Styrmedel för att hantera kreditrisk
En fallstudie av Handelsbanken Sergel
The Swedish bank Handelsbanken has, according to their own way of measuring, been more successful than a weighted average of their competitors during the last 38 years. They have also handled the recent financial crisis, as well as the one in the 1990´s, better than most other banks. This paper studies their management control system at branch level in order to identify the controls which have been enforced to ensure that a low risk level is retained in the lending. The controls that have been identified are; (1) A decentralized organization with the offices as profit centers where the manager has restrictions regarding risk level and the results are measured as K/I (cost/revenue). (2) The absence of bonuses and individual follow-up regarding performance measurement. (3) The loan officer is responsible for his/her actions with ?limiter? as restrictions and with a thorough follow-up on the risk level and negative incentives. (4) Cultural controls such as code of conduct and group rewards. (5) A consequent leadership that can be broken down into (a) long-term recruitments, (b) internal recruitment, and (c) the tone set by top management.