Är det effektivt? - En studie av ett företag och dess förvaltning av datorbaserade system
DatavetenskapComputer science - generalComputer science - software engineeringSystemförvaltningFörvaltningsarbeteFörvaltningsfasAffärsmässighetStyrningFörvaltningsmodellLivscykeländringshantering
This thesis examines how a company can get an effective, high quality,
maintenance of their computerized systems. After literary studies concerning
the life cycle activity Maintenance we have studied how the maintenance at the
department IT Supply of IKEA IT AB in Älmhult is carried out. What steps and
measures in the analyzing of results of changes are carried out and if they
have predefined processes for changes.
Based on the facts we found most important in our literary studies we have
created a model and theoretically applied this to the maintenance of a specific
system to see what they can work with to further improve the quality and
efficiency in their maintenance.
The basis for our thesis is literary studies and the collected material has
been used as a foundation for the research at the company, which was carried
out through interviews.
This thesis is based on the question: ?How do the lack of a model for
maintenance and the lack of orientation affect the maintenance in a company??