Den "perfekta" chefen; En studie om fem anställdas perspektiv på chefsrollen
SamhällsvetenskapSocial sciences - educationSocial sciences - psychologyOrganizationManagerManagerial behaviourEmployee
Abstract
Thou there are much written about management, are there, according to Mintzberg
no simple definitions regarding how managers should operate towards other
co-workers or employees.
This essay outlines a perspective for study of managers, from an employees
point of view. The study was preformed at one private company, and the
empirical data was gathered from five employees. The methodological approach
contained qualitative methods based on semi-structured interviews. By using
this method, a deeper understanding regarding the questions was desired. The
purpose of the study was to delineate employees expectations on managers based
on the RONS-model. A sample of a question included in the questioner was, what
do you expect from a manager?
The interviews showed a consistency regarding their expectancy towards manager,
and how managers should operate. The informants all believed that a manager
should operate with evident instructions. He should also be certain but
friendly. The result of the interviews showed as well that employees expect
that managers know everything about the company. As one informant said: ?if the
manager doesn?t know, how knows?. The RONS-model was used to find out which
managerial behaviour employees desired. RONS-model includes four different
managerial behaviours. The conlusion of this essay, according to the five
employees outlines that a manager should be able to variate between these four
managerial behaviors.