Sjuksköterskans bedömning vid telefonrådgivning
En litteraturöversikt
AssessmentTelephone adviceTelenursNurseNursing careCommunication.BedömningTelefonrådgivningTelefonsjuksköterskaSjuksköterskaOmvårdnadKommunikation.
BACKGROUND: A telephone nurse is a nurse that during most of its working time is engaged in healthcare advice via the telephone. The advent of the telephone healthcare advice has probably meant that individuals, who initially wouldn?t have sought help, if they needed to meet healthcare providers face to face, now actually have the confidence to turn to healthcare. For telephone healthcare advice is professional care to identify, assess and advise on individuals? reactions to actual or potential health problems. AIM: The aim of this literature review was to illuminate how the nurses´ assessment was affected during giving telephone advice. METHOD: This literature review has a qualitative approach and was conducted through twelve analyzed articles which were from the nurses? point of view. FINDINGS: Two categories emerged from analyzing the articles. These were ethical dilemmas and assessment tools. The first category deals with the ethical dilemmas the telenurses? are facing while giving advice via the telephone. The second category present which tools the telephone nurses have available or needs for assessment. DISCUSSION: It seems like the telenurses? are drawn between the limited accesses to healthcare, the care seekers? agenda and the demands of how them as nurses? are expected to act. CONCLUSION: Possessing coping strategies related to stress and responsibility are valuable factors for the telenurses? assessment process. Future research is felt to be needed on the subject of how the nurse deals with stress and the feeling of responsibility.