Kunskap och organisatoriskt lärande inom Apoteket AB
Organizational learningOrganizational memoryTacit and explicit knowledgeSingle loop learningDouble loop learningDeutero learningSwedish pharmacy marketApoteket AB
This paper aims to provide a description of how knowledge can occur in Apoteket AB, anorganization that is operating on the Swedish pharmacy market. The purpose of this paper isalso to describe how the organizational learning occurs in the organization, and how theoutcome of this learning can be stored in the organizational memory. This subject is ofinterest since Apoteket AB experience changes in their external environment in that they nolonger have monopoly to sell pharmaceuticals on the Swedish pharmacy market. Earlierresearch claims that organizations need to develop new knowledge in order to take action, andthis development needs to be supported by the management within the organization.The collection of primary data was done by two qualitative interviews with employees withinthe organization of Apoteket AB.Our conclusions are that knowledge can occur in many forms, such as tacit and explicitknowledge. The vast majority of the knowledge within the organization is the information thatcan be found in the electronic database Aponet within Apoteket AB, and that is useful for theemployees in their daily work, and therefore is known as explicit knowledge. Since thisknowledge is to be found through Aponet, the organizational memory plays an important rolein sharing knowledge. The organizational learning can also be found in many different forms,making it possible for the organization to benefit from the employees experiences anddiscoveries. The outcome of this learning is often stored in the organizational memory knownas social networks, which includes the employees in different situations.