6 uppsatser
En studie om empowerments påverkan på frontpersonalen i tjänsteföretag.
… of this essay is therefore to compare how empowerment affects frontline staff in service businesses, to see if there are similarities and differences in how front-staff perceive the empowerment, depending on the degree of standardization in the company.We have summarized our …
En fallstudie om Cambio Cosmic på en vårdcentral i Landstinget Kronoberg
… has been implemented in Landstinget Kronoberg. Clinical microsystems are the frontline units where staff and pa-tient meet. When the conditions in the microsystems are changed, it is interesting to de-scribe and analyse the consequences. The purpose of this study is to describe …
Intern kommunikation av varumärket inom hotellsektorn
… this paper is to examine the correlation between hotels, their brands and the frontline staff within the industry. A competitive, international environment characterizes today´s hotel industry where brands are one of the strongest sources for a successful position amongst …
En kvantitativ studie sett ur ett könsperspektiv
… of view through semi-structured deep-interviews with staff both in manager and frontline positions of four strategically chosen banks, to investigate if the opinions and work against loyal customer either correspond or differ between the banks and the people who work there.
En studie om kundlojalitet
… of view through semi-structured deep-interviews with staff both in manager and frontline positions of four strategically chosen banks, to investigate if the opinions and work against loyal customer either correspond or differ between the banks and the people who work there.
En fallstudie om Handelsbankens interna marknadsföring
Bakgrund: Det diskuteras ideligen kring de fyra storbankerna i media angående trender och framtidsutsikter. I Sverige är utbudet av banker stort, trots det skiljer de sig inte mycket åt gentemot kunder. Företag arbetar ständigt med att positionera varumärket gentemot kunder …
