Faktorer som påverkar IT-relaterad gruppkommunikation inom organisationer
IT-relaterade hjälpmedel för kommunikationInstant MessageEpostRichness in communicationElementära attribut i kommunikation
This thesis builds on the core problem: What Factors Affect IT-related Group Communicationwithin Oragnizations? With sub-questions: How does the daily communication in the workplacepresent itself? How can the individual affect communication? The purpose of this paper is toinvestigate which factors influence group communication positively and negatively, andhow communication affects the daily work in an organization. For this study, the fourinterviewees, from four different organizations, have been selected to participate in astructured interview conducted with the help of an interview guide. To analyse thequalitative data derived from interviews, a method of creating patterns and themes wasused. This is presented by selected quotations from the interviews in order to provide aricher depiction of the collected data.The result could indicate large gaps in both formal and informal communication, whereemail turned out to be one of the biggest single problems. Several deficiencies wereidentified in the form of inadequate training and lack of guidelines for communicationand information dissemination.