Molntjänster och förtroende. En kvalitativ studie av hur förtroendet kan ökas för molntjänster
Cloud Computing has taken the IT world by storm and has created new opportunities for usersto seamlessly access different services. The cloud offers a variety of different services thatsuit both large and small organizations. Cloud computing is still in development and manyorganizations are beginning to consider or have implemented a form of cloud service. Thisalso leads to a series of questions and problems, both new and old. The IT industry hashighlighted a problem in organizations confidence in cloud services, because a third party willbe handling a part of the organization that the company has previously handled themselves.This papers main focus is how to increase organizations trust in cloud service providers. Weasked the question:?How can trust be increased between customer and cloud service provider??We conducted a qualitative study with people from three large companies related to cloudservices and literature into topics that we considered relevant (cloud, law, informationsecurity and trust). The purpose of this study is to show that trust plays an important role incloud services. It affects mostly two different parties, customer and supplier. A low level oftrust can contribute to organizations opting not to use a cloud service. The findings of thispaper is that there is a low level of trust not only towards the providers, but also towards thecloud services themselves, due to outdated laws and largely noted security issues. We foundthat the cloud service providers can do their part by working more transparently and closerwith the customer, along with the customer themselves taking responsibility.The report is written in Swedish.Keywords: Cloud services, trust, law, security