Internationella Bibliotekets webbplats ? en utvärdering ur ett användarperspektiv
The purpose of this Master?s thesis is to perform a user oriented evaluation of the International Library?s website. The questions posed in this study are; for what purpose do the users in this study turn to the International Library?s website; what does the users information searching process consist of when visiting the site; how does navigation, layout and content effect the users satisfaction with the website; do the users in this study consider that the International Library?s website can be improved and if so, how? The study was performed with a user oriented approach where six qualitative interviews with librarians who use the website were conducted. These interviews were analysed using Brenda Dervin?s Sense making-theory and Leclercq?s theory about user satisfaction. The results show that functions that the librarians have used regularly on the website are easily found but the site lack in intuitiveness. The users trust the content on the website and this effects their satisfaction in a positive way because it makes the information useful. The suggestions of improvement of the website concerned easier access to the catalog and a separate entrance for librarians and other users.