761 uppsatser · sida 8 av 51
uppsökande verksamhet för funktionshindrade på Uddevalla stadsbibliotek ? en organisationsstudie
The purpose of this Master Thesis is to investigate the quality of the library service at the City Library of Uddevalla. In particular this thesis will examine the quality of the library service to people who are disabled. This applies particularly to the service to people with …
företagsbibliotekens tjänster i informationsåldern
… it becomes important for company librarians to thoroughly think through what services should be offered to the users so that the library still contributes to the company s profit. The aim of this dissertation was to try to define the services that the company library offers its …
en återblick och nutidsbeskrivning samt förslag inför framtiden
… of the dogs that were bred could be considered to fulfil the basic demands for service. To satisfy the need of service dogs private bred dogs were bought as well. Among these even fewer were suitable for service. During the 1970's collaboration started with the Swedish …
En uppsats om personalmotivation
… has been to analyse and discuss how motivation of the personnel affects the service quality in service companies. This has been done through two studies; a literature study with existing theories and an empirical study on the divisions of Lyckohjul and Shopping at Liseberg. In …
En kvalitativ fallstudie om vägarna mellan lean och motivation hos anställda i tjänstesektorn
… important political issue in Sweden in the 1970?s. As the popularity of lean service is now increasing, there are still unresolved issues regarding the transferability of a mass production system to the service industry, particularly with regards to the motivation of service …
Ur ett lednings- och personalperspektiv
Service quality occurs in service encounters where both customers and employees come together in an interaction. It is therefore important that the staff give their best because the interaction usually takes place in real time, which is referred to as the moment of truth. The …
To be able to maintain an adequate IT service for various users and needs, more municipalities are looking at the possibility for mergers of local IT departments. One solution for merging multiple services/functions and creating synergy opportunities is called Shared Service …
En förstudie om Företagshälsovårdens arbete med arbetsmiljöfrågor inom hemtjänstbranschen
Occupational Health Service (OHS) has an important role in society. It is designed to prevent illness and strengthen the health of workers. OHS operations and development are currently being studied at the School of Technology and Health at the Royal Institute of Technology in …
… undersöka vilka attribut hos en Internettjänst som påverkar kunders förväntade servicekvalitet på dessa tjänster. Utifrån ett servicekvalitetsperspektiv vill vi utveckla förståelsen för vad konsumenter värderar hos en Internetbaserad tjänst. Uppsatsens utgångspunkt är en …
The purpose of my study is to question the model service marketing triangle and propose an alternative ways of looking at service marketing. The study is based on a deep, qualitative research. In the research of the material an abductive approach has been used. The primary …
… to clarify the impact of cultural differences on customer expectations of service level. Furthermore, we want to determine whether or not expectations of service differ enough to be quantifiable between two countries, Sweden and the US, mostly regarded as similar in business …
Titel Livsstilsboenden - Processen kring att kombinera livsstil, service och boende Författare Elisa De Toro, Helene Tigerström & Liv Åström Handledare Cecilia Fredriksson & Örjan Hallgren Problem Det finns en stor mängd forskning inom områdena service, boende och livsstil. Dock …
… instrument originally developed for measuring changes toward lean thinking inservice organizations in general should be adjusted in order to be of use in service organizations within the healthcare sector, andin hospital organizations in specific. The adjustments are suggested …
Vi ville se om kunderna har olika förväntningar på service beroende på vilken butik de handlar i och hur detta påverkar säjarnas och föetagets agerande. Studien visade att företagen har profilerat sig på två helt skilda sätt. Detta har gjort att kunderna förväntar sig olika nivå …
As IT service departments in organisations are becoming more complex and customised, the indirect costs are increasing in relation to the total costs. The difficulty of fully estimating and identifying the spread of the cost in the IT service department is increasing. As a …
