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… is to develop a general understanding of the areas of alliances and service quality as well as their relation to each other, through a consumer perception. Further, to discover more detailed and close up knowledge of customer perceived service quality within airline alliances …
utvärdering av analysprogrammet Stockholmen för automatiserad timmersortering i dimensions- och kvalitetsklasser hos BARO WOOD AB
The aim of this thesis was to analyse BARO WOOD AB:s timber measuring and quality sorting and to evaluate the analyse program Stockholmen. The purpose was to get a better understanding for the quality sorting made at BARO WOOD AB today, analyse differences in center board …
… with VIDA AB. The aim of the study was to investigate important product quality and service quality dimensions, the customers? perception of the offering and generally describe the French market and present actors. The market for softwood around the world changes over time and …
En studie av Sandvik Coromants försörjning av stål
… of steel. Subjects covered are order procedures, material handling, stock and quality of the purchased material. The study covers four manufacturing groups within the production facility. The suggestions for improvement shall be given to the purchasing function as concrete …
Quality Assurance in Service Procurement --- Total Quality and Total Quality Management refer to popular management philosophies in organizations these days. The purchasing department has an important part in the strive for organizational quality as several studies show …
En utvärdering av tre instrument för att mäta tjänstekvalitet i kollektivtrafiken
… three instruments SERVQUAL, SERVPERF and Zone of tolerance to measure service quality, from the respondents' perspective. This study has been carried out by a quantitative method in which respondents answered three questionnaires, which was based on the three instruments. The …
Abstract The control of quality standard ISO 9001 has made the internal audit to be experienced as police authority and paragraph control. Because of that, motivation for internal auditors is low. To counteract the experience, there is a possibility to integrate internal audit …
användning av LibQUAL+ i Sverige
The aim of this master thesis is to measure library service quality in two groups of libraries, newly developed and well established, and to see if there are any differences in the users perception of the dimensions in LibQUAL+. The thesis also examines the different perception …
Produktion och kontroll av formgjutna komponenter
… as part of the group´s ambition of improvement, to analyse ways in which the quality of component casted parts can be verified. Non-destructive testing (NDT), and methods to use it for quality control, is the main focus of this report. However, fields such as material standards …
<em>En fallstudie på Sandvik Wire</em>
… for an efficient order fulfillment process and investigate if information quality is such a factor. Data was collected through interviews and observations on Sandvik Wire. With the help of this data the information and material flows was mapped, the work within terminal and …
This paper examines the relationship between the experienced quality in the offering of a brand, emotional attachment and consumer commitment. The study aim to explore several dimensions of the experienced quality in the offering of a brand. Further we examine two …
… is a widespread disease that causes reduced health-related quality of life and isthe most common reason for total hip replacement. Osteoarthritis was ranked as the 11thhighest contributor to global disability as reported in the Global Burden of Disease 2010.Aim: The aim of this …
Myth or Reality?
… these cultures was expressed in different ways. Spanish were concerned of the quality of life, whereas Latvians were paying more attention to the softness and caring. The research showed that in the majority of cases when cross-border activities are involved, companies have to …
En deduktiv litteraturstudie med modellen de 6 S:en som utgångpunkt
… revealed that hope is an important condition for the experience of health, quality of life and well-being. In the literature hope is described as a great support in life that is vital for a person's life and for how the person manages to become afflicted with a fatal disease …
… the dimensions of the chips optically. ScanChip presents figures on chip quality, including a measurement of the bulk density. However, it has been shown that this measurement is not valid for the Skoghall pappermill. By using data from ScanChip a model that predicts how well …
