Metodutveckling av självskattningsformulär för prestationsmätning av flygledare innan skiftstart
PerformanceAir traffic controllerSelf-report measureHuman factorsSocial sciencesSamhällsvetenskaperPsychologyPsykologiIndustrial psychologyArbetspsykologiIndustripsykologiSocial Sciences
This paper was part of the ongoing cooperation between the Swedish Civil Aviation Authority and the Department of Psychology at Lund University. The purpose of this study was to develop a self-report measure regarding human factors, for the air traffic controllers to fill out before they start their working shift. This in order to aid the team leaders in their judgment regarding the air traffic controller's ability to perform at the right safety level. The self-report measure would also serve as an aid for the air traffic controllers who have a responsibility regarding their own performance. If successful this self-report measure would make it easier for the air traffic controllers to be alert regarding certain factors that can have a large impact on their performance. The self-rating form is based on human factors such as home related stress, lack of sleep, psychosocial related work issues and the effects of working shift. These factors take place in non-working environments but can have a negative effect on the performance at work. The result showed that, even though the majority handled the human factors very well, some of the air traffic controllers felt that at least one of the human factors had a large negative influence on their performance. It had most impact if the air traffic controller was frustrated or felt dissatisfaction toward something at the workplace. Working with both administrative and operational tasks also had a large impact. Stress or fatigue did not seem to have that same amount of impact on their performance.