19 uppsatser · sida 2 av 2
Kvalitetsgranskning av försäljningsstatistik 2002
… Keywords: IT-incident management, IT-incident management process, IT-incident, ITIL, CCTA Problem: An organization can benefit by having an established management process of handling IT-incidents. But how can this be achieved? Are there step-by-step procedures? What´s included …
En fallstudie på ICAs IT-avdelning Operations
… Keywords: IT-incident management, IT-incident management process, IT-incident, ITIL, CCTA Problem: An organization can benefit by having an established management process of handling IT-incidents. But how can this be achieved? Are there step-by-step procedures? What´s included …
Ett verktyg för att utvärdera möjligheterna till effektivisering av en IT-avdelning
During the last decades the importance of IT has increased for businesses all over the world. It has transferred from only being used in administrative purposes to become more integrated to the core business. Due to the financial crisis in 2009 and increasing globalization, IT …
… en period erbjöd den enda kommersiella supporten av Nagios. NilexPlus är ett ITIL-kompatibelt program för ärendehantering samt incident- och problemrapportering skapat av Nilex AB. Rapporten innehåller detaljer om vår inlärningsperiod med OP5 Monitor och NilexPlus och resultatet …
