Förbättrad Kravhantering med hjälp av Lösningsinriktad Pedagogik
Abstract
The purpose of writing this thesis was to improve methods during requirements
engineering phase. Usercentred system engineering has some problem areas, which
are examined and verified to create a new guideline for developers. This
guideline tends to make requirements engineering more effective and help
developers create more concrete requirements.
It is not uncommon that system development projects ends up with unsatisfied
users or delay in deliveries. The reasons are different kinds of communication
problems between users and developers during verification of requirements.
There is a therapy model, called solution-focused therapy, used in family and
individual therapy. The model focuses on solutions for the future instead of
problems in the past. This method has never been used in system developing
until today. Based on literature studies and scenarios we have shown that it
is possible to transfer this pedagogy into the system developing branch
especially in requirements engineering.
During our investigation we have shown that the pedagogy refute the
difficulties within usercentred design. The pedagogy model can be used in four
kinds of methods for capturing requirements; questionnaires, interviews,
workshops and observations. The model activates and makes the user more
implicated. To show this, we have applied the pedagogy model on scenarios taken
from earlier experiences of requirements engineering.
The outcome of this investigation is that developers can create a more pleasant
communication atmosphere with this pedagogy. A result of this is that users
becomes more willing and helpful to create a new system and therefore makes it
easier for developers and users to cooperate. You can avoid many communication
problems if you know how to go around them.