Affärsrelationer & IT-outsourcing
-En empirisk studie om IT-outsourcingrelationer och påverkande faktorer
Good business relations can contribute to the success of IT-outsourcing, and create new business opportunities. Despite a sharply increasing trend to outsource IT-operations there is a high degree of failures related. The cause may be that some important factors have not been taken into account. The purpose is to investigate elationships within IT-outsourcing and test if specific factors identified by previous research are being concerned in IT-outsourcing relationships and also to investigate the view IT-outsourcing customers and suppliers have on business. Research shows that business relationships are widespread throughout companies. It demonstrated that a small number of business relationships can have a major impact on a company's financial performance and may create stability. Business relationships can be divided into an arm's length relationships and strategic alliances depending on the degree of involvement. IT is now the most common activity companies choose to outsource and the objectives are mainly related to costs but IT-outsourcing projects can also create strategic opportunities. IToutsourcing consists mainly of three components, supplier, customer and project. For an IT-outsourcing relationship to be successful there is some factors that should be carefully treated. These may include communication, commitment, choice of supplier and cultural similarities.Implementation of the study consists of previous research which is compared with a total of five interviewed companies. All the respondents have been informed about the study's purpose and which role their organization will have. Earlier theoretical sources have been carefully considered and critically examined by contemporary standards, tend criticism, depending criticism and authenticity.The study shows that the perception that respondents have been of business relationships is that they think it has a major role in IT-outsourcing projects. They also have a good knowledge of the factors that previous research claims has a strong influence on IT-outsourcing projects. These factors are: equal cultures / values, the choice of supplier, trust, commitment, contract / SLA management, communication, reciprocity / joint targets and responsible individual?s role. An additional factor was identified: proactivity, innovation and development.