280 uppsatser · sida 1 av 19
En virtuell referenstjänst ur ett postmodernt perspektiv
The aim of this master’s thesis is to examine the virtual reference service Ask the Library [Bibblan svarar] from a postmodern perspective. Ask the Library is a Swedish online reference service that is run by the country’s public libraries. The postmodern theories of …
a study of how to maintain the customer satisfaction while reducing the overall service offer
… When doing the study, the rescindment of cash was a deduction of a part of the service, compared to the normal adding or starting of a service. The study was done through a focus group that was the base of a questionnaire that got answered by 125 respondents. A regression …
En kvalitativ studie om värdeskapande vid mänsklig och teknisk interaktion
… solutions, the technical interaction, are often referred to as self-service systems. These systems enables the customer to carry out the tasks previously performed by the company (Hilton and Hughes, 2013). A growing number of Swedish companies are implementing these self-service …
The aim of this Masters thesis is to examine the user service discourses in the field of public libraries that can be identified in four Swedish library journals. Also which underlying causes that control the discourses and the consequences of them are examined. Questions in …
Komplex affärsutveckling över tid och rum
Service Design is a relatively new, unexplored and exciting phenomenon that through an interdisciplinary work methodology designs services. A discussion has been going on for a long time regarding whether there is a difference between products and services. Services are often …
The thesis is aiming to investigate what happens in the customer-service worker interaction when the service worker is wearing religious attributes. In order to operationalize this the Muslim head scarf, hijab, is chosen as stimuli. Reviewing previous research and theory in this …
The aim of this qualitative study of service work in the private sector is to examine how the service worker experiences his/her work. There are three dimensions of the service workers experience in focus, and they are the base of my formulation of questions. The first dimension …
En studie om service recovery i hotellbranschen
Every business is subject to service failures. The process of correcting these failures and turning disappointed customers back into happy ones is called service recovery. This is particularly important in the hotel business, where there are many moments of truth where customers …
… titel: Drivkrafter & Bromsklossar för Innovation i Professional Service Firms ? En fallstudie av två Big Four byråer Seminariedatum: 4 juni 2008 Ämne/kurs: FEKK01, Examensarbete kandidatnivå, 15 poäng Författare: Noel Lindell, Sebastian Sedeki, Christofer Österlindh Handledare …
Det enda som stoppar rörelsehindrade är omgivningen
Service Design is a relatively new, unexplored and exciting phenomenon that through an interdisciplinary work methodology designs services. A discussion has been going on for a long time regarding whether there is a difference between products and services. Services are often …
I vilken utsträckning redovisas upplysningar om koncerngoodwill i enlighet med IAS 36 p134?
Service Design is a relatively new, unexplored and exciting phenomenon that through an interdisciplinary work methodology designs services. A discussion has been going on for a long time regarding whether there is a difference between products and services. Services are often …
… implementera en inomhuspositioneringstjänst eller en så kallad Location-Based Service, till företaget Connecta AB. Tjänsten ska göra det möjligt för användare att med hjälp av sin mobiltelefon dela med sig av sin nuvarande arbetsplats i en kontorsmiljö. Resultatet av arbetet är …
En studie av Swecon AB:s tjänsteutbud
… their profit. An alternative source of income could be to develop the range of services that are connected to the ground products. Purpose The purpose of the thesis is to examine how Swecon in southern Sweden can improve their offers of existing services connected to the ground …
En studie av organisationer inom Internetbranschen
… management, although less research exists about smaller, non high tech service companies. Therefore the authors also tries to find out how applicable today’s theories are on this special field and thereby fill a smaller gap in today’s research. To find an answer to these …
… normally include business- consulting and software-creation (IT-related services). Due to the rapid development of the technology within this field of business the IT-customers find it difficult to select among potential suppliers on objective grounds. Purpose: To increase the …
