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en fallstudie på Handelsbanken och Skandinaviska Enskilda Banken i Skellefteå
The purpose of this thesis was to study local bank offices work with customer satisfaction. A case study concerning two local bank offices was made, the cases were based on interviews with the managers at the bank offices. The research questions that we wanted this thesis to …
En marknadsundersökning av bankens företagskunders attityder
… Pia Lindell Key Words: relationship marketing, finance industry, customer satisfaction, customer loyalty Purpose: The purpose of this essay is to try to identify those factors that lead to customer satisfaction and customer loyalty among the corporate customers to Bergslagens …
… för att utveckla utbrändhet. 21,9 % låg under referensvärdet för Compassion Satisfaction, vilket innebär att man ej känner sig tillfredställd med sin arbetssituation. Risken för Compassion Fatigue och utbrändhet var lika för de båda grupperna, men värdet på Compassion …
… you do, is important to most people. Work scientific research shows that dissatisfaction with physical or the psychosocial work environment often gives negative effects on the performed work. The purpose of our study is to chart the experience in work satisfaction and …
= Supporting families with under-age children when a parent is seriously ill or dying ? care personnel’s experiences.
… Care personnel often feel great fear about entering into care situations with a dying parent. Early support measures have proven to be of value for children’s crisis handling and acceptance in these situations. Care is not usually adjusted to involving children, and many parents …
… for by relatives only, nursing staff only or nursing and care by relatives with the support of nursing staff. A quantative method is used in the study. The selection is collected from the on-going study SNAC (The Swedish National Study on Aging and Care) in Blekinge, where …
Vilken vård efterfrågar äldre när de drabbas av sjukdom
… for by relatives only, nursing staff only or nursing and care by relatives with the support of nursing staff. A quantative method is used in the study. The selection is collected from the on-going study SNAC (The Swedish National Study on Aging and Care) in Blekinge, where …
intervjuer med politiker och enhetschefer inom äldreomsorgen
… principles the participants base their opinion about quality and how they work with quality. To reach our aim we conducted five interviews with politicians and directors of care. The results show that it is hard to determine quality in an unambiguous and objective way. Quality …
- en studie om identitetsskapandevid fusioner i sjukvården
… The purpose of this study is to get a deeper understanding for what happens within the health care organizations from an identity perspective when two units merge. Thus we have investigated: what identity formation is activated when two health care units are merged with purpose …
Från sluten somatisk vård till hemsjukvård
… of the relevance and the usefulness of nursing reports in continued home care with focus on palliative patients, and to compare their perceptions with the actual content in nursing reports accompanying the patient when discharged from the closed somatic care. Method used was …
… needs, rules, regulations, guidelines and their freedom of space. The purpose with this study is to understand how the care managers process out of the basis from the needs of the elderly, the municipal guidelines in relation to the caremanagers freedom of space. The study has a …
En kvalitativ studie om biståndshandläggare inom äldreomsorgen
… by the elderly in their care were granted if their profile was in accordance with the guidelines. If the request was not in accordance with the guidelines the request would necessitate a justification, either medical or social, in order to be granted.
En intervjustudie ur barnhälsovårdssköterskans perspektiv
… described how the attitudes, mind-set and treatment affected the meeting with the parents. Impeding factors in the meeting described that the attitudes of the parents, their approach and cultural-and social differences could be impeding in the meeting. Strategies to increase the …
… health care settings) care professionals at different care units were provided with education and designed pictorial supports. These consisted of appointment letters with pictorial support, visual schedules and communication boards with both general and specific vocabulary. Care …
- en studie om identitetsskapande vid fusioner i sjukvården
… The purpose of this study is to get a deeper understanding for what happens within the health care organizations from an identity perspective when two units merge. Thus we have investigated: what identity formation is activated when two health care units are merged with purpose …
