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… on the basis of existing theories about trust, consumer behaviour and service quality. Accomplishment: By means of a snowball sample, about twenty customers has been interviewed and observed, a method we call interviewobservations. As a complement, a questionnaire has been used …
… are connected with chemotheraphy so that the outpatients will experience a quality of life. The method used was a qualitative interview with six nurses from the South if Sweden, all of whom are working with chemotheraphy patients. The results showed that the nurses thought that …
… helped enhancing loyalty between 2004 and 2007. Between these years, service quality has the most affect on loyalty. Self-scanning as an effective marketing tool could be questioned, the relation in this study is not supported
en användarstudie av en grupp forskare vid ABB Corporate Research
… new projects. To get access to scientific and technical information of high quality researchers read scientific journals, which are peer reviewed. The researchers seldom search the information in databases on their own but apply for the service to the professionals in …
… report brings up some methods for pre-qualification of ADSL, the important quality parameters and how to gather them from the available services today. Further is the usage of quality parameters discussed for future demands on pre-qualification methods and tools.
… Management, forRemote Control AB graphic materials. Remote Control AB has a quality certification ISO 9000 and is workingwith, when this report was wrote, an environment certification ISO 14001.The Company has been paid attention to Internet and other media.The supervisors are …
Erfarenheter från tio projekt där barn medverkar vid medieurval på folkbibliotek
… are made, how children participate in society and the question of quality. We have also made a survey to find out whether it is common to do projects like this in Sweden. In addition to this we have studied the discussion of patrons participating in library activities, having …
… increasing role in public library reference services. In order to provide high quality reference service the librarians need to be able to master this medium. Therefore it is interesting to get an understanding of how librarians actually use the web. The aim of this Master s …
… A sparse regeneration is enough, since trees with high stability, not quality, is the target. The trees need a lot of space from an early age to be able to develop a robust root system and a coarse stem. It is therefore important with heavy and early thinnings. If the suggested …
… Habitus proved to be an important factor in the encounter. Problems with the quality of the library service provided was mostly due to; lack of space, opening hours, the time allowed to deliver a book from the stacks. Problems originating in library anxiety or any other of the …
Quality Hotel 11
Syftet med detta examensarbete var att undersöka vilka faktorer som påverkat acceptansen hos användare, inom den kommunala verksamheten, vid införande av ett datoriserat system. Med acceptans menas att användarna ska kunna utföra sina arbetsuppgifter på ett bra och lätt sätt …
En studie av kompetensnivå och kompetenskrav på kommunpolitiker
… the politicians, which may lead to a higher level of competence, an increased quality on the local politics, create a higher degree of confidence in the politicians from the society and an increased interest in political participation, but the high demands could also lead to a …
… is getting higher. Another conclusion is also that one should introduce a quality measurement system that together with a statistical basis makes reporting and the analysing of the effects of the guarding easier to the customer. Technology is the most important corner stone in …
This thesis examines how a company can get an effective, high quality, maintenance of their computerized systems. After literary studies concerning the life cycle activity Maintenance we have studied how the maintenance at the department IT Supply of IKEA IT AB in Älmhult is …
… In our first regression we considered and group countries by institutional quality, in the other we considered and group countries after regional differences. As a measure on institutional quality we used the KKZ-index. The principal aim of this paper was to find out what kind …
