Användare från båda håll ? Utökat informationsstöd inom design av registreringsprocesser
ArbetsvetenskapHuman work science - generalDatavetenskapComputer science - effects on societyComputer science - generalRegistreringAspektMetaforAnvändareGränssnittDesignProcess
During spring 2001 we have been involved with our bachelor thesis at Doberman
Digital Agency, an Internet related webdesign company. We have focused our work
on the registration process via digital medias such as the Internet. During our
workprocess we have been conducting a number of studies and analyses of
workrelated materials. Ethnographical methods such as structured interviews and
participant observations were primarily used in our work. We also widely used
brainstorming in our designprocess. Active participation in workshops and
design sessions have been progressive factor to us when it comes to collecting
basematerial for both mock-up and prototyping work, but also in the writing of
the actual report.
Our goal has been to brake the traditional view on today?s design of
registrations and this in turn has brought forth new ways of thinking in this
area. We wanted to explore the possibilities of replacing the traditional
registrationprocess with such a process that would still make the user feel
safe in the environment, and still be differentially noticeable
Through the use of metaphoric design in our work we have been able to produce
alternative solutions and ways of looking upon registration design. We have
foregone the traditional physical formregistration way as a starting point for
new and innovative digital ideas and thoughts. From a human standpoint the most
central part of our study has been the many aspects and ways of viewing today?s
registration design. We have sought to produce a better way of cooperation
between the involved parties of a registration, namely the user and the
serviceproducer. We think that a better way of communicating is paramount when
it comes to satisfy the needs and demands of both the parties.
In this report we will be showing our suggestions to improvements
within the digital registration process. This has come out from our work with
material from interviews, literature, self-experience and of course
prototyping.