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The purpose of this thesis is to investigate the view on the personal encounter between staff and visitors in public libraries in order to detect possible differences between the two groups in order to see if the personal encounter as such could be used in order to market …
The aim of this Master’s thesis is to survey what personal encounter at the library can signify, and to examine Swedish public libraries? policies for personal encounter. The posed questions are: What does personal encounter at the library signify? How are users and library …
En kvalitativ studie i hur lärare i ett teoretiskt och ett praktiskt ämne använder språket för att handleda eleverna
… a library operated e-mail reference service) into the context of the reference encounter. Questions sent to SPA and their subsequent answers are analysed, and part of these questions are forwarded to FB for comparative studies. Both of the formats are compared to the reference …
En referenskritisk undersökning av 118100 Svar På Allt och Fråga Bibliotekets e-posttjänst
… a library operated e-mail reference service) into the context of the reference encounter. Questions sent to SPA and their subsequent answers are analysed, and part of these questions are forwarded to FB for comparative studies. Both of the formats are compared to the reference …
… paper was done to increase the understanding of nurses' experiences in the encounter with the battered woman. Aim: The aim of this study was to illustrate how nurses experience the encounter with the battered woman. Method: Literature review with both qualitative and …
en litteraturöversikt
… The aim of this study was to describe how homeless persons experience the encounter with health care providers.Method: The study was designed as a literature review with aim to critically review and compile the results from the found articles results. Five articles from CINAHL …
En studie om mötet inom ekonomiskt bistånd
The overarching aim of this paper is to study the professional encounter in its complexity. The requirements for receiving welfare is set by the professional and it's the professionals decision if they are met in the proper manner. This makes the assessment of the clients …
… was to investigate nurses´ perceptions about the characteristics of their encounters with the families who got in contact with CAMHS in ”transitional care”. Method: Six nurses were interviewed about their perceptions of what characterized their encounters with the families. The …
… The aim of this literature review was to investi-gate how nurses can encounter a bereaved person in a crisis situation. Also the encounter of a person at risk of losing someone. Additionally, we investigated if the nursing staff fulfilled these needs. This literature review …
… waiting in the lairage. The animals were videotaped so that the aggressive encounters could be examined in detail. Focus was made on the characters of the attacks and the interactions but also the number of individuals participating in aggressive encounters and in which way …
… at the depth of about 2.3 m. Above the groundwater surface pyrite cinders was encountered. Underneath the cinders, lime sludge, bark and wood fiber were found at different depths. The deepest layer encountered consists of moraine. The results showed that most of the heavy metals …
Fördjupad analys och modellering av tjänsteprocesser bserad på tjänsteforskning,systemvetenskap och statisktisk processkontroll( SPC).
Encounter Control är ett sammanfattande begrepp för generell styrning och kontroll av tjänsteprocesser med särskilt fokus på inslag av externa och eller interna kundinteraktioner (encounters). I dessa möten agerar kunden ofta i två olika men integrerade roller: som kund och …
Automatiserade och mänskliga servicemöten i komplexa tjänsteleveranser
… is needed of how customer satisfaction is affected by automated service encounters. Drawing from theories of customer satisfaction, human interaction, and the dynamics of complex service provisions, the differences between automated and interpersonal service encounters in the …
Barnmorskors egna erfarenheter
… this study was to look at the experiences of midwives in maternalhealth care encounters with non-european-born women and men, and to determine ifmidwives deem any special competence necessary to handle these encounters well.We gathered information by means of qualitative …
… of Borås. Methods of active information seeking and more random information encountering as well as information ignorance are of interest. The study focused on three issues; the first was to examine what information behaviour the students presented while acquiring information in …
