Vikten av motivation på arbetsplatsen
en studie om belöningssystem i hotellbranschen
MotivationMotivational measures and strategiesReward systems and economical incentivesMotivationMotivationsåtgärderMotivationsstrategierBelöningssystemEkonomiska incitamentMateriella- och mjuka värden
Background:Companies are beginning to see the world as their market; not only to seek global opportunities but also to oversee the global competition. Although most people connect globalization to export and import of goods, the globalization process also affect the businesses distinguished by service. The corporations are faced with higher demands of adaptation, which in turn leads to higher needs of skills and knowledge, which of course is very important in business such as the hotel industry. A motivated employee can perform better and furthermore has a stronger sense of belonging to the organization and might therefore be a key to future success of the company.Purpose:The main purpose of this essay is to compare the motivation strategies and reward systems chosen by the management and match this with what the employees are requesting. By doing this we can compare the different objects studied in this essay and furthermore we will be able to see which hotel that has the best match. A purpose is also to see which of the motivation strategies that generally are seen as the most motivating among the hotel employees in these case studies.Methodology:In order to attain our purpose of this essay we found it most suitable to utilize a multiple case study with a touch of both quantitative and qualitative research methods. To obtain a deeper understanding, personal interviews with hotel managers are being matched with the answers from the questionnaire that hotel employees in the studied hotels provided us with. The different perspectives will be clearer through a gap analysis, carried out case by case. Furthermore a total compilation of the questionnaire will be carried out.Conclusions:We have come to the conclusion that a good working climate, good relations, appreciation and satisfied customers are rated higher than economical incentives. Motivational measures seems to be necessary and the incentives that the hotels are using today could probably undergo some adjustments to better suit what the employees actually desire. Nynäs Havsbad Hotell & Konferens is the one hotel where the matching best agrees with both how the management work with incentives and what the employees actually are being motivated by.