Uppsatser om management and customer perceptions

7 uppsatser

Store Image Perceptions in International Retailing

an Empirical Comparison of IKEA’s

Magisteruppsats · Lunds universitet

… this thesis has found that there is a significant difference in how IKEA’s management and customers perceive its store image. It can also be concluded that IKEA management perceived store image more positively than customers. This thesis suggests several practical implications …

Programvaruapplikation som stöd vid granskning i Dimensions

Kandidatuppsats · Högskolan i Jönköping

… and competent auditor can provide information that can help the organization's managements to make the right decisions that will improve product quality and result in new customer contracts. An opportunity to observe an internal and external audit at one of the case companies …

Rollen som intern kvalitetsrevisor för ISO 9001.

Hur synen och förväntningarna på internrevisionsrollen påverkar kvaliteten på interna revisioner.

Kandidatuppsats · Högskolan i Gävle

… and competent auditor can provide information that can help the organization's managements to make the right decisions that will improve product quality and result in new customer contracts. An opportunity to observe an internal and external audit at one of the case companies …

Förändringsarbete i skolan - med lean som inspiration

Lean-tavla - för röd tråds skull!

Masteruppsats · KTH

… Swedish Sami schools, has decided that all Sami schools shall implement a lean management tool called lean-board. A lean-board is one of the tools used in lean along with brief meetings around the board. The aim of this study is to help one of the Swedish Sami schools to start …

Evolving Loyalty Programs- Merging Classic Loyalty with New Technology

Magisteruppsats · Lunds universitet

… aspects, for this thesis, can be addressed by Behavioral/Attitudinal loyalty and Relevance of Promotion. Empirical data: The empirical data, in regards to primary data, was ga-thered based on four focus group interviews. Conclusion: The conclusions of the thesis imply, that in …

Musikens påverkan på kundens köpbeteende

Kandidatuppsats · Karlstads universitet

Servicescape is a research area within service management which processes the effect that the environment has on the service experience. The purpose of this essay is to find out how servicescape, with focus on the ”background music”, affects customer behavior in a clothing …