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… of this study is therefore to investigate how the degree of job control in call centers with performance-based pay does affect stress among employees. The reason why the call center industry was chosen is because it is a growing business area where the application of …
… employees. It is however, a concept that gets more and more attention. It is called gamification.Gamification is defined as ”using game design elements in non-gaming contexts”, i.e. that game elements usually applied in games, are used e.g. at the work place. Important such …
… This was studied by a questionnaire and participants were sellers in the call center industry in Sweden. In total there were 112 sellers from nine different companies that responded to the survey. The respondents were divided into groups based on pay systems and age. The …
