4 174 uppsatser · sida 9 av 60
… from a relative’s point of view. The study focus on how they are meet, satisfaction with and participation in the care. The study is done as an improvement project. Methods: The study was conducted by performing semi-structured interviews with eight close relatives to patients …
Sambandet mellan personlighet, yrkesval och arbetstrivsel
… investigated the relation between Extraversion and Conscientiousness with job satisfaction and job selection in the two occupational groups of telemarketing and administration. The study also set out to explore the relation between social desirability as assessed with an …
… as a supportive environment. The purpose of this study was to describe job satisfaction among employees and to analyse a possible connection between job satisfaction and employees experiences of SOC. The approach in this study was quantitative and the method used was a …
… The aim of this study was to investigate and compare long-term health and job satisfaction as measures for work-related health. The material and method used was a quantitative cross-sectional study with a structured questionnaire. The data collection was done within a municipal …
En fördjupning kring kunders reaktioner till ett erbjudande ur ett upplevelseperspektiv
… is divided into different parts, affects the customers? attitudes and sense of satisfaction differently. Moreover, emotions that are characterized by either positive or negative evaluations are related to the customers? satisfaction, attitudes, and feeling of having had an …
… visiting the site; how does navigation, layout and content effect the users satisfaction with the website; do the users in this study consider that the International Library’s website can be improved and if so, how? The study was performed with a user oriented approach where six …
Automatiserade och mänskliga servicemöten i komplexa tjänsteleveranser
… common in service provisions, a deeper understanding is needed of how customer satisfaction is affected by automated service encounters. Drawing from theories of customer satisfaction, human interaction, and the dynamics of complex service provisions, the differences between …
Finns det köns och åldersskillnader
… this quantitative study was to investigate if stress, self-efficacy and life satisfaction varied with gender and age. The sample was selectively chosen in the municipality, country council, private sector and in the trade business. 237 participants were included in the study, of …
En jämförelse mellan företag som reviderats av Big Four och företag som reviderats av någon annan revisionsbyrå
… client. Therefore it is important to understand the factors that drive client satisfaction. This study investigates differences in how quality attributes identified in previous studies affect client satisfaction among firms audited by the Big Four and firms audited by other …
… and well-being at work. Employees who experience work motivation and job satisfaction are at less risk of illness, which may also result in reduced absenteeism. Aim: The purpose was that of a smaller pilot study examining a qualitative methodology to obtain detailed and concrete …
… that may occur between the factors in the retail mix, with focus on the job satisfaction as a catalyst on driving the values of the parameters included in the retail mix, where the factor service is the starting shot for the others included.
En kvantitativ studie av hur tatueringar på butiksbiträden påverkar kundnöjdhet
… is to evaluate whether or not tattoos have an impact on perceived customer satisfaction. We constructed an experiment where a service worker's physical appearance was manipulated. Our result indicates no significant impact of tattoos on customer satisfaction. However, the thesis …
En utredning om åtgärder på en industrifastighet
… the energy loss. A good working environment is essential for customer satisfaction when indus-trial buildings are used as offices. The investigation was carried out through a literature review, oral sources and interviews with tenants. In order to improve the condition of the …
när en tjänst går från att vara avgiftsfri till att bli avgiftsbelagd
… data to answer our problem. Conclusions According to the theory, customer satisfaction can be expressed through a comparison between customer’s expectations and the experience of using a service, and there are also positive correlations between service quality and customer …
… frågor om Röda Korset samt 26 påståenden från mätinstrumentet volunteer satisfaction index. Resultatet från studien visade att variablerna, feedback från frivilligledaren, Röda Korsets utbildningar och volontärers trauman relaterade starkast till arbetstillfredsställelse …
