Uppsatser om service design

515 uppsatser · sida 6 av 35

Annons

DATORSTÖD FÖR ARBETE

KONSEKVENSER FÖR VAL AV AFFÄRSSYSTEM En studie av en service- och supportavdelning

Kandidatuppsats · Sektionen för teknokultur, humaniora och samhällsbyggnad

… planning systems (ERP) in businesses. A study has been carried out on a service and support department at a Swedish heat metering company, SVM North Node. The study aims to help the company become a better customer in choice and customization of a new ERP system. We make a …

Björnkram eller björntjänst? Möjligheter för personer med neuropsykiatriska funktionshinder att känna och uttrycka inflytande i insatser med avsikt att bidra till deras delaktighet i samhället.

Kandidatuppsats · Lunds universitet

… about the importance of a user's involvement in and possibility of influencing services directed at them. Even with such good intentions the same board reports that it is hard to know if people experience that they do. The purpose of my study was to examine how professionals can …

Teknik för en flerskiktadwebbapplikation

Kandidatuppsats · Högskolan Dalarna

… MVC, Windows Communication Foundation, Workflow Foundation and SQL Server 2005 Service Broker can be used to create an n-tier web application which also communicate with other systems and facilitate automated testing. The report describes the construction of a prototype in which …

RAMVERK FÖR EFFEKTIV KUNDSUPPORT

<em>Utifrån ITIL, CRM och supporthantering på mjukvaruföretaget Medius AB</em>

Masteruppsats · Linköpings universitet

The goal of customer support is to help clients achieve maximum value in their services and products. Customer support is the public face of a company, which means that it is important to give the customer a positive experience and live up to customer expectations. Efficient …

Value Stream Mapping över brevets väg i Uppsamlingsprocessen

En fallstudie på Postens brevterminal i Alvesta

Kandidatuppsats · Linnéuniversitetet

… sources which have replaced a big part of letter communication. The Postal Service constantly strives for lowering costs and due to the changeable demand, a greater awareness is required regarding recourses and their usage. The previously mentioned measures in combination with …

Kontraktsstyrning och kvalitetsindikatorers utformning vid kommunal upphandling

En flerfallsstudie

Kandidatuppsats · Karlstads universitet

… of control inspired by the private sector. The public agency is foremost a service provider where they interact with citizens in the service process. Swedish eldercare has significantly increased its expose to competition which means that eldercare can be executed not only by …

”På sätt och vis är det tydligt, på sätt och vis är det inte det”

en studie om kuratorns upplevelse av sin yrkesroll och det psykosociala synsättet inom habiliteringen

Kandidatuppsats · Ersta Sköndal högskola

… approach to mandatory reporting law about child abuse and neglect to social services, and how these barriers affect their decision to report. The study will also understand what preschool staff experience facilitates the mandatory reporting process and what can be done to …

Anmälningsplikten - ett skyddsansvar

Förskolepersonals anmälningsplikt till socialtjänsten, om barn som far illa

Kandidatuppsats · Högskolan i Halmstad

… approach to mandatory reporting law about child abuse and neglect to social services, and how these barriers affect their decision to report. The study will also understand what preschool staff experience facilitates the mandatory reporting process and what can be done to …

Digital Storytelling

Kandidatuppsats · Malmö högskola

… cyber culture of the Internet and its all users, identity, design theories and services. How people communicate and how they build up their identities are some of the baselines. I will also discuss the important aspects of Interaction design and how this can be used in a …

Användargenererad data i tjänstedesignprocessen

Masteruppsats · Linköpings universitet

… innovativa tekniker kan användas för att samla in användarinsikter i en tjänstedesignprocess. Detta genomförs med ett designcase som handlar om besökarnas upplevelse av Norrköpings Symfoniorkesters konserter. Symfoniorkestern behöver hjälp med att locka fler besökare till …