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… study was to describe the causes that effect leadership within the health care services carried out in a municipality. Data was collected by interviewing four health care managers, three registered nurses, eight enrolled nurses and one auxiliary nurse. A qualitative approach …
… study was thus to examine and analyze how professionals attached to the social services and public housing companies in Gothenburg explained that homeless women with substance abuse were excluded from accommodation on the open housing market. The qualitative approach included …
… that have either been referred to two different forms of open care in social service, child and youth psychiatric inpatient care or have been sent to Homes for Specialised Supervision. The criminality frequency and the most common crimes committed were compared between the study …
en undersökning om den sociala bakgrundens betydelse vid bedömning av vård vid alkoholproblem
… get treatment for alcohol problems from either health care units or social service units. We also wanted to find out how staff in these units considers the importance of social background in the assessment of treatment. The questions we have focused are: How do the …
en konkret och för-givet-tagen åtgärd för att hantera ungdomar med beteendeproblem
… science in the subject was reported and six social workers within social services were interviewed. The material of the interviews was analyzed with help from the theory of human service organizations, street-level bureaucrats work situation and the new institutionalism. The …
As IT service departments in organisations are becoming more complex and customised, the indirect costs are increasing in relation to the total costs. The difficulty of fully estimating and identifying the spread of the cost in the IT service department is increasing. As a …
… is to explore the co-creation process and how value is created based on a service orientation using a network perspective. The thesis is studied from a social-constructionist philosophy, using a qualitative approach of data collection and the theoretical framework includes …
… underrepresenterade på ledande befattningar i organisationer samtidigt som serviceyrken med föga möjligheter att avancera domineras av kvinnor. Samhället har visserligen gått framåt och förändringar har skett för kvinnor på olika sätt men de föråldrade strukturerna vad gäller …
försäkringsbolaget Folksam
… most important aspects of these activities in Folksam are connected to their services in repairing of customer’s material goods. These are services that most customers rarely experience, because relatively few need to use their insurance. Folksam has a clear strategy in managing …
en fallstudie av två säsongsbaserade hotell
The purpose of this thesis was to study how internal marketing affects service quality in the tourism industry. It was decided to conduct a case study on two hotels with summer seasonal employees. Pite Havsbad and Strand Hotell Borgholm were chosen as study objects. The case was …
… & Karin Staffansson Pauli Nyckelord: Fastighetsvetenskap, Kundvård, Service management, Human resource management, Företagskultur. Bakgrund: Vart eftersom utbudet på lokaler de senaste åren har ökat, har fastighetsföretagen börjat konkurrera om hyresgästerna. Förändringen på …
Despite the fast growing development of IP-telephony services, only a small number of people in Sweden use them. Of the total amount of fixed telephony subscriptions, maximally five percent are based on IP-technology. Through an exploratory study, the main purpose with this …
… The basic questions were: How do the respondents look upon this HVB-homes service process? How do the respondents look upon this HVB-homes service contents? How do the respondents look upon this HVB-homes service regarding available information and how the staff is available? …
… The basic questions were: How do the respondents look upon this HVB-homes service process? How do the respondents look upon this HVB-homes service contents? How do the respondents look upon this HVB-homes service regarding available information and how the staff is available? …
… The basic questions were: How do the respondents look upon this HVB-homes service process? How do the respondents look upon this HVB-homes service contents? How do the respondents look upon this HVB-homes service regarding available information and how the staff is available? …
