157 uppsatser · sida 3 av 11
… degree of satisfaction and value for the costumer. The communication to the customers has to be clear and focused, which demands a clear target. In spite of that a lot of companies choose to draw a lot of attention of marketing against diffuse targets like ”all the women” or …
: Pedagogernas och logopedernas arbete med att utveckla språket hos barn med språksvårigheter
Customer satisfaction is a key aspect for many corporations, among them Exacta Distributionscenter. To raise their customer satisfaction, we have researched ways to raise customer satisfaction through the implementation of an error-handling system and recommendations on how the …
med stöd i erkända felhanteringsprocesser
Customer satisfaction is a key aspect for many corporations, among them Exacta Distributionscenter. To raise their customer satisfaction, we have researched ways to raise customer satisfaction through the implementation of an error-handling system and recommendations on how the …
… others, which function the object has in society, how long they have been customers with Securitas and what kind of business they run. In the discussion and analysis four important areas is to be taken into consideration: The change of the market, the adaptation of the service …
… och förkortningar: Lf = Länsförsäkringarna, Rm= Relationsmarknadsföring, Crm= Customer relationship management, Rm-tåget= Relationsmarknadsföringståget, E-CRM= Electronic customer relationship management, Kundnöjdhet, Kundrelationer, Kundlojalitet
Påverkan på attityd och värde
The study examines selectivity of the customer base and scarcity of a product’s effect on attitude and value towards a product or service. A questionnaire study is made from three different situations. The result varied depending on the situation; however it was found that …
… information found in web shops to lead them to purchase. This is to increase customer satisfaction online. Our aim is to increase the understanding of what the customer needs in form of product information to feel safe when buying clothes on the Internet.Our quantitative study …
bland köp- och säljkunder i samarbete med LRF Konsult
… on the mission of LRF Konsult Södra marknadsområdet, to research on why their customers were satisfied and/or dissatisfied. The research was performed in two segments: customers that had joined the company through acquisitions of other accounting firms and customers that had …
småföretagens rörlighet på den gotländska bankmarknaden
… which barriers that could affect the mobility among small enterprise bank customers on the bank market. To identify the barriers, the study was carried out partly by a quantitative survey with 33 small business owners respondents located at three different concentrated small …
ett verktyg för att skapa effektiv och lönsam produktion
… by working towards continuous improvement in its operations, to achieve higher customer satisfaction, more efficient production and ultimately higher profitability. Many companies are working to implement Lean in their organization. But there are many who fail to implement a …
En kvantitativ studie om vad som skapar attraktiv centrumhandel i en tätort.
… market will develop, it is important for merchants to take account of their customers by understanding their behaviour and preferences concerning what constitute an attractive marketplace. A marketplace is attractive in terms of the characteristics that creates its offer, these …
The most vital for a business is to understand how to please and satisfy its customers in order to make them loyal to the company. Companies weapon for competition in the retail business is defined through the retail mix. The retailer however often have limited resources whereas …
… to increase efficiency and productivity, and from the organization to the customer to improve revenue and customer satisfaction. We have chosen to take a closer look at this last area, as can be seen as a CRM context. Our interest is to investigate how such a context may change …
en fallstudie på Norrlands nation i Uppsala
… themselves are the work force that enable the activities at the nations.Customer focus is a successful strategy that many companies use today to generate loyaltyamongst their customers. The aim of this paper has therefore been to study if student nationsare characterized by such …
En studie om hur långsiktiga kundrelationer skapas på en tjänstemarknad
… study aims to, from a companys point of view, describe how strategic work with customer loyalty is done. Conclusion: Another possible way to try to create loyalty is to exceed the expectations whether the customer is a member of the loyalty program or not. A strong brand with a …
