Internkommunikation - idag och imorgon. En kvalitativ studie av personalens syn på Blå Ställets internkommunikation
CommunicationInternal communicationInformationCommunication waysFormal and informal communicationCommunication channels
Aim: The main purpose of this thesis was to investigate how the employees experience theinternal communication and to examine the channels they communitace trough betweenthe departments at Blå Stället in Sweden. This task was given by the unit chiefs at thecompany who?ve seen a need to investigate and improve their internal communication.The goal is therefore also to produce concrete and well-founded proposals on how theinternal communication can bee improved at Blå Stället. Relevant Theoretical frame ofreference was internal communication, information, communication channels, formaland informal communication. To collect data from employees I made six interviews,one from every department and two informers. My analysis is based on the answearsabout the area of internal communication. Finally the study resulted in many usefulsuggestions of how to improve the internal communication by both co-workers and theauthor.Results: From the results, witch I have analyzed from the main questions shows that the opinionof the employees is that the internal communication function well, even if there arewished of improvements of certain areas. There are some problems with the internalcommunication between departments Blå Stället?s divisions. Referring to the channelsthat the employees get information and communicate though is the oral meetings,telephone and email. Based on the result that showed that they employees mostly preferto communicate by electronic channel and to make the communication effective theauthor strongly recommend that Blå Stället indroduce intranet where all personal canfind the information they seek.