ten foster parents. More specifically, its aim was too find out how the foster parents themselves looked upon how …
… how relatives to people with schizophrenia have experienced collaboration andsupport from mental health services, and what requests they might have for the futureregarding the design of collaboration and support. Method: Qualitative approach. Interviewbased study with …
Folkbibliotekens roll i de små och medelstora företagens informationsförsörjning - en granskning av tre företagsserviceprojekt
… to act as information services for small and medium-sized firms (SMF). To support this purpose two major assumptions are made:1) Public libraries who plan to run this kind of "business" must act with the same means as "professional" services.2) The service must be adjusted to …
en studie om hur personer utan hem upplever socialtjänsten
… people who have contact with social services because they are homeless. To support my analysis of the space of action for the persons being interviewed, I’ve used two theoretical perspectives, power analysis by Michel Foucault and Rational Choice. The result shows that the …
The aim of this essay was to examine what kind of help and support social services departement can offer gamblers and their relatives. We also want to examine what the relatives to the gamblers think about the help and support they have got from the social services departement …
En fallstudie på Saab Aerotechs division Ground Support Services
Syftet med projektet är att analysera hur division Ground Support Services på SAAB Aerotech arbetar med processledning för att verka för ständiga förbättringar. Syftet kan brytas ned i följande två huvudpunkter: ” Kritisk utvärdering av ledningsprocessen inom …
<em>En studie på Saab Support & Services</em>
Reservdelsinköparna på avdelningen Support & Services på Saab är utspridda på sex orter i Sverige med skilda verksamheter och affärer. Dessa skillnader påverkar de logistiska beslut som tas och ökar svårigheten att använda en gemensam lagerstyrningsstrategi. I Tannefors, vilket …
En kvalitativ studie om hur socialarbetare upplevde hanteringen av mediagranskning på deras arbetsplats
… the concept of crisis. The results shows that it is important that colleagues support each other and that the professionals are open against media. The differences between the positions are that managers are the ones who have the ultimate responsibility for the medial scrutiny …
Om behov och stöd till dem som lämnas hemma
… of this study is to investigate the relatives' need for emotional and social support as well as practical and economical support. The main question is What kind of practical/economical and emotional/social support do close relatives require when a relative does military service …
… was used, and a case study was conducted. The case study covered 'Student support' at the University of Borås and how dyslectic students at the university experienced the help from 'Student support'. Interviews with dyslectic students, as well as the coordinator of 'Student …
