24 uppsatser · sida 1 av 2
En jämförande studie mellan nyöppnad och löpande verksamhet
… to the paper. In the theoretical framework is previous research as Total Quality Management, differentiation and service and processes and control in organizations. The management team has a responsibility to communicate their goals and visions for all employees in order to …
en undersökning av dess kvalitet, servicenivå och tillgänglighet
… Makarska Riviera on the basis of tourist business perspective, and examine its quality, service and accessibility. Method: In this study we used a qualitative approach. The survey was conducted through structured interviews and a non-participant observation. Result and …
Ur ett lednings- och personalperspektiv
Service quality occurs in service encounters where both customers and employees come together in an interaction. It is therefore important that the staff give their best because the interaction usually takes place in real time, which is referred to as the moment of truth. The …
en fallstudie av två hotell
… It was decided to conduct a case study on two hotels in the same region, Quality Hotell Statt and Pite Havsbad. The case study is based on personal interviews with the managers of each hotel, who have the ultimate responsibility of the internal marketing work. The research …
En analys av servicekulturen på Malmö Aviation och Rica Talk Hotel
… two sections. The first section, the organizations importance in service quality, focuses on service culture or service climate and different management strategies. Section two, the employees? importance in service quality, focuses on three themes: training, motivation and …
Likheter och skillnader mellan frivilliginsatser & tvångsvård i ärenden med barn som har en eller två föräldrar med psykisk funktionsnedsättning.
… two sections. The first section, the organizations importance in service quality, focuses on service culture or service climate and different management strategies. Section two, the employees? importance in service quality, focuses on three themes: training, motivation and …
Hotell ser i dagens samhälle i regel likadana ut och konkurrerar om samma utbud och kunder. Det är således betydelsefullt att i dagens konkurrensinriktade samhälle skilja sig från andra företag som verkar i samma bransch. Nya tjänster hjälper företag att attrahera nya kunder och …
en fallstudie av två säsongsbaserade hotell
The purpose of this thesis was to study how internal marketing affects service quality in the tourism industry. It was decided to conduct a case study on two hotels with summer seasonal employees. Pite Havsbad and Strand Hotell Borgholm were chosen as study objects. The case was …
Fallstudie Vägverket
… demands. Manufacturing organizations have been working systematically with quality improvements for a long time, but it has not been as common for service organizations. Because of that the methods to use for implementation of the systematic improvements have not been designed …
Hur kranvattnets kommersiella värde kan höjas
… water in their restaurants. Since Swedish tap water is regarded to have great quality, Elite Hotel wants to look at the possibilities to carbonate their own sparkling water and serving it in fancy carafes. This Master of Science thesis is about constructing a cost efficient …
… factors are associated with some uncertainties that originate from the quality of the data used, the assumptions made and the system boundaries that were chosen.Despite that, the recommended emission factors can be considered representative since they are based on the best …
… factors are associated with some uncertainties that originate from the quality of the data used, the assumptions made and the system boundaries that were chosen.Despite that, the recommended emission factors can be considered representative since they are based on the best …
En kvalitativ studie om hur mindre svenska fjällhotell uppmärksammar sina stamgäster
… ligger inom relations- och tjänstemarknadsföring med The gaps model of service quality som utgångspunkt för att kartlägga strategier och utmaningar som hotellen uttrycker sig ha. Studien har genom en kvalitativ metod undersökt Hur mindre svenska fjällhotell arbetar med att …
… two aspects of the initial offering are studied: promised general service quality and the presence of a promise about a specific product attribute. Based on a presentation of the main theoretical perspectives, hypotheses are formulated and a scenario-based experiment in a hotel …
Quality Hotel 11
Syftet med detta examensarbete var att undersöka vilka faktorer som påverkat acceptansen hos användare, inom den kommunala verksamheten, vid införande av ett datoriserat system. Med acceptans menas att användarna ska kunna utföra sina arbetsuppgifter på ett bra och lätt sätt …
