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a study of how to maintain the customer satisfaction while reducing the overall service offer
… with the employees. The study is relevant to companies within the service industry that are taking away parts of their service but still want to keep their customer satisfaction. Since there are no former studies within this field this gives indications on what the customer …
… of stagnation and in some cases a reduced demand in several of the equine industry sectors including breeding with decreased coverings. The aim of this study was to cast light on how representatives from the horse industry looks at riding schools and their recruitment of horses …
the case of palm oil in the Swedish food industry
… The thesis investigates how companies operating in the Swedish food processing industry communicate their use of palm oil. Communicational strategies were analysed through the company’s communication of corporate social responsibility, where the understanding of risk-management …
… in-depth interviews with companies in three different industries: the Software industry, News/Magazine industry and finally the Automotive industry. The main result that emerged was that the reason for the adoption of subscription services is a combination of external influences …
En kvantitativ studie sett ur ett könsperspektiv
Abstract The banking industry has during later years gone through several technological changes (Svenska Bankföreningen 2014). These big changes have led to several advantages seen both from a customer ? and corporate point of view. Advantages in easier usage, increased …
En studie om kundlojalitet
Abstract The banking industry has during later years gone through several technological changes (Svenska Bankföreningen 2014). These big changes have led to several advantages seen both from a customer ? and corporate point of view. Advantages in easier usage, increased …
En etnografisk studie av interaktionen mellan turister och sexindustrin i Thailand
… sex tourists. The study includes tourists, locals, people working in the sex industry and staff from Swedish embassy and ECPAT international in Bangkok. The study was conducted with a qualitative approach and an ethnographic method, using field observations and interviews to …
En studie av reklametik i teori och praktik
… and professional communicators and their view of ethics in the advertising industry. The purpose of the study was to shed light on how they see their ethical responsibilites, as well as trying to understand how they reason in regard to ethics as a whole. The main research …
Strategi och styrning på funktionsnivå inom bankbranschen
… affect management accounting. The results of the study shows that the banking industry is a highly controlled industry. Furthermore, restricted handling of cash partially affects the bank staff at a functional level. The service to manage cash over the counter is decreasing and …
Vikten av att kommunicera Corporate Social Responsibility inom livsmedelsbranschen
… the importance of Corporate Social Responsibility (CSR) within the food industry. We have decided to focus on how five different ethical labels are communicated towards students and the standpoint of the study is the students understanding of the communication. The labels that …
… Also being examined is how the event affects Stockholm city’s tourism industry. To be able to fulfill the purpose of the thesis a qualitative research has been used and two persons with allot of knowledge about Stockholm Pride and Stockholm’s tourism industry has been …
Stockholm Pride : En undersökning om Stockholm Pride festivalens påverkan på Stockholms besöksnäring.
… Also being examined is how the event affects Stockholm city’s tourism industry. To be able to fulfill the purpose of the thesis a qualitative research has been used and two persons with allot of knowledge about Stockholm Pride and Stockholm’s tourism industry has been …
samt förslag på energieffektiviserande åtgärder
This thesis concerns an energy audit of a food industry. The company's business consists of boiling and peeling shrimps, and producing mayonnaise-based salads. This type of work involves energy-intensive processes, such as steam generation, compression of air and refrigeration …
Capture and capitalize value in the field of Urban Mining
… evaluates the business model element differences between traditional C&D industry and Urban Mining industry. A Business Model Canvas adjusted for the Urban Mining segment is developed and a figure illustrating the PSS-/Sustainable offer from a Value Chain Perspective is …
Today most people are in agreement that the media industry is in crisis. Many newsrooms cut down on staff. At the same time the PR industry is growing. We wanted to research if this could affect the unbiased and independent news in our news media today. Today's newsrooms receive …
