En beskrivande studie av patienter som sjukvårdsrådgivningen rekommenderat att söka akutmottagning
- Hör de alla hemma där?
NursingEmergency departmentTelenursingLevel of careHealth prioritiesOmvårdnadAkutmottagningTelefonrådgivningVårdnivåPrioritering
Aim. To describe patients who have got a recommendation by a telenurse to visit the emergency department and how many of these patients could have received care in the primary health care instead. Further on, the aim was to describe if there are patients not following the recommendations.Methods. Quantitative, descriptive study, with an examination of medical records of the patients, which the telenurses recommended to visit the emergency department, during one week. Assessments whether the patient could seek medical care at the primary health care was made, firstly based on the telenurses documentation and secondly on both the telenurses and the emergency department´s documentation.Results. 15 % of the patients could have gotten care at the primary health care center, based on the first assessment. 33 % could have gotten care at the primary health care center, according to the second assessment. One fifth of the patients chose not to visit the emergency department even though the telenurses recommended it.Conclusion. The telenurses recommended the patients to the right level of care in seven out of ten cases. We consider the telenurses' assessments to work well.