Effektivisering av en administrativ process
For a long time Lean has been a well-known concept among manufacturers. Theinterest of understanding Lean and the ability to implement it is common amongcompanies. The concept of Lean, used in the right way, can help companies to reducetheir lead times, their complexity and increase the efficiency of the working processes(Hyer och Wemmerlöv, 2002). Unfortunately the work towards increased efficiencyhas primarily been focused on manufacturing and plant work, resulting in that Leanhas been adjusted to these areas. The conclusion of this is that companies don´tprioritize to improve processes such as administrative ones. (Strategic Direction,2005)According to Hyer and Wemmerlöv (2002), the companies can improveadministrative processes with up to 50%, if only they were prioritized.To investigate this problem further, a thesis has been completed, where possibleimprovements for administrative processes has been confirmed. Among thesesuggestions, the solution that proved to provide the largest potentiating was identifiedthrough calculations.The issues addressed in this thesis have a clear connection to the stated purpose.Additionally too accomplish the purpose of the thesis, the project was divided intotwo major parts. The case study at the company was the first part, and the result givenfrom that study was later validated in a literature study. The combination of these twoparts led to the final result.By applying the methods, presented in the literature study, of removing the non-valueadded time and decrease the remaining value-added time a calculated result wereaccomplished. The final measurable potentiate reached circa 35%, as found in thecalculations under the result section.In conclusion the project group found a great amount of improvement potential withinprocesses, the administrative ones included. The result of this case study shows thatHyer and Wemmerlöv (2002) were right about the high improvement potential. Bymore implementation of Lean and Sex Sigma the group believe that the improvementsat the company can be continuous.